I was so not impressed with this bank.
They charge over and over serivce charges for a Health Savings account.. The service charges are more than the interest rate.
Then I closed the account, when I went to cash the check, they billed me a service charge again and then charged me an overdraft fee.. Now they want to report me to the credit people
You can't be rid of them. Close your account now if you have before it's too late.
The Best Bank at Hammond Drive-City Walk shopping center has an incompetent staff. Incorrect information is the norm. The staff is also unable to perform even the most basic functions such as ordering checks and debit cards. I had to go to another branch-twice- to get my checks and debit card ordered correctly.
For months, when my account was new, I was told that my government paychecks would not clear and funds not be available for 5 days because my deposit was over $1500 (by $83.) After months of being inconvenienced I was told by a teller that was only temporarily assigned to this branch that government checks are always exempt of this policy and that my check would be clear within 24 hours.
I asked him why he was the only person on staff that knew this. He was obviously embarrassed and simply shrugged his shoulders.
Even upper management is incompetent. After struggling with the personnel at this branch for months I called 2 regional managers a total of 4 times. No response.
Best Bank? Umm, no. Slow-learner/Unprofessional Bank, yes.