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State Farm Bank Customer Review

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Tim K's Profile Image

5 out of 5 marks

Reviewed by Tim K

Jan 14th 2011

Other State Farm Bank Reviews

10paces's Profile Image

Reviewed by 10paces

May 20th 2014

1 out of 5 marks

Don't buy or give State Farm gift cards

I was given a $50 State Farm gift card as a a gift. Wonderful. I was saving it for an emergency. I finally decided to use it and needed to call in to activate the card. No big deal. The automated system tells me my gift card has declined in value to only $7.50. What! I called and explained to them that I wasn't aware that the card declines in value $2.50/mo if not used within the first 12 mos. There is a conveniently placed activation sticker covering the "fine print" on the back of the card detailing the charges. I spoke to a rep who did nothing, his supervisor declined to reinstate any monthly maintenance fees and a SF review board also denied my request to even get a month or 2 of the fees put back on the card. Had I known the card would lose value, I would have used it right away. I feel the placement of the sticker covering the charges is placed there on purpose so you aren't aware of the fees. I was extremely disappointed that after being a SF policyholder for 30 years, that they wouldn't reinstate a month or 2 of fees. I am in the process of moving all my policies to another ins agency.

I checked other gift cards like Buffalo Wild Wings, Flat Top Grill and TGI Fridays and none of those cards lose value.

Be careful. Know the terms and know State Farm doesn't care!

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sarahs's Profile Image

Reviewed by sarahs

May 5th 2014

4 out of 5 marks

Good service. No ATM charges. User friendly online banking.

Very user friendly. No physical bank to go to, but never a problem. Phone app makes it very easy to deposit checks. Reimburse ATM fees at the end of the month. Very friendly and helpful customer service reps when I call in. Very quick and easy to do money transfers to other accounts.

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