I opened an account by sovereign bank and I told them to make that I shouldn't be able to be over drafted and it didn't happen and I was overdrafted and I spoke to a few representatives and they gave me disgusting service they didn't help me they just hung up the phone on me I recommend everybody to close their accounts by sovereign they will steel ur money

The Whitehall PA branch is only equipped to handle personal transactions. I have business loans with them (in good standing). When I had a question about a balance on the loan, no one in the bank could access that information for me. There have been other situations like that in different branches, as well.

So, my questions have to go to an 800 number with the bank where I deal with people who sound tired and have no customer service skills, except to call me "mam" when I start to get agitated.

I faxed a form they needed yesterday and this morning I was told they didn't receive it although I sent it to the attention of the rep I was dealing with.

I can't wait to pay off our loans so I don't have to deal with this bank again.

and no one seems to be helping me !!! chase is much better!!

I deposited a check for 800.00 it took 4 days to clear,,after the 4 days the bank only gave me 400.00, I had to wait for the rest of it,,I deposited 1,150.00 in cash,,there. Was no access to it for 2 days,,their online banking is only for dinosaurs, they are not user friendly ,they never have any answers,,avoid this bank at all costs..I am changing banks

Have a mortgage with this bank and around last May 2012, the entire bank did a software upgrade. Well, it screwed up all the payments for thousands of customers and it's still broken. Month after month, they screw up the mortgage payments, sometimes they take out more, sometimes they deduct less, sometimes they take nothing at all. I have over 30 + logged calls and nothing has changed. Simple math and they still can't get it right. Now we have to go back and figure interest and what they owe me on months of payments that they incorrectly

applied. It's like pulling teeth getting them to make the corrections. I can guarantee you if I owed the bank money on a missed payment or error on my part, they would be on it with interest, fees, deductions etc... This is not a good bank to do business with. If I could transfer my mortgage and run, I would. Having to keep going back and spend an hour on the phone each time to correct simple math errors on the banks end for over a year is completely unacceptable!!