I been a member for quite a while now and ever since its changed to Santander, I've been harassed to sign up for a bunch of stupid programs which charge you every month. I wrote a check recently and it didn't cash until I didn't have enough in my account and they charged me 35 bucks. I didn't know I was under and got myself some lunch, and they charged me another 35. I now owe them about 100 bucks and I would never of known unless I looked it up myself because they didn't even call or notify me about being under. My card, however, still works when I have no cash in it. SWEET RIGHT!? Avoid this bank.
My father has early stage dementia and cannot remember a lot of things. Last week when checking on the shared account that my sister holds with my 85 year old father, my sister found that all but 500 dollars of my fathers account had been withdrawn. Upon further investigation, she found that during one of his weekly withdrawals a teller at the ASHLEY BLVD. branch in NEW BEDFORD, MASSACHUSETTS talked him into putting all his money into a CD for 15 months.
When my sister spoke to the manager, with my father present, my father denied ever making the transaction,. He further declares that wasn't his signature on the withdrawal slip because he didn't remember signing it. In the face of this obvious error, the manager said that inorder to get his money back into his checking account, my father will have to pay the early withdralwal fee.
Santander Bank employs deceptive, predatory, financial practices against the old and infirmed and then CHARGES them to correct the wrong that they did.
I have been a customer at this bank for over a decade. In my opinion, this branch in Marlborough, Massachusetts is deplorable. On several occasions, I have gone in there to find NO EMPLOYEES behind the teller counter for up to 10 minutes. One will be out front of the bank smoking. The other will be fixing the ATM or in the back. When you ask the manager if anybody is working, you get a sarcastic response. Went in yesterday and found that yet again the employees were unable to process a simple transaction which is part of their own acknowledged policies and procedures. When I mentioned the poor training being exhibited to the supposed Branch Manager, Kathleen Kennedy, she was being so unprofessional...telling me I had no basis for complaint even though I am the customer. Telling me the requested transaction is almost never done, yet Santander stocks preprinted forms at every branch for just this transaction. Yelling at me. Calling me by somebody else's name, telling me it was my responsibility to come in and introduce myself to her when she exhibited the behavior of a shrew. This woman is supposedly a Business banking specialist which in my opinion is a joke. In my opinion, this branch has high employee turnover. Perhaps Ms. Kennedy is a major reason for that. I'm a CPA in two states and deal with many, many businesses big and small. I wouldn't let this woman manage a piggy bank of pennies and will surely let all my business contact know that they should go elsewhere. I'll gladly take my business and cash to a bank where they actual do their jobs and respect the customer.
i have an acc in uk and wished to transfer money from it but was told i live in a foreign country so i must travel to grimsby branch to withdraw money that is four days travel for me.Santander must be the worst bank in the world by a long way and i will be closing my acc as soon as i have contacted the banking ombudsman with a written strongly worded letter and a bill for 36 pounds for talking to them on a premium phone line or rather listening to music on a
premium line.If i treat my customers the same as the morons at santander i would finish up out of work and a boot imprint on my
Apathetic, unfriendly, terrible customer service.
Dropped by the bank this afternoon to cash a small expense check as my company doesn't process direct deposit for expenses, this is the only reason I've physically visited the bank over the past few years. I was the only person in line with three tellers behind the counter. One of them made eye contact but the three of them continued to chat about bank gossip for the next 1 to 2 minutes. I realize that doesn't sound like a long time but when there is literally a single person waiting for service and three tellers, it's completely unacceptable and disrespectful.
I was finally called up by a miserable woman named Sandra or something similar who didn't acknowledge me with a smile, a hello, nothing. I handed over my check and ID and she began to process the transaction. The only interaction she was "forced" to have with me was "do you have an account here?" and she completed her work. She then handed me my cash and turned back to continue to gossip, no goodbye, no thank you, no nothing.
Seriously, get out of the customer service business completely if that's how you approach your job. Unreal.
I'll be working diligently to transition to a new bank as quickly as possible. Good luck to anyone that keeps this shitter of a bank in business.