I am trying to reach a customer service representative and after going through 10 minutes of automated options the "robot" just keeps hanging up on me! Great customer service.
Home equity lines of credit are good. With this bank , if you decide to close the account ,you will need a loan because of all the surprise fees they nail you with. And if you refuse to pay, well, they can take your house. Similar to organized crime tactics
Service at this branch both indoors and at the drive-up can be very, very slow since there is not enough staff the majority of the time. There seems to be only one representative who handles routine banking issues. If this rep is not there, service is suspended which is what happened to me.
I began the process of adding my son's name to my checking account on August 28. Between going in to find out the status and the rep being away for a week, this was not completed until 9/10. The rep only began the process and really didn't follow-up at all, i.e., did not check on the status and contact me in the interim. It was up to me, the customer, to keep on top of it. When I finally received the signature paper for my son to sign, I was told it had to be back in a week. If not, the process would have to be started all over again. I had to mail this to my son and he paid $19.99 to send it back by priority mail. So, in short, putting my son's name on my account took over 3 weeks and cost $19.99 to do so. The rep did next to nothing. If this isn't poor service, I don't know what is.
Another bothersome experience involves the availability of transaction slips. When they were no longer visible, I was told Santander is going paperless. That meant (or so I thought) going inside and swiping my debit card to do transactions. However, people are still going through the drive-up so I asked the manager at my last visit how this was possible. She proceeded to give me about 5 transactions slips which were behind the counter. How on earth are customers supposed to know they exist if hidden away like this? That's inexcusable and, frankly, dumbfounding.
I have banked at this location for over 30 years and have never had such poor service. I might, also, add that the environment, itself, is sterile since you came in and decided that there should be nothing on counter tops or desks. It looks as if no one is doing anything. And I doubt they are doing much.
I dread every time I have to go to this bank! They take their time coming to the drive-up window and are not friendly. When they smile, it is not sincere. I needed to speak to a person behind a desk for a particular matter and was ignored for about five to ten minutes before I was even acknowledged. The person who took care of me was direct and unfriendly. Never asked, Is there anything else I can do for you today?" This person was in a rush to get rid of me!
My wife and i engaged several banks and found santander's rates and process suitable for our dream home project. We felt comfortable with the terms and began the application process. Shortly after, we submitted an aia doc to outline the costs of the build and a preliminary set of drawings for the appraisal process. We were told by the loan officer that the docs would be suitable for the appraisal, since we were still making selections. Several days later, i began getting calls from the appraiser asking for the same docs. Apparently, he never got the correct pages from our lo. This was the first of many issues we would have with jeff smith, our loan officer. The appraiser had also asked for more granular information on materials to be used. We did not have all of our selections made, so he was given instructions to contact the gc for further clarification. This, he would never do. In the end, it would also not matter because the appraiser stated that any further details would not sway his appraised value. The appraisal came back $150,000 less than the construction cost; the entire basis for the appraised value was "data" used to identify comps in the area. This becomes a peculiar and interesting word, one i would hear later from our less than capable loan officer. It is also important to note that in construction loans, the appraisers are not assigned through the lottery process. Herein lies the rub - santander and this appraiser are well acquainted with each other. In fact, the banks supply this "data" to appraisers, which often includes only the lower 20-30% of the comparable sales. This term is called frafing. It is a tool utilized by banks to purposefully devalue homes in order to generate mortgage buy backs. While we cannot definitively say this was santander's goal with our loan, we certainly we're not willing to stick around to find out. Our gut feeling was that something was very wrong and decided to take our business elsewhere.
Before santander , i was with sovereign bank for the past 8 years. Recently and for once i applied for a personnel loan. I filed the application july 3rd and till today i did not receive a final approval yet. Every 10 days they ask for another document and each review is 10 days. They say it will ruched but it don't matter it will be another 10 days. Most of the delay is their stupid underwritter or their printing equipment. No trust established between bank branches and loan department. I had to deal with 3 loan agent in the local branche. I meant the first before she got fired/ quit, the 2nd was a temporary filler and the 3rd who is new and have no idea where is my loan paper. Guess what? The filler took them with her when she moved to another branche. It is a joke................ I refinanced my house in 15 days total with a mortgage.... I don't need their loan any more. It lost it's purpose and the part they don't know is that i got a loan from another institution 25 days ago.... Funny... Well let say that today i closed my wife account with santander and in few day i'm closing my both accounts. Enough is enough
Santander doesn't withdraw money from my account in time to pay itself for my monthly HELOC. So it chages me a $115 late fee - EVERY MONTH.
