I opened an account, now my account is closed after someone got my information emptied it. The "bank manager" said he couldn't do anything and refused to give out the corporate number. After coming home looking up the number and calling I find out my name isn't on the checking account but is still on the saving so I can't do anything. They took my money and will take yours!
I absolutely love coming here. 75% of my visit is because of a welcoming smile from the women at the front desk. Bank tellers are always willing to assist. My account had been frozen for a couple weeks due to fraud and I had to have my account shut down. I still kept my prepaid Regions Now Card. I stopped in one day to load funds on the card and questioned about my account. Unexpectedly, an agent dealt with contacting the non emergency line to get some information. She then informed me that she was able to reinstate my account. This was a blessing. I never felt so good about a bank. I would recommend this branch to any one.
Overdrew my account by 50$, got a 72$ late fee, I understand, it's my fault and thats standard. Sadly since I'm a server and have a 14 month old baby boy, I called my mom to bail me out. She wirelessly sent 150$ to get my account out of negative. It was the first time we did this, so our banks needed to verify the security of the transfer, so they first deposited 15 cents, and then 50 cents, I had to correctly confirm what was deposited in order for the transfer to happen. After being approved, i still had negative account. Regions charged me two more additional overdraft charges because of when my moms bank took back the 15 and 50 cents deposited to insure security by both banks! So I was charged another 72$ Making it a total of -192$ In my account.. 148$ of that being fees. my mom had only sent 150$. I tried calling many times, talked to two supervisors, even went personally into two Regions branches. Every single Regions said it wasn't a bank error on their part, so they won't refund it. I just can't believe how terrible this bank.