Don't let them talk you into opening an EXTRA20 checking -- you are supposed to get $20 deposited into your savings every month for having two direct deposits over $1500 and paying two bills via their online epay. Well, its been three months and even though I have done *everything* required according to their rules, so far NO $20! Not once.
I have called customer service 3 times. The first time I was told it would be corrected. Now they say I don't qualify, even though I exceeded the requirements every month.
So in reality its just a hoax to get you to sign on. I am moving my accounts to another bank. Who would trust these guys with their money?????
If there was a "minus 20" option on the ranking I would give it.
I absolutely hated having to step foot in the building. Every time I had a simple deposit or withdraw, the teller would insist on telling me all about their new offers and forcing me to take handouts on programs I specifically said I was not interested in. I would drive out of my way to other branches or complete my transactions at the ATM so I would not be harassed.
Just when I thought things couldn't get any worse, I got married and had to change my name. Against my better judgement, I went in to the location not once, not twice, but three times over 3 months to have them correctly change my name. I was told by multiple different tellers and their supervisors that "you don't need the right name on your checks or bank card" and "if you want it done, then close your account and open another one with your husband (so you can participate in our new refer a friend promotion)". After telling me the third time that they still can't find a copy of my marriage license (they scanned it into their system twice as well as keeping at least 2 hard copies), I gave up. The kicker being, the staff went to the back and came out with a big stack of manilla folders full of random papers of many different customers , rooting through these folders right in front of me.
I had nearly my whole life attached to those accounts with multiple direct deposit and automatic bill payments. Needless to say, I've closed all my accounts and gone through the hassle of rerouting everything. Life is so much better. I still can't drive past the place without getting a sick feeling in my stomach.
I asked the bank to close my accounts they left it open paid customers i asked them not to pay then charged me fees overdraft fees. I paid the initial charges then asked that the account be closed again, again they did not close the account and continue to charge monthly fees. On two custodian accounts they claim they cannot close because it earns interest after I asked that they close the accounts. The charged off the accounts claiming that I owe them when in fact the amount on the account were all bank fees they added after I requested that the account be closed. I went into a branch to close the account and was told I had to go into the branch I opened the account in which was an hour and a half from where I now live. impossible. Worse banking experience ever.
My daughter opened a student account in this bank about 6 months ago. At the time she opened it she asked to have her small savings account cover her overdrafts. The understanding was that once the savings account was empty any attempts to use the debit card would be rejected.
About two weeks ago she lost track of her bank balance and charged 11 separate cups of coffee at Dunkin Donuts over the same period of time. Santander charged her $35 overdraft for each $3 cup of coffee. That's $385.
My daughter was telling some friends at college about this and they told her that Santander is notorious for their fees and lack of heart.
We stopped by the bank this morning and talked to an assistant manager about the problem. He said he would talk to the manager when he came in later today and they would call us, which they did.
The bottom line is that they had no intention at all of reversing even one of the charges. The manager, a guy named Joel, said he would talk to the regional manager but these requests usually get rejected. I responded that maybe this is why they have a rating of D+ on this webpage.
I thought that possibly the problem was that this bank is top down driven and they don't allow their bank managers to give up money even in matters of customer satisfaction. But in thinking about it, it seems like this guy Joel has no interest in these things.
Anyway...we are waiting to hear if the regional manager will grant some relief. In light of the fact that I told them they weren't getting any of these charges from us, anyway, they really have nothing to lose by doing the right thing.
If they do the right thing, I will make a point of saying so in on this web page. But I am not optimistic.
In the meantime...there are lots of banks out there...many that are not owned by foreigners. This gang certainly doesn't give us any reason to bank at Santander.
This bank is horrible. Money hungry thieves. They have killed us before with ridiculous charges even though we have "overdraft" protection, they have split our heads with six unavailable funds fees, not insufficient funds. We had over 1700$ in the bank. When I called them they were condescending, rude, and told I was out of luck. Idiots.