MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I went to place a cash deposit on memorial day, 05/28/2012, having my deposit slip filled out and in the envelope for atm deposit's, since the branch was closed due to the holiday. Upon pulling up to the ATM @ bradley park drive in columbus, ga. I noticed that they had installed a new atm that requires no deposit slips or envelopes,like bank of america has had for several years, so i thought cool, sun trust has finally decided to get up to date, so i removed my deposit from the envelope and proceeded to make my cash deposit.
The atm rejected 3 $5 bills, after trying to re-insert them 2 times the deposit door closed and said on the screen thank you for banking with us. No receipt given, nothing, the atm just kept making noises like it was still processing, then after some time it went back to the start screen, so i tried to do a new deposit of the 3 $5 bills that were rejected, which the atm stated that deposits could not be processed at this time. So i left thinking that i will call the next morning and they will be able to check the atm and find my deposit.
I called and talked to jason who said that the atm is not owned by sun trust, it is owned by brinks and is only serviced once per week and he does not know on what day, but he said that the atm was working fine when he checked it earlier that morning.. So, he stated that he would have to get with the branch manager and call me back. That was @ 9:20am, i had not heard back by 2pm, so i called jason again and he stated that i would have to come in and sign a dispute form and it would have to be faxed in and an investigation done and could take up to a week but it usually only took a couple of days.
So i drove to the branch & signed the form & received a copy with a 1 800 # to call for further info. After 2 days i called and was told it was under investigation & it could take up to 10 days!!! So i guess my deposit is still sitting in the atm, waiting for brinks to come!!! Yeah, right, you can not tell me that they do not know what is i
Suntrust blocked my rent payment over google wallet. They have done this before and I had them put a comment in my account not to do it. But they do it anyway. I have used google wallet to pay monthly and have since September. Google wallet is great. It works, it's free, it's immediate. Which is why Suntrust doesn't like it and blocks it. So they block my entire card (which makes it hard to buy groceries) without notifying me (they haven't changed the number on my account even though I have done it online and on the phone with them several times.) When I ask to speak to a manager online they first say there isn't one and then claim he's busy but will call me back (which of course hasn't happened.) I think it's time to change banks for one that doesn't play games with my account.
Been doing business with this particular branch for decades and have seen countless management changes, sadly more so in the last couple of years, and it seems like the talent level gets worse each time. The young lady currently in charge might have just set a brand new low in professionalism and leadership. I am accustomed to knowing the managers of this branch on a personal level and the few times I went there, the door was closed and the cell phone out. This has happened on at least two occasions. Most recently, I needed management assistance with some check payments and I contacted the branch but other members of her staff answered and she never bothered to call back. What is going on?? I could try justifying her behavior but that isn't really my job and, if she can't do hers, maybe she shouldn't be in charge of a banking office that in my opinion has practically unrivaled heritage in McLean. I am beyond disappointed at this stage and it would be real easy to take my business elsewhere but I have family and friends who still bank with Suntrust and deserve a much better point of contact. Change her please!