Long story short! I read these horrible reviews... Then i opened an account (yes stupid me! ) i thought to myself, no bank can honestly be that bad... Can they? Yes... Oh yes they can.... I'm not one to air "dirty laundry... " but i will tell you this... In two weeks... Two weeks mind you.... They... Yes they managed to mess up my savings and checking.... Charged me two nsf fees.. (which in fairness to them they did refund... ) saying "this is very unusual... Blah blah blah.... " but then... They proceeded to put a "hold" on my account... (which i didn't even know about until i called them) when they put a hold on an account the account holder is welcome to make deposits.. But cant do anything else.. Cant use a debit card.. Cant make a withdrawal... Literally... Nothing.... They say this is done to protect your account... Lol.... Really?.... Seriously? Not to mention.. Messing up two check orders back to back.... Like i said in the beginning.. This is my fault for not trusting the reviews i read..... Take it from me... Do yourself a favor... Believe these reviews... People including me aren't wasting time signing up to post reviews just for the fun of it.... Oh... I almost forgot!!!! Regions charges $25 per account (savings and checking) if you close your account within six months!
This bank is so terrible at customer service after years of being with them, that I finally pulled my checking & savings accounts & went to Chase bank who is wonderful! Unfortunately I still have a loan account through Regions.They lost a payment sent to them from Chase. (typical) and racked up tons of late charges on my account. When I asked them to please refund the charges after everything was cleared up. If something got lost in the mail it is not the banks error.
Wow, I don't want to give them even 1 star. Their customer service is NON-EXSISTENT!!!
If I could give this bank negative stars I would! Only gave it one star because it would not let me leave the stars empty! We are not customers, thankfully, but we purchased a vehicle from someone that is their customer and got horrible service. First we were told that our check was fraud, which it was not. They refused to give the check back to the customer(which after calling one of the main branches) I have learned that is the normal procedure. They didn't send it to the fraud dept., which one would think if it fraud and you don't want to return that's where it would go. No, instead they processed it and told their customer it would take 7-10 days for the money to get into the account. Not sure how a fraud check all of the sudden is good to proceed with. But anyway, after a week and a half of the run around with these people, the money magically appears in his account. Also, they said the money would be in the account on a Monday, then Tuesday morning before the bank even opens the gentleman who we bought the vehicle from gets an email saying the money is there. I would NEVER use this bank and would highly recommend anyone to NOT use it either!!! The lie, they are very rude, and they hold onto money to make interest on it or whatever else it is they are doing with it! DO NOT BANK WITH THEM!!!!!!!!