I have been mroe than satisfied with my banking experience with State Farm Bank. Their online and mobile capabilities are innovative and make banking simple for me which is what I need. I get unlimited ATM reimbursements which is awesome, whereas my friends will go out of their way to find their bank's ATM to avoid ATM fees. Oh, and I don't have to keep a minimum balance either! State Farm Bank's free checking accounts truly are hassle-free, fee-free, and gimmick-free! Can you tell I love State Farm Bank?
Back in 2007 I secured financing through State Farm Bank which my insurance agent recommended. After several times talking to state farm bank i told them that I wanted the due date of the loan for the last part of the month. When I received the paperwork they had the payment being due on the 13th of each month. after several phone calls to their customer service they told me that i had a 10 day grace period. With that being said, I made my payments every month on the 22 or 23rd through their automated system which they charged me additional 10.00 fee for using that system. Come to find out that if i Made the payment on the 23rd it was late. It was a 78.00 late fee. I made 18 payment on the 23rd. Their customer service was very rude, argumentative and just down right nasty. They will not release my title until i make additional 1400 payment. I am pulling all my insurances car, home and life and going elsewhere to be treated like a human being.
My account has been locked two months in a row due to unusual spending pattern while traveling.
Now customer service tells me that a phone call prior to spending as I travel could still result in a lock out.
I am going to check with a bank official for clarification before I take every dollar out and discontinue my two direct deposits.