I call every month. I visit the bank every other month. I am assured this will be fixed. It hasn't for 6 months and they refuse to refund any of the charges. I am running away screaming from these crooks. You should too.
Beware everyone, do not bank here. I have been a loyal customer for over 11 years. I upgraded my accounts once I started college to their student banking accounts. Students BEWARE- If you overdraft your checking by accident with your debit card, Santander CHARGES you $12 dollars to move money from you savings if you have more than enough money to cover the transactions. PNC and TD do this FOR FREE. What is Santander did not send me anyyyyy notifications (email, text, phone call, ANYTHING) letting me know that I overdrafted or moved money for me "as courtesy" to cover the transaction. They have stolen so much money from me in that way.
I would gave the Sphere credit card a chance to start building me credit. This card is such a rip off. It offers points for useless things, gives you only 1 point on the dollar, the points disappear without notice, and get this- ITS NOT FREE TO USE INTERNATIONALLY. For this card to be branded for all these different countries on it and not have any benefit to be used abroad should be enough for this bank to seem shadier than Bank of America. This card is a waste of my time and does nothing for me. No cash back bonus, no exciting point accumulation, nothing. If it wasn't my oldest credit card, I would trash and burn this card very fast.
Here is the meat of my problem- Santander will charge you for something you are not responsible for. I use the mobile banking app to pay my credit card, which I pay on time every month. I accidentally told the CC payment to pull from my Santander checking account, when I actually wanted to pull from my TD account (hint there, I don't use my Santander accounts anymore because I'm sick of their fees). After this wrongful transaction clears, I am closing my student accounts. I am still in school and cannot afford Santander's greedy practices anymore. Also, FYI, they do not let you link your credit card account to credit karma. Should I even say anymore?
My debit card was blocked while taking my daughter back to college in ky. The customer service rep. Told me to borrow money from a friend in ky to pay for the gas that i had pumped into the tank for the return trip. I was told that i should've called before i left my home state. I would've been fine with that advice if i hadn't been to ky 5 times previously. Upon my return approx. One week later, i attempted to order some u of ky apparrel online & my card was denied because the company was in florida. Then the customer service rep. Proceeded to inform me of all the bank transactions that took place within a 7 mile radius of my home and that these transactions constituted bank fraud. This rep. Implied that i would have to notifiy santander bank everytime i was planning on shopping in a town other than my own. When i asked why can't someone in fraud or customer service make a phone call to the customer if a "red flag" is raised about transactions instead of shutting down or blocking the card therefore preventing the customer from access their money and i'm told "that's not what we do," I can appreciate a banking facility's concern about bank fraud but not at the expense of the customer. Never had a problem with sovereign in the past. Great employees @ the pennsauken, nj & aramingo ave, Philadelphia, PA but thumbs down to customer service. Note: they will record you & your conversation for "quality purposes" but if you tell them you're recording also, they'll say they have to terminate the call "can't be recorded." So, they can record you but you can't record them. I asked, "what are you going to state to me that i can't have a copy of it? i got no reponse, except he had to terminate the call. Hmm, Bank shopping.
I have been with another Bank for many years now and just recently changed and now I am part of the Santander Bank. Reason? Scott! He is Great! He took the time to explained everything and he was so pantience and even after I left the bank, I had many other questions and the same service I received in person, I received over the phone. I can't say the same about other Santarder Branches. I am happy that I was treated with respect and the professionalism of the staff in that branch is great! I like how you are welcomed from the moment you enter the door, and that no matter if you are dress down or dress with a suit!!! you are treated right! Many of us in life have different jobs, different life styles and many necessities and different background...I appreciate that we all are treated the same way! I opened 6 account within a week! I hope it all continues the same way it started. As for anyone there, stop by and as for Scott Rosenthal, I recommend his service!
I have been with this bank for over 30 years, through a few changes in bank name, and have always been happy with my treatment. We have used a variety of their services, including loans, CDs, checking and saving. I used to live in town and knew most of the tellers and managers. When we moved away 9 years ago my husband and I kept our accounts with the bank since they had a branch at our new location in another state. It was a seamless transition, and I could always call Hopatcong to get great response to my questions. A few years ago I made a big mistake in our checking account that could have resulted in costly charges. A quick call to Hopatcong and a talk with one of the managers straightened out the problem immediately. I was grateful for that kind of service, and decided to never leave this great bank. They might have changed their name and logo, but it's still the same friendly faces/voices at this location.
