Moved down South to small town with 2 major national banks to choose from. Parents had all their accounts at Regions for 20 some years, so decided to transferred my funds to open a regions account. Told best to link a savings account to my Green life account to eliminate any NSF charges. Would cost only $7 per charge, v.s. $35 nsf charge. Did not believe I would ever need these fees. Boy was I wrong. It seems Regions has poor atm security on their Debit card usage. Not only was my checking / debit card scammed in another state that I had not been to in over 2 years. My debit card was hit 3 times in less than a year! Other friends in
my town and other near by towns were hit with this fraud as well. I was told this by an Regions associate whom called me one evening, asking if I was purchased an X amount at a certain retail store in Florida. No, I was having coffee 3 miles from home in another state far away from Florida. I had not been to Florida for over 2 years. This associate waited over 45 mins., before notification of this theft. This person told me that several debt card hits were made to several people with the same zip code as mind. Near by zipcodes were also fraud by these same theives in Florida. Some fraud transactions were at Airport ATMs, while others were at various Florida Wells Fargo ATMS. For me, this was the third and final blow. I wanted close my account, and this Regions associate only was interested in sending me a new debit card. NO, no way I told them. I was this account closed now. I was then told I could only close down the debit card, as there would be some possible nsf charges to my account, until Regions could verify my transactions history. I had been down this road 2 times before, with each taking anywhere from 2 to 6 months to clear things up. One time $200 was taken out of my account, as another time it was $1200 taken out by thieves. The first time I was traveling in a pacific state, not able to add funds to a Region branch. Adding funds online took for ever.
I absolutely love coming here. 75% of my visit is because of a welcoming smile from the women at the front desk. Bank tellers are always willing to assist. My account had been frozen for a couple weeks due to fraud and I had to have my account shut down. I still kept my prepaid Regions Now Card. I stopped in one day to load funds on the card and questioned about my account. Unexpectedly, an agent dealt with contacting the non emergency line to get some information. She then informed me that she was able to reinstate my account. This was a blessing. I never felt so good about a bank. I would recommend this branch to any one.
Overdrew my account by 50$, got a 72$ late fee, I understand, it's my fault and thats standard. Sadly since I'm a server and have a 14 month old baby boy, I called my mom to bail me out. She wirelessly sent 150$ to get my account out of negative. It was the first time we did this, so our banks needed to verify the security of the transfer, so they first deposited 15 cents, and then 50 cents, I had to correctly confirm what was deposited in order for the transfer to happen. After being approved, i still had negative account. Regions charged me two more additional overdraft charges because of when my moms bank took back the 15 and 50 cents deposited to insure security by both banks! So I was charged another 72$ Making it a total of -192$ In my account.. 148$ of that being fees. my mom had only sent 150$. I tried calling many times, talked to two supervisors, even went personally into two Regions branches. Every single Regions said it wasn't a bank error on their part, so they won't refund it. I just can't believe how terrible this bank.