I've been looking for a banking tool like this for ages, and I can't express how happy I am with the free structure (free) and transparency into how that works (the float as compared to Mint's ad supported model).
The iOS app is amazing, everything has been great so far. Had a few questions and called customer support today and spoke to Ryan in Portland and he was able to both help me with my questions and explain the whys and hows behind what is currently available and what is coming down the pipe. Never in my life have I had an API conversation with a financial services representative. I'm very impressed - no complaints here.
Their concept is really good; but after an infrastructure upgrade, they cannot do simple banking. Last week through the weekend, my safe to spend fluctuated daily from $15 to $400. There was a recurring payment that i was going to send on the 15th of oct, but i could not get rid of it, so the safe to spend still remains below by that amount. Fortunately the debit card is tied to available funds rather than the safe to spend.
I sent two bill payments. While both got to their destinations, one still does not show up in my transaction list. Then i did a transaction calculation over the weekend and found that i had over $500 missing. I started with my direct deposit and ran the transactions. I was over $500 short. It wasn't in my available balance, nor in my transactions. I called monday morning. The representative said that the tech team would look at it and get back to me this morning. When that did not happen, i called this morning.
The representative said that the tech team would get back to me this evening. I also asked to speak to a manager. She said that there was no manager available, but one would call me this evening. That did not happen. I called them this evening. The representative said everything looked fine in my account and that the tech team needed more info. I went through the exercise with her on the phone by doing simple math. Still had the shortfall.
Then she did the exercise and said she would get this to the tech team first thing in the morning, since they had left for the day. Now i should feel a little more urgency when money can't be accounted for.
I've been using simple since they first started, it used to be so fantastic. Their mobile platform is light years ahead of everyone else. But after their upgrade in august they have been having some serious issues. My current bank statement is over $150 off right now, they are several days behind on transactions and my statement for august is still unavailable (it's september 21st! ).
If i wasn't tracking my money dollar for dollar i'm sure i'd be in a huge hole and get declined everywhere. I'm moving my money elsewhere this is just unacceptable it's been almost a month since their "upgrade" it's a bank their fundamental business is to track how much i spend, and they can't even do that right now.