I mailed my deposits 25 miles to the Lawrence, KS branch. This has worked well for six years until Oct. 2009, when three deposits in October and November failed to be received in the one day normal delivery time. Delivery time took 10 to 21 days. I called the bank and the customer service manager told me they keep all mail in deposit envelopes for 90 days. She mailed me the three envelopes that showed the post office mailed date and the bank's stamped receipt date. I had expressed my concern that I would have to close my account if I continued to have mailing problems. The CSM did everything I would have hoped for to keep my account. After providing a copy of the envelopes to the post officer supervisor, he said he would call me with a response. This was two weeks ago. The severe thermal temperature decline indicates as to when I'll ever receive a response from the post office.
Until this weekend we were happy with our Sunflower Bank experience. We have a Checking, Savings and auto loan with our local branch.
However, this past weekend we went out of town and our card was declined due to my trying to use it out of town and for amounts which exceed my "normal" spending amounts. The card was flagged for fraudulent use. I was embarrassed and left with no options as the bank does not have any customer service representatives available in the evenings or on Sundays! Really? It's 2013 and people do shop on Sunday.
Kudos to them for protecting my account from ME! I do understand that being able to bank local is a good thing but not having the ability to solve these types of issues "after hours" IS a huge issue.
Transfer money in twice and days later didn't receive. Spoke to second bank were transfer was done and say it should be overnight transfer and available next day is long as done by deadline 1st day which both times were. Bank says "must have got delayed for unknown reason" which of course each time is a $34.97 withdrawal charge to your account. Intentional con to take your money. Use at your own risk. Would not recommend this bank.
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