I worked at this terrible place briefly and thank god it was brief. I worked for Patrice Ffolkes. Patrice was the meanest person you could meet in your life. She didn't allow you to have a cell phone and she did not let her employees socialize. If you do talk to your fellow employees Patrice Ffolkes would come out of her office and ask why are you talking and tell you to go back to your desk and make sales calls. On top of that everything that ever came out of her mouth was negative. She never had anything positive to say. She treated her employees like children. The bank itself has terrible rates and is run like it is still in the 1800's. Their is nothing good going for this place. They make everything way more complicated than it needs to be. Their online system sucks and if you are a business owner and you bank with them GOD HELP YOU because they will Fee you like crazy and make everything hard on you. STAY AWAY from this place all together.
I did a refinance on May 3rd and was given a note. The note said my 1st payment was due on the 1st of June. I was given a loan number and told that I would hear from Sandy Spring Bank approx 7 days before the 1st pmt was due. Well I have not heard from them as of the 24th and when I called to find out why I gave them the loan number I was given. They could not find it and I was told it was incorrect. When I asked for the correct number I was told that it couldn't be given out over the phone. This was after I had given my social security number, address, mother's maiden name, and birth date. I then said text or mail the number to me because I do not want to make a payment to an account number that is incorrect (especially the first payment). The response was "I'll make a request for it to be mailed to you" This is a bank that I am trying to make a payment to and I'm getting red tape after being given a wrong account number at settlement. Today is the 24th of May (21 days after settlement and I have not heard one word from Sandy Spring Bank). It was the same thing in obtaining the loan. I would rush to fill out forms and they would sit on them for weeks and when I would hear from them it was "these must be returned within 48 hrs" I certainly would not give them a B for efficiency.
Well I have been with the bank for 3 years and to tell you the truth there ways of doing business are lack luster at best. 1) If you have a debit or credit card issue after there business hours get ready to be stranded where you are at! Wow other banks are open for customer service 24 hours a day! There tellers take forever to process your transaction "no experience"! If you have issues about your account no one ever calls you back to discuss. There on-line system is out dated and not effective. Also, the employees at corporate have such attitudes it can make you sick!! Sorry Sandy Spring!