B+ MyBankTracker Rating

Suntrust Bank

About Suntrust Bank

SunTrust Banks, Inc., with total assets of $189.3 billion on December 31, 2008, is one of the nation’s largest and strongest financial holding companies. Through its banking subsidiaries, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, investment management, equipment leasing, and capital market services.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Suntrust Bank Bank Customer Reviews

  • K
    Reviewed By Krobinson450 Jan 7, 2014

    Rip Off

    I was charged a fee of $36.00 for not having enough money in my account to cover and item that hit my account, I did not have the money to put in my account until I got paid, the account was overdrawn for about 6 days. On the day of my direct deposit SunTrust hit me with another $36.00 fee for the same item. When I called them about it, they said it's an extended overdraft fee. I work had everyday trying to make it, I can understand being charged an overdraft fee one time for not having the funds but to hit me a second time is just WRONG. That was my gas money for the week. Suntrust has lost me as a customer and I will warn all my friends and family members about SunTrust practices. Don't bank with SunTrust.

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  • NL
    Reviewed By nate l. Oct 12, 2012

    New Fees Every Day

    For the 2nd time in the last couple months, I've been charged fees that are new to the account. Did they tell me about them changing? Sure, but they were hidden on the statement. No forgiveness either - dirty tricks. They've charged me a hidden fee for the last time - closing all my accounts. Good riddance!

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  • C
    Reviewed By chrystle00 Jul 29, 2015

    Terrible

    Where to start? First my bank account was compromised and I opened a new one. I came back the next day to sign the paperwork and it wasn't ready (blamed it on someone who wasn't in office). I was told everything was done, checks were ordered, I just needed to come in again to sign. I came in the next day and took care of it but after 2 weeks, no checks. I came back in and they told me no checks had been ordered and the lady I spoke with "doesn't work here anymore". I inquired about the 1st account that was "pending closed" and was told that the account had to be transaction free for 30 days. The account stayed open and a quarterly direct deposit hit the account on day 37 (should have been closed on day 30) causing a maintenance fee. I can get no answer on why the account didn't automatically close after 30 days since it was "pending closed" until 30 days of inactivity. Last month we received a check as a wedding gift. As it was fairly large, we took it inside the branch to withdrawal cash against it in case there was a hold on the funds. When we explained the situation, we were told that there would be no hold and the $ would be available at midnight. We asked again to clarify are were again told that there would be no hold. I wake up to a $5000 hold. The check had already cleared the senders bank (they sent me a copy of the cleared check) but Suntrust would not release the $ until "we verify that the funds are available". She also told me they were short staffed and didn't have time to deal with me right now. Turns out it's now illegal to verify someone's funds as it's a breach in privacy. They can only inquire as to if an account exists. The banker lied to me repeatedly and then "couldn't remember who she talked to that verified the funds." When I again asked her for the number of the person she spoke with her response was "Do you want me to take the hold off or not?" This branch has the worst customer service I've ever encountered and I hope they're not all like this.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
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  • Domestic Wire Transfer (Outbound) N/A 0
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