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Suntrust Bank Customer Review

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PSUFSU's Profile Image

4 out of 5 marks

Reviewed by PSUFSU

Feb 22nd 2013

Been with them for 30 years, alway a good experience

I understand the negative comments, I have friends who have had "accounting challenges" over the years with their accounts with SunTrust and It is my opinion SunTrust has little patience with what I would call amateur bankers. If you keep money in your accounts they are a wonderful place to bank.

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Other Suntrust Bank Reviews

buster1452's Profile Image

Reviewed by buster1452

Sep 18th 2014

1 out of 5 marks

Suntrust ripp off

My wife got a check in the mail that was a scam. She put the money in my savings account and the check was returned we did not spend any of that money but Suntrust charged us 36.00 dollar bad check fee and a 20.00 return fee and closed my checking and savings account with my mortgage and water bill still out and did not let those bill go threw the checking account. Suntrust said that I could not go and get my remaining balance until there investigation was complete. So first I got caught in a scam and now being robbed out of almost 1000.00 dollars from Suntrust. they are nothing but crooks I'v had an account with Suntrust for 9 years so just to let everybody know they don't mind screwing regular customers.

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JanL's Profile Image

Reviewed by JanL

Sep 18th 2014

1 out of 5 marks

Service going downhill

We've had accounts and a mortgage with this bank for quite some time. Over the years, I've noticed the quality of service going downhill. I often avoid transactions with a teller because I'll get a sales pitch for a financial product or service. However, SunTrust has made it more difficult to avoid tellers due to an online banking service that is not always available and a mobile app that only works intermittently and only accepts certain kinds of checks.

I do not recommend this bank.

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