Took a morning off to send a wire. Signed all the paperwork. Went home with all the receipts. One week later, notified that wire never received. Called suntrust. Transferred to the wire department. They said they had no record of the wire from the branch. Went back to the branch. They said it was the centralized wire department's fault. Vp at branch promised to follow up and call back quickly. Never heard from her again. However, the funds were finally wired. Incompetent in every department. Will be changing banks.
We have had an account with this bank for less than 3 months and will be closing our account. They are continually telling us different things about policy and changes. Every time i ask a question i am told one thing and then something else happens. I am three different things and then an entirely different outcome occurs. I am so tired of not knowing what is happening with my money all the time. I am so tired of asking people questions and never getting a straight answer. I am closing my account this week and finding another! One of the tellers, emily, was so rude i refuse to go back to this location. I have never been treated with such disdain. I thought i was a customer not an inconvenience!
They are rude, inconsiderate and don't have any idea how to act to keep a customer. They should have classes showing them how to treat their customers. Marcus Lamar treated me like crap on his "high horse" just because he is on the other side of the desk. This branch should really just shut down.