They seem to move the same lazy employees from branch to branch. I swear it is the same lady at the gaithersburg branch that i used to see at the olney branch. she should be fired. she never smiles!!! I think it is a bad place to work as well as a bad place to bank. I only banked w/ them for 4 yrs but i closed my acct after i saw an employee crying at the rockville branch may 2010. i over heard the branch manager in montgomery village talking about her supervisor brian within ear shot of me while i was filling out my dep slip.
I deal with the Air Park branch and they are very easy to work with. Their online is a bit hard to get started with due to their security process,however; once you get started, it is easy.
I'm not sure why the other reviewers have had such bad experiences. I've been banking with SSB ever since they acquired Mellon Bank more than 20 years ago. The staff at the Layhill branch have always gone out of their way to be helpful and courteous. They've ordered money for me, helped me reverse overdraft charges (from my son) and have generally been what you'd expect from a local bank.