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I went to place a cash deposit on memorial day, 05/28/2012, having my deposit slip filled out and in the envelope for atm deposit's, since the branch was closed due to the holiday. Upon pulling up to the ATM @ bradley park drive in columbus, ga. I noticed that they had installed a new atm that requires no deposit slips or envelopes,like bank of america has had for several years, so i thought cool, sun trust has finally decided to get up to date, so i removed my deposit from the envelope and proceeded to make my cash deposit.
The atm rejected 3 $5 bills, after trying to re-insert them 2 times the deposit door closed and said on the screen thank you for banking with us. No receipt given, nothing, the atm just kept making noises like it was still processing, then after some time it went back to the start screen, so i tried to do a new deposit of the 3 $5 bills that were rejected, which the atm stated that deposits could not be processed at this time. So i left thinking that i will call the next morning and they will be able to check the atm and find my deposit.
I called and talked to jason who said that the atm is not owned by sun trust, it is owned by brinks and is only serviced once per week and he does not know on what day, but he said that the atm was working fine when he checked it earlier that morning.. So, he stated that he would have to get with the branch manager and call me back. That was @ 9:20am, i had not heard back by 2pm, so i called jason again and he stated that i would have to come in and sign a dispute form and it would have to be faxed in and an investigation done and could take up to a week but it usually only took a couple of days.
So i drove to the branch & signed the form & received a copy with a 1 800 # to call for further info. After 2 days i called and was told it was under investigation & it could take up to 10 days!!! So i guess my deposit is still sitting in the atm, waiting for brinks to come!!! Yeah, right, you can not tell me that they do not know what is i
For the 2nd time in the last couple months, I've been charged fees that are new to the account. Did they tell me about them changing? Sure, but they were hidden on the statement. No forgiveness either - dirty tricks. They've charged me a hidden fee for the last time - closing all my accounts. Good riddance!
I have been in business for 5 years and have been with Sun Trust since I started my business. I put over 100K a year through this bank, I have a high 700 score and never late, no bad marks on my credit, my business always shows a profit but yet when I tried to get a business loan to expand my company, all I was approved for was a lousy $2500 credit card, wow! My business spends $1000 a month just on fuel, how much help would this credit card really do??? I already have credit cards with higher limits, why would I want just another small credit card???
I'm considering moving to another bank, something less commercial and more local/business friendly.