I was so not impressed with this bank.
They charge over and over serivce charges for a Health Savings account.. The service charges are more than the interest rate.
Then I closed the account, when I went to cash the check, they billed me a service charge again and then charged me an overdraft fee.. Now they want to report me to the credit people
You can't be rid of them. Close your account now if you have before it's too late.
I deal with the Air Park branch and they are very easy to work with. Their online is a bit hard to get started with due to their security process,however; once you get started, it is easy.
I'm not sure why the other reviewers have had such bad experiences. I've been banking with SSB ever since they acquired Mellon Bank more than 20 years ago. The staff at the Layhill branch have always gone out of their way to be helpful and courteous. They've ordered money for me, helped me reverse overdraft charges (from my son) and have generally been what you'd expect from a local bank.