Although I stay with this bank for their wonderful customer service, I also LOVE, LOVE, LOVE their Bill Pay and Extra 20 services.
I called the local branch to kindly inquire if I had left my ATM card in the ATM. I was told that since it has been past 3 business days my card had been destroyed. When I politely asked why no one from the branch called to notify me that they had my ATM card before taking the liberty of destroying the card, I was treated very rudely and my question was dismissed without an explanation or acknowledgement of my disappointment. The gentleman took great defense to my suggestion. I was simply suggesting that it would have been a courtesy to first be notified instead destroying my card without any notice.
Now I have to take time out of my busy work schedule to go to a branch to request a new card in person. I have been a customer with Sovereign for over 15 years and this is the first time I left my ATM card in a machine. I am appalled by how I was treated as an inquiring customer. I will certainly not step foot in that local branch to request a new ATM card as I do not have faith in how I will be treated in person if this is the kind of treatment I received over the phone.
I had closed an account with santander bank back in june of 2013. Apparently $34. 99 was taken out of the account in august of 2013.... Again, the account was "supposedly" closed.... This put my account in a negative status with them. Mind you, i still have a checking account with them... (same name, address, phone #, ect.. )
now after a year... There telling me that i owe them $104. 00 to satisfy the account,.... But!!!!!! That's not even the best part.... They have never contacted me (mail or phone) and have put a black mark on my account for 5 years. Now i can not get a new account with any other bank because of this "black mark" with chexsystems. They are holding me hostage to keep me as a customer with santander bank.... Not to mention there outrageous fees for money that is in the account and they say it's not......
Having mislaid my Bonds I requested the Financial Adviser to reinvest the £14,000. This Financial Adviser only invested £6,000, when I challenged her at a later date, she stated that one of the bonds had not matured and that she would now reinvest it for me.
Two years later on maturity of the ISA I requested my money and was informed that I had only invested £6,000. I once again spoke to her she stated that she had no recollection and had no idea where the money had gone. She pretended to diligently go through the process of finding what had happened. Presented the mature ISA to me and stated that she would put that one in a high interest savings whilst searching for the other ISA.
I made another appointment to see her but she conveniently had a training day on that day. I was asked whether I wanted to speak to someone else but declined. Another appointment was made which she then told me that I had only seen her for 5 minutes on that day and no transaction had taken place. I asked for the £6,000 which she had stated she had invested earlier. Upon leaving she stated that my money she had returned were compliments and in fact if I had spoken to another Financial Adviser on the day she had not attended the appointment with me, I would have been informed that there was no money and that the account had been closed.
Basically the Financial Adviser had stolen my money and changed the computer data to display information to her advantage.
I would like this solved as it is white collar theft by a Fortune 500 company whose reputation depends on the loyalty of its customers.
I have a direct deposit account with Santander. I've had the same account for nearly 20 years. I started the account when it was Fleet Bank. I kept the account when it became Sovereign Bank. I still have the account now that the bank is owned by a foreign company, Spanish Santander.
This is the worst bank I have ever dealt with. ATMs, especially those in less affluent neighborhoods, the Dorchester Section of Boston, Webster Square area in Worcester, and several others, never work. Lighting at ATMs in those areas is always broken, number pads worn away, broken slots for deposits and so forth. Their Branches are large, cavernous halls with space for up to 12 tellers. There is typically only one available. Service is awful. Employees standing around chatting with each other while customers wait.
Since Santander took over, the whole company has gone down hill at a rapid pace and I need to find a new bank, quick. Not only have I been charged an unreasonable $35.00 insufficient funds fees on a number of occasions, when the money was already there, I have been charged $35.00 unavailable funds fees. This has happened when direct deposit payments have arrived, but they've slipped in a few withdrawals just ahead of posting the deposit.
Direct deposit accounts are supposed to come with benefits. I get none. With Sovereign, if I used a non-Sovereign ATM, I might get stuck with the native bank's fees, but was never charged by my bank. With Santander, they charge an additional $3.00 for using the non-Santander machine -- outrageous!
This bank comes in from another country and uses Americans as if there is nothing we can do. There is. I urge everyone who uses Santander to pull out all accounts. Let them play their usury ploys on their own countrymen. They probably do, anyway.
SEC, pay close attention to this bank. They are bad, bad business.
