this bank comes and visits your business repeatedly to get your business, than after you switch they do absolutely nothing for you in the way of small loans or lines of credit. the worst experience we ever had with a bank, and we make money. god help those who do not.
Very difficult to deal with on loans. Glad to take your money but not willing to help when you need a good banker. Switched to Capital One and had a completely different experience. What a waste of 15 years.
The Best Bank at Hammond Drive-City Walk shopping center has an incompetent staff. Incorrect information is the norm. The staff is also unable to perform even the most basic functions such as ordering checks and debit cards. I had to go to another branch, twice, to get my checks and debit card ordered correctly.
For months, when my account was new, I was told that my government paychecks would not clear and funds not be available for 5 days because my deposit was over $1500 (by $83). After months of being inconvenienced I was told by a teller that was only temporarily assigned to this branch that government checks are always exempt of this policy and that my check would be clear within 24 hours.
I asked him why he was the only person on staff that knew this. He was obviously embarrassed and simply shrugged his shoulders.
Even upper management is incompetent. After struggling with the personnel at this branch for months I called 2 regional managers a total of 4 times. No response.
Best Bank? Umm, no. Slow-learner/unprofessional Bank -- yes.