B+ MyBankTracker Rating

Sandy Spring Bank

About Sandy Spring Bank

Sandy Spring Bancorp, Inc. is the second largest publicly traded bank holding company in Maryland. Its primary subsidiary Sandy Spring Bank traces its origins to 1868 making it among the oldest banking institutions in the region.

Sandy Spring Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Sandy Spring Bank Bank Customer Reviews

  • L
    Reviewed By lukie May 24, 2013

    Frustrating!

    I did a refinance on May 3rd and was given a note. The note said my 1st payment was due on the 1st of June. I was given a loan number and told that I would hear from Sandy Spring Bank approx 7 days before the 1st pmt was due. Well I have not heard from them as of the 24th and when I called to find out why I gave them the loan number I was given. They could not find it and I was told it was incorrect. When I asked for the correct number I was told that it couldn't be given out over the phone. This was after I had given my social security number, address, mother's maiden name, and birth date. I then said text or mail the number to me because I do not want to make a payment to an account number that is incorrect (especially the first payment). The response was "I'll make a request for it to be mailed to you" This is a bank that I am trying to make a payment to and I'm getting red tape after being given a wrong account number at settlement. Today is the 24th of May (21 days after settlement and I have not heard one word from Sandy Spring Bank). It was the same thing in obtaining the loan. I would rush to fill out forms and they would sit on them for weeks and when I would hear from them it was "these must be returned within 48 hrs" I certainly would not give them a B for efficiency.

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  • T
    Reviewed By Theresa_h Sep 1, 2015

    Friendly staff

    I bank with the Gaithersburg branch. They are very nice and willing to go out of their way to help the customer.

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  • PM
    Reviewed By Potomac m. Dec 21, 2013

    Terrible. Accounting and record keeping is Intentionally dishonest & horrible at best.

    Sandy Spring Bank increased the escrow for property taxes 3 times over the tax amount ($14,000 tax per year, raised escrow from $1100.00 per month to approx $3,000.00 per month)

    We paid the same amount we have paid for 8 years, and immediately received a default warning letter (May 31) with approx 3,000 balance due by June 30th.

    4 days later (June 3rd) received notice of default and loan acceleration with full payment of $992,000.00 due in full within 10 days (by June 13th).

    (June 20) received a statement that balance of $7097.00 was due immediately. I called Lisa Porter at Sandy Spring Bank to inquire why I received 3 different amounts due in the last 20 days. Which amount was correct and why would the monthly amount of escrow increase from $1100.00 per month to approx $3000.00 when property tax has not changed.

    She replied that the balance due was $7097.00 was due and there was an increase in escrow, but had no explanation of why. The loan was current at the time, and has been for several years.

    2 hours she called me back and said she made a mistake -- the balance was $992,000.00

    (June 30) received statement that balance was $10,040.00

    (July 15) statement balance due $15,050.00

    (August 1) balance in full due $1,000,010.00 and property was being put up for public auction

    I requested a mediation hearing through state of MD, the mediation judge said there appeared to be a legitimate accounting dispute, and asked why the escrow amount increased approx 3 times the needed amount. SSB said the escrow was raised to high in error and needed to be reviewed and credited. An agreement was signed that they would make the corrections and withdrawal the public sale within 10 days.

    On day 11 a large public auction sign was placed on my property and the SSB response was that they just installed a new lawyer trustee and the new lawyer made no such agreement
    We had to file emergency bankruptcy to save our home, all because of an increase in escrow taxes that was an error.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
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