Santander (formally Sovereign) has outrageous and excessive overdraft fees. Supposedly, you have to sign an agreement (called "Opt-in) for the overdraft protection allowing them to cover ATM and Checking withdrawal and charges when you have insufficient funds. So, say you have $25 left in your checking and $0 in savings. Then a check deposits for $26, they will cover that check leaving you a balance of -$26. But! They will also charge you a $35 overdraft fee so now your balance is -$61. Then, if withdrawal $20 from your ATM, they will cover that, then charge you another $35 in that same day, so now your checking balance is -$96.
Important fact: Santander's policy is that they can charge this $35 overdraft fee up to 6 times in one day!
I searched all over their online banking site for information on "opting-in and Opting-out" to no avail. I searched for opt-in under their help link (in the search box) and it come up with "no results" I then search for overdraft and a couple of links come up asking "How to enroll in Santander's Account Protector?" It provides a link that says click on and "Read Carefully." Of course the link does not work. I called and complained about a couple links not working and when I checked yesterday, it was still a broken link.
I called and called to get all of my $840 overdraft fees refunded but the said "no." I wrote the president yesterday so I'll wait for that response.
Also, I requested on the phone, speaking with a supervisor, to send me my "opt in" contract or any proof that I agreed to this protection and he said they don't have any records from Sovereign, where I first enrolled in the bank.
I found out over the phone, after I was unable to find anything online about "opting in or out," that you have to actually call the bank to do so.
So, I called them on Tuesday to "opt-out." The supervisor told me it was done. So, guess what? Today is Thursday and I was charged another $35 overdraf
I had a Home Equity Line of Credit (HELOC) with Sovereign Bank which became Santander. Everything was great with Sovereign, but once Santander took over, everything went downhill -- fast! Twice they processed a regular monthly payment as a principal only payment which made my regular payments late! They refused to reverse these payments so not only was the payment late, but late fees were incurred. Finally, I had enough and requested a pay-off amount.
Went to the branch with a bank check, and the teller at first didn't know how to process the pay-off payment and then couldn't find the loan in the system. Turns out she wrote the wrong account number down. The day after paying off the loan, I get a call from them indicating that I still owe late charges! Well, those weren't included in the pay-off amount they provided? I just paid the small amount to avoid the additional harassment from these boobs. Very incompetent service. Not sure if it is training or the corporate culture. My personal prediction, they will go out of business or be taken over by another bank in the very near future. Don't use them. Run in the opposite direction!
I consider myself to be pretty tolerant of mistakes by others. I make plenty myself. But I have never had a good interaction with Sovereign/Santander Bank in the three years I've banked with them.
When I first opened my account, there was a step where you receive some forms to sign in the mail. These forms contain private information (SSN, date of birth, etc.). Santander sent me someone else's forms. This means that there's a good chance someone else received mine too. When I called about the mistake, I never received an apology or any attempt to rectify the situation beyond just sending the forms back. Good thing I'm not an identity thief.
By some weird error, I received a check "from" myself written out "to" myself in the mail a few months ago. Rather than question it (I wish I had), I deposited the check in my non-Sovereign bank account. This caused an overdraft in my Sovereign account with an accompanying $35 fee. I didn't notice this for a few weeks and went on using my Sovereign debit card like normal, racking up more fees ($35 each transaction). When I finally realized what was happening, they agreed to reimburse me for the original fee from the random check since it was entirely their fault, but refused to give me back any of the subsequent fees "because it's my responsibility to monitor my account."
I don't understand why their customer service line is only available until 8pm. If any malicious activity takes place at night, you must wait until the morning to speak to a human about it.
Phone calls get dropped. Wait times are long. And I can't figure out who I would call if I have any issues while abroad for the next few months. Because of this, I am closing my account.
I withdrew 300.00 out of my savings. When I got home, I counted out the money to give to my husband. It was $40.00 short. I tried all the next day to call them, no answer. I tried the next day. Shawn, answered. This was at 8:30 isn in the morning, said he would call me back at 9:15. When he called me back he said that teller was over $20.00 that day. REALLLY???? So, now I only get 20.00 back. He said he would be happy to give me the $20.00. Honestly, I was there to get money already, now your going to so happily let me come there again, waste more gas and your not even gonna give me my full $40.00 back? BANK SOMEWHERE ELSLE. My husbands employer writes their payroll checks on this bank and they charge him $5.00 every time to cash his check. THATs why we opened the savings accountâ?¦..to save the 5.00 each week, their suggestion and rules. So, they don't even honor the checks written out on them. Then, once we did open the account we were bombarded every night for about 6 months with phone calls about opening a checking account with them. Last but not least, when I called 911 for the Whitman office, the phone number they have for them is a bogus number, it just rings and rings.
