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Simple Customer Review

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cruffenach's Profile Image

5 out of 5 marks

Reviewed by cruffenach

Feb 12th 2013

Next Generation Banking

Simple has 3 specific offerings that make it the best consumer banking solution in the US.

1. Simple's financial incentives are in line with their customers. Simple makes money on interest and interchange. No fee revenue. While not the "sexiest" detail, this makes them fundamentally different from every other retail banking experience.

2. Simple is a technology company. Their web and mobile offerings are in a different class then any other bank. Design and UX are huge priorities.

3. Customer service. Contact Simple. Seriously, do it. (888) 248-0632 or @simplify on Twitter. Real people who really care. I know it's hard to believe, but try it for yourself.

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Simple Reviews

dannyle's Profile Image

Reviewed by dannyle

Aug 16th 2014

1 out of 5 marks

Simple Banking....still having residual issues after outage

Understaffed, therefore all communication after outage MUST be done via web/msg. Cannot call and talk to a rep

Long response time once a rep has been assigned to you via web/msg

Spoke to rep about duplicate transactions on my account. Rep informed me that its possibly a fraud issue and locked down my card, hence I have no access to my money. Weird, since the company has been publicly stating this known issue for their customers.

Hold is placed on card EVERY time I purchase gas. I have to wait a couple of hours until hold is cleared in order to use my debit card.

Is this review helpful? ▲ Yes 1 ▼ No 0

pissedoff1's Profile Image

Reviewed by pissedoff1

Nov 4th 2013

1 out of 5 marks

Not a Simple process

Well, that was disappointing. After I signed up, gave them my social, bank info to deposit, and birthday, they emailed me a letter saying my application was denied. What a way to get all my information. What a scam!

Is this review helpful? ▲ Yes 5 ▼ No 3

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