MyBankTracker rated Simple based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Simple has 3 specific offerings that make it the best consumer banking solution in the US.
1. Simple's financial incentives are in line with their customers. Simple makes money on interest and interchange. No fee revenue. While not the "sexiest" detail, this makes them fundamentally different from every other retail banking experience.
2. Simple is a technology company. Their web and mobile offerings are in a different class then any other bank. Design and UX are huge priorities.
3. Customer service. Contact Simple. Seriously, do it. (888) 248-0632 or @simplify on Twitter. Real people who really care. I know it's hard to believe, but try it for yourself.
I've run the gamut of issues you can present to a bank, as freelancer with irregular income - I am the worst. What sets Simple a part from other banks, even comparable internet banks, is that they are proactive and communicate with you! I got a message today about my name being misspelled by a check issuer, and ended up having a very friendly chat where a cat picture was exchanged. I am so charmed that I am leaving a review wherever I can. They absolutely deliver on their promise: it's simple. Simple in the good way. Operated by human beings - good human beings. I am chucking my interest bearing Charles Schwab account, which has better perks, because I've never actually felt a genuine connection to a service provider the way I feel for Simple.
Simple feels like your personal banker in your pocket. Support staff are always ready to help you. There is no getting transferred 4 times to somebody in india that can barely speak english.