I worked at this terrible place briefly and thank god it was brief. I worked for Patrice Ffolkes. Patrice was the meanest person you could meet in your life. She didn't allow you to have a cell phone and she did not let her employees socialize. If you do talk to your fellow employees Patrice Ffolkes would come out of her office and ask why are you talking and tell you to go back to your desk and make sales calls. On top of that everything that ever came out of her mouth was negative. She never had anything positive to say. She treated her employees like children. The bank itself has terrible rates and is run like it is still in the 1800's. Their is nothing good going for this place. They make everything way more complicated than it needs to be. Their online system sucks and if you are a business owner and you bank with them GOD HELP YOU because they will Fee you like crazy and make everything hard on you. STAY AWAY from this place all together.
I deal with the Air Park branch and they are very easy to work with. Their online is a bit hard to get started with due to their security process,however; once you get started, it is easy.
I'm not sure why the other reviewers have had such bad experiences. I've been banking with SSB ever since they acquired Mellon Bank more than 20 years ago. The staff at the Layhill branch have always gone out of their way to be helpful and courteous. They've ordered money for me, helped me reverse overdraft charges (from my son) and have generally been what you'd expect from a local bank.