I understand the negative comments, I have friends who have had "accounting challenges" over the years with their accounts with SunTrust and It is my opinion SunTrust has little patience with what I would call amateur bankers. If you keep money in your accounts they are a wonderful place to bank.
Well, first of all I have no clue is someone really reads what people complain here, because I didnt when I decided to open account with them. I recently moved to Charlotte and they my bank dosnt have branch here so end up opening account with suntrust Bank, at the beginning for few months it was OKAY. after few months I guess they figure out when the money is coming and going, so my nightmare starts and there happy face. I get paid every 2 weeks and right before My paycheck hit the account they start charging overdraft fee, which makes the account negative and then another overdraft fee cos of negative. But until over draft fee account was not negative. may be not million dollars but at least 10 dollar is always there. I go to bank, explain them simple math and then I get my money back. One time after overdraft fee account is still not negative. After 3 to 4 times in a row i got tired and today I will close my account, so thought to share with hard working American people who doesnt keep millions dollar in bank then, please pay attention to your statement if you have suntrust bank, as they dont have anything to trust. thats all I am saying.
First time I banked there, about 5 years ago, the MOD seemed to think that it was/is ok for Tellers to conduct personal business at the Teller booths , instead of helping customers. That is NOTHING compared to this time. I had a SUntrust Check to deposit at my bank, and after a week of holding it, it was returned by my bank because SUN"trust", would not honor the check. The account had FAR more than enough funds to cover the transaction, it turns out, once again, incompetent Clerk (blame actually should be on the HR Department/Manager/VP that hire these incompetents) recorded the account of the SunTrust Customer/Issuer with her Last name as her Middle name, and her Maiden name as her last name! Why? When they have the license, and the elementary decutive reason to figure out that it was clerical error all along? Explanation given was , "in Latin America the Woman"s maiden name goes last" , apparently the SUntTrust Bank does not explain to the Cleark/Teller that they are NOT in Latin America, but rather they are in USA, where their Drivers License will also show , as the Maiden Mother Name NOT last, rather the Father name Last. They could NOT figure out this problem at SunTrust "Security" for 1 week, and have taken another 2 weeks to "Research the problem" meaning they still have not refunded me the money for the returned fees/penalties that I have submitted to 3 employees , and one Administrative Assistant! During this time I have lost days of work, sleep, suffered ulcers, migraines, and interest on payments to other banks, Penalties for returned checks from 3 other banks, the anguish of shame/humiliation, and fear of being reported as Delinquent to the Credit Bureaus and Police for bouncing checks.....and yet, after all info has been submitted for 2 weeks... still no refunds! Curious thing is that banks will send letters out to those that bounce checks that say that they have 1O days to pay the fines and funds or face criminal charges and face telechex consequence