Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

1,626
Branch Locations

Suntrust Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
BB&T
Add
Bank News
Regions Bank
Add
Compare Banks

Suntrust Bank Customer Review

Post a review
Makkie's Profile Image

1 out of 5 marks

Reviewed by Makkie

Jun 16th 2012

By Far The Most Incompetent

Took a morning off to send a wire. Signed all the paperwork. Went home with all the receipts. One week later, notified that wire never received. Called suntrust. Transferred to the wire department. They said they had no record of the wire from the branch. Went back to the branch. They said it was the centralized wire department's fault. Vp at branch promised to follow up and call back quickly. Never heard from her again. However, the funds were finally wired. Incompetent in every department. Will be changing banks.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Suntrust Bank Reviews

nikibrasahotmailco's Profile Image

Reviewed by nikibrasahotmailco

Oct 30th 2014

1 out of 5 marks

Worst Customer Service!

They are rude, inconsiderate and don't have any idea how to act to keep a customer. They should have classes showing them how to treat their customers. Marcus Lamar treated me like crap on his "high horse" just because he is on the other side of the desk. This branch should really just shut down.

Is this review helpful? ▲ Yes 1 ▼ No 0

opinionated's Profile Image

Reviewed by opinionated

Oct 16th 2014

5 out of 5 marks

Great Customer Service!

In an ever changing transient community, this branch is a jewel with a 'home town' atmosphere. I would highly recommend it if you are new to the area. The branch manager and her staff take a personal interest in the welfare of their customers. Take a few minutes to get to know them and they will remember you and assist you with any issues going forward.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews