Overall Rating

MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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Makkie's Profile Image

1 out of 5 marks

Reviewed by Makkie

Jun 16th 2012

By Far The Most Incompetent

Took a morning off to send a wire. Signed all the paperwork. Went home with all the receipts. One week later, notified that wire never received. Called suntrust. Transferred to the wire department. They said they had no record of the wire from the branch. Went back to the branch. They said it was the centralized wire department's fault. Vp at branch promised to follow up and call back quickly. Never heard from her again. However, the funds were finally wired. Incompetent in every department. Will be changing banks.

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Other Suntrust Bank Reviews

donaldb's Profile Image

Reviewed by donaldb

Apr 25th 2015

1 out of 5 marks

In desperate need of a new branch manager

Been doing business with this particular branch for decades and have seen countless management changes, sadly more so in the last couple of years, and it seems like the talent level gets worse each time. The young lady currently in charge might have just set a brand new low in professionalism and leadership. I am accustomed to knowing the managers of this branch on a personal level and the few times I went there, the door was closed and the cell phone out. This has happened on at least two occasions. Most recently, I needed management assistance with some check payments and I contacted the branch but other members of her staff answered and she never bothered to call back. What is going on?? I could try justifying her behavior but that isn't really my job and, if she can't do hers, maybe she shouldn't be in charge of a banking office that in my opinion has practically unrivaled heritage in McLean. I am beyond disappointed at this stage and it would be real easy to take my business elsewhere but I have family and friends who still bank with Suntrust and deserve a much better point of contact. Change her please!

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eve s's Profile Image

Reviewed by eve s

May 12th 2010

3 out of 5 marks

I've had issues

This bank does not take responsibility for their employees mistakes and refuses to correct the errors. They like to pass the blame to other banks as they do not have the courage to recognize what they did. Customer service is bad. Some clerks get upset because you ask them questions or clarifications. The bank interest is a joke. Bank managers do not know anything and depend of their employees to perform any transaction. Because of their lack of knowlowge there are too many errors in the transactions. Be careful and double check as you will miss money.

Is this review helpful? ▲ Yes 2 ▼ No 1

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