They seem to move the same lazy employees from branch to branch. I swear it is the same lady at the gaithersburg branch that i used to see at the olney branch. she should be fired. she never smiles!!! I think it is a bad place to work as well as a bad place to bank. I only banked w/ them for 4 yrs but i closed my acct after i saw an employee crying at the rockville branch may 2010. i over heard the branch manager in montgomery village talking about her supervisor brian within ear shot of me while i was filling out my dep slip.
Very difficult to deal with on loans. Glad to take your money but not willing to help when you need a good banker. Switched to Capital One and had a completely different experience. What a waste of 15 years.
The Best Bank at Hammond Drive-City Walk shopping center has an incompetent staff. Incorrect information is the norm. The staff is also unable to perform even the most basic functions such as ordering checks and debit cards. I had to go to another branch, twice, to get my checks and debit card ordered correctly.
For months, when my account was new, I was told that my government paychecks would not clear and funds not be available for 5 days because my deposit was over $1500 (by $83). After months of being inconvenienced I was told by a teller that was only temporarily assigned to this branch that government checks are always exempt of this policy and that my check would be clear within 24 hours.
I asked him why he was the only person on staff that knew this. He was obviously embarrassed and simply shrugged his shoulders.
Even upper management is incompetent. After struggling with the personnel at this branch for months I called 2 regional managers a total of 4 times. No response.
Best Bank? Umm, no. Slow-learner/unprofessional Bank -- yes.