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MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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denlions's Profile Image

1 out of 5 marks

Reviewed by denlions

May 31st 2012

Beware Of The New ATMs At Sun Trust Bank. Should Be Sun No Trust.

I went to place a cash deposit on memorial day, 05/28/2012, having my deposit slip filled out and in the envelope for atm deposit's, since the branch was closed due to the holiday. Upon pulling up to the ATM @ bradley park drive in columbus, ga. I noticed that they had installed a new atm that requires no deposit slips or envelopes,like bank of america has had for several years, so i thought cool, sun trust has finally decided to get up to date, so i removed my deposit from the envelope and proceeded to make my cash deposit.

The atm rejected 3 $5 bills, after trying to re-insert them 2 times the deposit door closed and said on the screen thank you for banking with us. No receipt given, nothing, the atm just kept making noises like it was still processing, then after some time it went back to the start screen, so i tried to do a new deposit of the 3 $5 bills that were rejected, which the atm stated that deposits could not be processed at this time. So i left thinking that i will call the next morning and they will be able to check the atm and find my deposit.

I called and talked to jason who said that the atm is not owned by sun trust, it is owned by brinks and is only serviced once per week and he does not know on what day, but he said that the atm was working fine when he checked it earlier that morning.. So, he stated that he would have to get with the branch manager and call me back. That was @ 9:20am, i had not heard back by 2pm, so i called jason again and he stated that i would have to come in and sign a dispute form and it would have to be faxed in and an investigation done and could take up to a week but it usually only took a couple of days.

So i drove to the branch & signed the form & received a copy with a 1 800 # to call for further info. After 2 days i called and was told it was under investigation & it could take up to 10 days!!! So i guess my deposit is still sitting in the atm, waiting for brinks to come!!! Yeah, right, you can not tell me that they do not know what is i

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Other Suntrust Bank Reviews

Customer4951's Profile Image

Reviewed by Customer4951

Apr 11th 2015

2 out of 5 marks

Rude tellers and understaffed

While this branch is convenient the tellers are slow and rude. On a busy afternoon at 4:30 this week, only one teller was working both the inside and drive through simultaneously. A second teller sat with her window closed doing God knows what. Shouldn't a line of customers inside and out compel the second teller to open her window to serve customers? When you walk in they seem annoyed. At 5 minutes to 5:00 the teller jumped up to go and lock the door just as a customer was entering. She said we are closed but reluctantly let him in and rudely told him she was doing him a favor! It's as if they work for the government instead of a business! I was there to wire money and the only person who can do that was hard selling a HELOC to a lady while others waited without recognition for help! I have to assume he gets a comission.

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Cristy3423's Profile Image

Reviewed by Cristy3423

Apr 10th 2015

1 out of 5 marks

Poor Service!

This is strike 2 for this branch! The first strike happened a few months ago. I went through the drive thru and deposited $500.00 in cash. The teller gave me a receipt that showed a $5.00 deposit. Thank God I checked the receipt immediately so correcting this was not a major hassle. This time, I asked the teller to please reorder checks for me and put my current address on the checks. The teller reordered the old checks with the old address where they were sent.{ 100 miles away} I have been working all afternoon to try and resolve this issue. The branch manager has been busy and has not returned my calls. It's almost 5:30 on Friday afternoon now. My account may have been compromised since someone else has my checks and now I have to wait until Monday to get this resolved!

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