The bank manager is one of the rudest people I have ever met! Not helpful at all! Always making excuses for her and the banks mistakes. Rather then be helpful she can not be bother by any extra work she may need to do.
Where to begin? I had a retirement account at Sovereign which allowed me to have a Premier Account. After Sovereign switched to Santander, I was getting charged $30 monthly maintenance fees because I was told, Santander did not recognize Sovereign's investment accounts. So, to the Beacon Street branch I went (in February) to sign all new paperwork to correct this issue. And yet, not only am I still getting charged the $30 monthly maintenance fee, but also the new investment account reflects all zero balances while my former Sovereign investment account, which Santander does not recognize, is still open.
Two months ago I called [Redacted] to ask him to please take care of this, but he did not. Over a month ago I called him again, he said he would look into it and call me back. Here I am, over a month later, and I am still waiting for that call. I am still getting $30 monthly maintenance fees. I think it is time to switch banks. Oh, and as an aside, I had a dormant account that should have been closed but I never got around to it, and Santander withdrew three month's worth of monthly maintenance fees ($90) to cover the cost of future monthly maintenance fees from that account.
When I asked [Redacted], the branch manager about it, he said he would look into it. He never did. I called about two months later to inquire about his alleged "search," and he actually said to me that it was I who had made the transfers! If you are thinking about opening an account with Santander, don't. They make promises they don't keep, they say they will correct a problem but then they don't bother, they say they will figure out why something keeps happening, but they really don't.
The story is long so I'll talk of the last 2 problems.
Besides having problems with getting a debt card due to their own inability to update my address on several ocassions, there's a problem with the so called triple interest savings account.
2 years ago it was suggested I open this triple savings account so I did as it was explained there are no fees etc. However, shortly after I found it had a $5K max monthly withdraw limit. Since this would not work for me I transferred all funds out ASAP.
2 years later I'm told this $5K limit did not apply. I then was very direct and asked about fees etc and was told the only thing I needed to be aware of was to maintain a min. of $100 a month auto deposit.
With the new info in hand I transferred some funds in it. 3 days later I get wacked with a maintenance fee. A phone call drew the response of "I'll talk to the manager". A week passed and nothing was done so I sent them a letter. My letter drew a phone call but no actions!
In my 45 years of banking with several banks, the problems incurred in those 45 years with all other banks combined do NOT come close to what has been my issues with Santander the past few years.
Ironic but the few dollars that IMO was skimmed from my account is peanuts compared to what Santander could have had as I was considering transferring some investments to Santander. Thank God I didn't make that mistake.
They have always been great to me and my family. I have checking, savings, line of credit and a mortgage. Never a problem. On all my accounts, I pay no fees whatsoever. I wouldn't have it any other way. I love my branch and the tellers and management in my branch (225 Atwood Ave, Cranston, RI) always treat me great and have a nice smile for me! They also have a great bill-pay service on line. I pay about 15 bills on line, they generate the checks the day I want them paid and the payments go out promptly and it is very easy to use. The entire on-line banking experience is excellent as well. Complete breakdown of my mortgage payments, telling me when taxes are paid, etc. I love Santander!
I was with Sovereign, certainly going down hill at the end, when Santander took over. I do not think Santander sweats the details. So many little issues have been problematic. For instance, I tried online to order checks; they never came. I then had to order the checks twice--at the window with the help of a teller--before the checks finally came. I had a similar problem with turning down "overdraft" protection. How many times can I say, "No," "No. Thank you," and similar statements to someone on the phone?
The Sphere credit card, prompted initially at Santander, is laughable. I needed three calls and an online request before I could get an extra credit card for another user. Although I was promised the card in ten days, I had to wait for over three months. Only after my third call, did someome notice that there was a computer issue. Once Alex was involved, she called me back, told me the issue had been resolved, and I had the card in about a week.
A barrage of new tellers who do not know me, an array of new rules about how to fill out banking slips, and out of order ATMs on the weekend helped to fuel my annoyance. Maybe I just am becoming less tolerant of poor service.
Billpay seem to work well online and I like the Mobile App for my iPad. I also have always had polite folks on the other end of the phone, and just this week began noticing phone calls, greetings when I enter the bank, and even smiles when my banking transactions are finished. Perhaps training has finally kicked in.
I am suspicious of all of the "new" accounts that seem to change every six months, and I cannot get the Sphere Card automatic payments ever to be withdrawn properly from the Santander site. Santander should have hit the ground running when they officially took over. I think they are beginning to offer a little more service or maybe I am becoming immune to the issues. But a few individuals seem to be trying a little bit lately to make the transition better for customers. Finally.
