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Suntrust Bank Customer Review

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denlions's Profile Image

1 out of 5 marks

Reviewed by denlions

May 31st 2012

Beware Of The New ATMs At Sun Trust Bank. Should Be Sun No Trust.

I went to place a cash deposit on memorial day, 05/28/2012, having my deposit slip filled out and in the envelope for atm deposit's, since the branch was closed due to the holiday. Upon pulling up to the ATM @ bradley park drive in columbus, ga. I noticed that they had installed a new atm that requires no deposit slips or envelopes,like bank of america has had for several years, so i thought cool, sun trust has finally decided to get up to date, so i removed my deposit from the envelope and proceeded to make my cash deposit.

The atm rejected 3 $5 bills, after trying to re-insert them 2 times the deposit door closed and said on the screen thank you for banking with us. No receipt given, nothing, the atm just kept making noises like it was still processing, then after some time it went back to the start screen, so i tried to do a new deposit of the 3 $5 bills that were rejected, which the atm stated that deposits could not be processed at this time. So i left thinking that i will call the next morning and they will be able to check the atm and find my deposit.

I called and talked to jason who said that the atm is not owned by sun trust, it is owned by brinks and is only serviced once per week and he does not know on what day, but he said that the atm was working fine when he checked it earlier that morning.. So, he stated that he would have to get with the branch manager and call me back. That was @ 9:20am, i had not heard back by 2pm, so i called jason again and he stated that i would have to come in and sign a dispute form and it would have to be faxed in and an investigation done and could take up to a week but it usually only took a couple of days.

So i drove to the branch & signed the form & received a copy with a 1 800 # to call for further info. After 2 days i called and was told it was under investigation & it could take up to 10 days!!! So i guess my deposit is still sitting in the atm, waiting for brinks to come!!! Yeah, right, you can not tell me that they do not know what is i

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Other Suntrust Bank Reviews

twhite24cflrrcom's Profile Image

Reviewed by twhite24cflrrcom

Aug 15th 2011

2 out of 5 marks

Banking since 1989 at SunTrust,I received a letter today stating they are closing my Deposit Accounts,Debit and Credit Card.

I opened a SunTrust Account upon moving to Florida in March of 1989. Since that time, I have a Checking, Debit , Credit Card and when competitive I have had Investment Acounts like Mutual Funds, C.D.s and Money Market Savings.

I have never bounced a check, overdrawn a checking account, have always paid Credit Card balances in full every month yet they choose to close my accounts after 22-years.

I have recently started to receive Social Security having reached age 66 in October.

Suntrust, over the years has had some great people employed but they seem to move on frequently leaving behind those who are less than professsional, poorly trained, and generally not very knowledgeable. It seems that the less an employee knows about her/his job the longer she/he stays employed up to and including the Branch and Area Managers.

Complain, especially if you are a Senior, and SunTrust cancels doing business with you.

All you Senior Citizens out there currently banking at Suntrust may have your accounts closed for no other reason than your age.

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Golf19's Profile Image

Reviewed by Golf19

Jan 21st 2015

1 out of 5 marks

Poor Customer Service!

New employees each month! Mistakes constantly with a stream of

rookies who don't know which way is up. A former suntrust officer told me

they pay their employees below what other banks pay, and keep reducing

their benefits, so no one stays with this poor excuse for a bank. Their branches

are in shabby condition, and usually deserted! Score is minus 10000000000.

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