They could not even set the account up properly. I tried to do it on-line and after the account was supposedly set up the site ran into a glitch which (excessively) long story short meant I had to go to a local agent to get them to verify my identity so I could be asked to provide security question answers in public (the agents office with customers listening). Initially they also wanted me to speak my full SSN but I was able to convince them how insecure that was and got by with last 4 digits and address verification. Needless to say if they can not even set up a simple checking account correctly from the beginning, I am most certainly not going to trust them with my money, so I had them cancel the account immediately. This encounter has totally turned me off State Farm and I will not recommend them to anyone.
Back in 2007 I secured financing through State Farm Bank which my insurance agent recommended. After several times talking to state farm bank i told them that I wanted the due date of the loan for the last part of the month. When I received the paperwork they had the payment being due on the 13th of each month. after several phone calls to their customer service they told me that i had a 10 day grace period. With that being said, I made my payments every month on the 22 or 23rd through their automated system which they charged me additional 10.00 fee for using that system. Come to find out that if i Made the payment on the 23rd it was late. It was a 78.00 late fee. I made 18 payment on the 23rd. Their customer service was very rude, argumentative and just down right nasty. They will not release my title until i make additional 1400 payment. I am pulling all my insurances car, home and life and going elsewhere to be treated like a human being.
My account has been locked two months in a row due to unusual spending pattern while traveling.
Now customer service tells me that a phone call prior to spending as I travel could still result in a lock out.
I am going to check with a bank official for clarification before I take every dollar out and discontinue my two direct deposits.