I opened my account because I was sick of BOA (15 yrs). I walked into the gaithersburg branch and waited 10-15 mins for the one person sitting at her desk to even say hello. I should have stuck with my 1st impression. the bank looks closed. when i walked in it was weird that the tellers are behind a massive empty dead space 'welcome center'.
the lady sat at her desk typing an email for 10 mins before she even bothered looking up to see me sitting on the chair. she apologized but didn't seem sincere. I said I wanted to get some info about a checking acct. she didn't ask me a single question. pushed a 50 pg booklet in front of me and said the "free checking account would be perfect for you"
she said, "$25 will open the account there is no min balance" I didn't feel she even wanted to get to know me. I did open my account but not at her branch.
it's now been 3 weeks since then and Im being told by the young man who opened my acct for me that whoever opened the account did not order my check card nor my first order of checks. he obviously forgot it was he that opened my acct.
of course i closed that account. I dont get it. small banks claim they want our business but act they way i just spelled it out with these 2 experiences.
I closed my acct at the gaithersburg branch, when i went in I told the same lady in the front of the branch--i needed to go to close my acct. she smiled and pointed to the tellers they can do it for you. i went to the teller at her window and she said that the other lady could close it for me. it took less than 2 mins to actually close the account ($3500.00) but almost 15 mins to find someone who would do it without pushing it off on someone else. nice . The worst part was there was no other customers waiting ANYWHERE --DRIVE THRU INCLUDED!! and there were 4 employees..I did finally move my full relationship from BOA but not to Sandy spring bank like i originally thought i would....but to PNC across the street.
I did a refinance on May 3rd and was given a note. The note said my 1st payment was due on the 1st of June. I was given a loan number and told that I would hear from Sandy Spring Bank approx 7 days before the 1st pmt was due. Well I have not heard from them as of the 24th and when I called to find out why I gave them the loan number I was given. They could not find it and I was told it was incorrect. When I asked for the correct number I was told that it couldn't be given out over the phone. This was after I had given my social security number, address, mother's maiden name, and birth date. I then said text or mail the number to me because I do not want to make a payment to an account number that is incorrect (especially the first payment). The response was "I'll make a request for it to be mailed to you" This is a bank that I am trying to make a payment to and I'm getting red tape after being given a wrong account number at settlement. Today is the 24th of May (21 days after settlement and I have not heard one word from Sandy Spring Bank). It was the same thing in obtaining the loan. I would rush to fill out forms and they would sit on them for weeks and when I would hear from them it was "these must be returned within 48 hrs" I certainly would not give them a B for efficiency.
Well I have been with the bank for 3 years and to tell you the truth there ways of doing business are lack luster at best. 1) If you have a debit or credit card issue after there business hours get ready to be stranded where you are at! Wow other banks are open for customer service 24 hours a day! There tellers take forever to process your transaction "no experience"! If you have issues about your account no one ever calls you back to discuss. There on-line system is out dated and not effective. Also, the employees at corporate have such attitudes it can make you sick!! Sorry Sandy Spring!