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I mailed my deposits 25 miles to the Lawrence, KS branch. This has worked well for six years until Oct. 2009, when three deposits in October and November failed to be received in the one day normal delivery time. Delivery time took 10 to 21 days. I called the bank and the customer service manager told me they keep all mail in deposit envelopes for 90 days. She mailed me the three envelopes that showed the post office mailed date and the bank's stamped receipt date. I had expressed my concern that I would have to close my account if I continued to have mailing problems. The CSM did everything I would have hoped for to keep my account. After providing a copy of the envelopes to the post officer supervisor, he said he would call me with a response. This was two weeks ago. The severe thermal temperature decline indicates as to when I'll ever receive a response from the post office.
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