Took a morning off to send a wire. Signed all the paperwork. Went home with all the receipts. One week later, notified that wire never received. Called suntrust. Transferred to the wire department. They said they had no record of the wire from the branch. Went back to the branch. They said it was the centralized wire department's fault. Vp at branch promised to follow up and call back quickly. Never heard from her again. However, the funds were finally wired. Incompetent in every department. Will be changing banks.
I opened a SunTrust Account upon moving to Florida in March of 1989. Since that time, I have a Checking, Debit , Credit Card and when competitive I have had Investment Acounts like Mutual Funds, C.D.s and Money Market Savings.
I have never bounced a check, overdrawn a checking account, have always paid Credit Card balances in full every month yet they choose to close my accounts after 22-years.
I have recently started to receive Social Security having reached age 66 in October.
Suntrust, over the years has had some great people employed but they seem to move on frequently leaving behind those who are less than professsional, poorly trained, and generally not very knowledgeable. It seems that the less an employee knows about her/his job the longer she/he stays employed up to and including the Branch and Area Managers.
Complain, especially if you are a Senior, and SunTrust cancels doing business with you.
All you Senior Citizens out there currently banking at Suntrust may have your accounts closed for no other reason than your age.
New employees each month! Mistakes constantly with a stream of
rookies who don't know which way is up. A former suntrust officer told me
they pay their employees below what other banks pay, and keep reducing
their benefits, so no one stays with this poor excuse for a bank. Their branches
are in shabby condition, and usually deserted! Score is minus 10000000000.