Overall Rating

MyBankTracker Grade

A
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Able Banking
Add
Bank Reviews
Discover Bank
Add
Compare Banks

Simple Customer Review

Post a review
teh_chase's Profile Image

5 out of 5 marks

Reviewed by teh_chase

Feb 23rd 2013

Love the product, Love the Service more

I've been looking for a banking tool like this for ages, and I can't express how happy I am with the free structure (free) and transparency into how that works (the float as compared to Mint's ad supported model).

The iOS app is amazing, everything has been great so far. Had a few questions and called customer support today and spoke to Ryan in Portland and he was able to both help me with my questions and explain the whys and hows behind what is currently available and what is coming down the pipe. Never in my life have I had an API conversation with a financial services representative. I'm very impressed - no complaints here.

Is this review helpful? ▲ Yes 4 ▼ No 0

Other Simple Reviews

axewell's Profile Image

Reviewed by axewell

Sep 21st 2014

1 out of 5 marks

Used To Be So Great

I've been using simple since they first started, it used to be so fantastic. Their mobile platform is light years ahead of everyone else. But after their upgrade in august they have been having some serious issues. My current bank statement is over $150 off right now, they are several days behind on transactions and my statement for august is still unavailable (it's september 21st! ).

If i wasn't tracking my money dollar for dollar i'm sure i'd be in a huge hole and get declined everywhere. I'm moving my money elsewhere this is just unacceptable it's been almost a month since their "upgrade" it's a bank their fundamental business is to track how much i spend, and they can't even do that right now.

Is this review helpful? ▲ Yes 1 ▼ No 0

Whodinka's Profile Image

Reviewed by Whodinka

Sep 20th 2014

3 out of 5 marks

Experiencing Not So Simple Issues

I enjoy Simple banking. I love the tools that they have to assist you in seeing where your money is going and the budgeting tools are great for setting up spending goals. I enjoy using their mobile app to track my spending, write memos on transactions, and contact customer support with questions.

With all that being said, Simple has been experiencing some technical difficulties since their systems upgrade in August. Some problems that I've currently experiences are:

Delay in transactions posting to my account

Bill payments being canceled

Refunds from returns not posting to my account

Issues with account displaying accurate balance

I have contacted customer support with these issues and they have assisted, but they are currently swamped with issues so they typically take a few days to get back to me. Though the customer service team is excellent when it comes to resolving the issues, it seems that there is some new issue every day. They upgraded their systems in early August (2014) and we are getting into the end of September. I'm trying to be patient and let them work out the kinks and glitches in their systems so that I can experience the awesome banking that I experienced when I first signed up.

When I have to commit to tracking every issue that my account is experiencing and pointing it out to them, banking with Simple has become quite tedious within these past two months. I'm experiencing issues that I just did not have when I was banking with my bigger bank. I'm going to try to stick with them a little longer but if these glitches and issues keep persisting, I'm going back to my old bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews