I opened my account because I was sick of BOA (15 yrs). I walked into the gaithersburg branch and waited 10-15 mins for the one person sitting at her desk to even say hello. I should have stuck with my 1st impression. the bank looks closed. when i walked in it was weird that the tellers are behind a massive empty dead space 'welcome center'.
the lady sat at her desk typing an email for 10 mins before she even bothered looking up to see me sitting on the chair. she apologized but didn't seem sincere. I said I wanted to get some info about a checking acct. she didn't ask me a single question. pushed a 50 pg booklet in front of me and said the "free checking account would be perfect for you"
she said, "$25 will open the account there is no min balance" I didn't feel she even wanted to get to know me. I did open my account but not at her branch.
it's now been 3 weeks since then and Im being told by the young man who opened my acct for me that whoever opened the account did not order my check card nor my first order of checks. he obviously forgot it was he that opened my acct.
of course i closed that account. I dont get it. small banks claim they want our business but act they way i just spelled it out with these 2 experiences.
I closed my acct at the gaithersburg branch, when i went in I told the same lady in the front of the branch--i needed to go to close my acct. she smiled and pointed to the tellers they can do it for you. i went to the teller at her window and she said that the other lady could close it for me. it took less than 2 mins to actually close the account ($3500.00) but almost 15 mins to find someone who would do it without pushing it off on someone else. nice . The worst part was there was no other customers waiting ANYWHERE --DRIVE THRU INCLUDED!! and there were 4 employees..I did finally move my full relationship from BOA but not to Sandy spring bank like i originally thought i would....but to PNC across the street.
Very difficult to deal with on loans. Glad to take your money but not willing to help when you need a good banker. Switched to Capital One and had a completely different experience. What a waste of 15 years.
The Best Bank at Hammond Drive-City Walk shopping center has an incompetent staff. Incorrect information is the norm. The staff is also unable to perform even the most basic functions such as ordering checks and debit cards. I had to go to another branch, twice, to get my checks and debit card ordered correctly.
For months, when my account was new, I was told that my government paychecks would not clear and funds not be available for 5 days because my deposit was over $1500 (by $83). After months of being inconvenienced I was told by a teller that was only temporarily assigned to this branch that government checks are always exempt of this policy and that my check would be clear within 24 hours.
I asked him why he was the only person on staff that knew this. He was obviously embarrassed and simply shrugged his shoulders.
Even upper management is incompetent. After struggling with the personnel at this branch for months I called 2 regional managers a total of 4 times. No response.
Best Bank? Umm, no. Slow-learner/unprofessional Bank -- yes.