Moved down South to small town with 2 major national banks to choose from. Parents had all their accounts at Regions for 20 some years, so decided to transferred my funds to open a regions account. Told best to link a savings account to my Green life account to eliminate any NSF charges. Would cost only $7 per charge, v.s. $35 nsf charge. Did not believe I would ever need these fees. Boy was I wrong. It seems Regions has poor atm security on their Debit card usage. Not only was my checking / debit card scammed in another state that I had not been to in over 2 years. My debit card was hit 3 times in less than a year! Other friends in
my town and other near by towns were hit with this fraud as well. I was told this by an Regions associate whom called me one evening, asking if I was purchased an X amount at a certain retail store in Florida. No, I was having coffee 3 miles from home in another state far away from Florida. I had not been to Florida for over 2 years. This associate waited over 45 mins., before notification of this theft. This person told me that several debt card hits were made to several people with the same zip code as mind. Near by zipcodes were also fraud by these same theives in Florida. Some fraud transactions were at Airport ATMs, while others were at various Florida Wells Fargo ATMS. For me, this was the third and final blow. I wanted close my account, and this Regions associate only was interested in sending me a new debit card. NO, no way I told them. I was this account closed now. I was then told I could only close down the debit card, as there would be some possible nsf charges to my account, until Regions could verify my transactions history. I had been down this road 2 times before, with each taking anywhere from 2 to 6 months to clear things up. One time $200 was taken out of my account, as another time it was $1200 taken out by thieves. The first time I was traveling in a pacific state, not able to add funds to a Region branch. Adding funds online took for ever.
Regions is a rip off.they charge you a $36 overdraft fee even if you didn't over draw your account. I was told I swiped my card too many times in one day. 3 times is hardly too many times. I called customer service and they only would take off 1 charge I was ok with that cause I had a check clear and my debit purchase did overdraw so 1 $36 fee was mine. After they refunded 1 fee they went back and added another $36 fee for the same charge that was already charged a fee. So now I have $72 in overdraft for the same charge. I went to the Fayetteville branch and was told they should have never refunded me anything because I swiped my card too many time. Then to top it all off my sister is sending me a money electronically for my kids Christmas they did a trial deposit for .90 and now they are charging me $36 overdraft fee. This bank is full of shit. There customer service sucks. They do not care how they treat there customers. Had I seen these reviews I would have never banked with them. I will be shopping for a new bank. Thanks regions for stealing my kids Christmas with over charging me in overdraft fees that are not legit.
We had a $175 fraudulent charge on our checking account. First we had to wait for it to clear to dispute it. That took 2 days. Then we had to dispute it by paper, in a branch. In this digital age there has got to be a better way. Then, they charged me $144 in overdraft fees which would have never been needed if this fraudulent charge hadn't appeared. Now we have to wait 10 business days, with thanksgiving 3 days away, to possibly see the charges lifted and also the overdraft fees lifted. They lifted the overdraft fees once, then put them back on. We are out $319 through no fault of our own, and the customer service department will not go out of their way to help a good customer. They will only go by their script on the phone, they won't help me anymore than this, very unhelpful 3 days before thanksgiving. I will be forced to shop for a new bank with better fraud protection, better customer service, and a bank who will do more for their customers especially if this hasn't happened in the past. I have called 3 times, 3 separate days asking for help. the second call I asked for a manager and was hung up on and they did not call me back even though I have my phone number on my account. The 3rd call resulted in the save old script. It can take up to 10 days to investigate.