I was offered "free" overdraft protection by the Washington St, Brooklyn branch manager when I opened my account. Six months after closing my account (because of multiple minor clerical mistakes on their part), I received a statement claiming that I owed interest on my Credit line which was apparently tied to my allegedly "free" overdraft protection. Multiple calls to customer service got me nowhere. After receiving notification from a collection agency, I paid. Good riddance to a grossly disreputable Bank.
I been a member for quite a while now and ever since its changed to Santander, I've been harassed to sign up for a bunch of stupid programs which charge you every month. I wrote a check recently and it didn't cash until I didn't have enough in my account and they charged me $35 bucks. I didn't know I was under and got myself some lunch, and they charged me another $35. I now owe them about $100 bucks and I would never of known unless I looked it up myself because they didn't even call or notify me about being under. My card, however, still works when I have no cash in it. Sweet right? Avoid this bank.
My father has early stage dementia and cannot remember a lot of things. Last week when checking on the shared account that my sister holds with my 85 year old father, my sister found that all but 500 dollars of my fathers account had been withdrawn. Upon further investigation, she found that during one of his weekly withdrawals a teller at the Ashley Blvd. branch in New Bedford, Massachusetts talked him into putting all his money into a CD for 15 months.
When my sister spoke to the manager, with my father present, my father denied ever making the transaction,. He further declares that wasn't his signature on the withdrawal slip because he didn't remember signing it. In the face of this obvious error, the manager said that inorder to get his money back into his checking account, my father will have to pay the early withdralwal fee.
Santander Bank employs deceptive, predatory, financial practices against the old and infirmed and then charges them to correct the wrong that they did. Despicable.
I have been a customer at this bank for over a decade. In my opinion, this branch in Marlborough, Massachusetts is deplorable. On several occasions, I have gone in there to find no employees behind the teller counter for up to 10 minutes. One will be out front of the bank smoking. The other will be fixing the ATM or in the back. When you ask the manager if anybody is working, you get a sarcastic response.
Went in yesterday and found that yet again the employees were unable to process a simple transaction which is part of their own acknowledged policies and procedures. When I mentioned the poor training being exhibited to the supposed Branch Manager, [Redacted] she was being so unprofessional, telling me I had no basis for complaint even though I am the customer. Telling me the requested transaction is almost never done, yet Santander stocks preprinted forms at every branch for just this transaction. Yelling at me. Calling me by somebody else's name, telling me it was my responsibility to come in and introduce myself to her when she exhibited the behavior of a shrew. This woman is supposedly a Business banking specialist which in my opinion is a joke.
In my opinion, this branch has high employee turnover. Perhaps [Redacted] is a major reason for that. I'm a CPA in two states and deal with many, many businesses big and small. I wouldn't let this woman manage a piggy bank of pennies and will surely let all my business contact know that they should go elsewhere. I'll gladly take my business and cash to a bank where they actual do their jobs and respect the customer.
I have an account in UK and wished to transfer money from it but was told I live in a foreign country so I must travel to Grimsby branch to withdraw money that is four days travel for me. Santander must be the worst bank in the world by a long way and I will be closing my account as soon as I have contacted the banking ombudsman with a written strongly worded letter and a bill for 36 pounds for talking to them on a premium phone line or rather listening to music on a premium line. If I treat my customers the same as the morons at Santander, I would finish up out of work and a boot imprint on me.
Apathetic, unfriendly, terrible customer service.
Dropped by the bank this afternoon to cash a small expense check as my company doesn't process direct deposit for expenses, this is the only reason I've physically visited the bank over the past few years. I was the only person in line with three tellers behind the counter. One of them made eye contact but the three of them continued to chat about bank gossip for the next 1 to 2 minutes. I realize that doesn't sound like a long time but when there is literally a single person waiting for service and three tellers, it's completely unacceptable and disrespectful.
I was finally called up by a miserable woman named Sandra or something similar who didn't acknowledge me with a smile, a hello, nothing. I handed over my check and ID and she began to process the transaction. The only interaction she was "forced" to have with me was "do you have an account here?" and she completed her work. She then handed me my cash and turned back to continue to gossip -- no goodbye, no thank you, no nothing.
Seriously, get out of the customer service business completely if that's how you approach your job. Unreal. I'll be working diligently to transition to a new bank as quickly as possible. Good luck to anyone that keeps this bank in business.