Took a morning off to send a wire. Signed all the paperwork. Went home with all the receipts. One week later, notified that wire never received. Called suntrust. Transferred to the wire department. They said they had no record of the wire from the branch. Went back to the branch. They said it was the centralized wire department's fault. Vp at branch promised to follow up and call back quickly. Never heard from her again. However, the funds were finally wired. Incompetent in every department. Will be changing banks.
They are rude, inconsiderate and don't have any idea how to act to keep a customer. They should have classes showing them how to treat their customers. Marcus Lamar treated me like crap on his "high horse" just because he is on the other side of the desk. This branch should really just shut down.
I went to cash in my check from work and the first time i went to this location the man working did this for me with no problems. Two weeks later i go back and get the lady on the left side and she told me that i didn't have enough money in my account to deposit my check and that i cant deposit it anyways since the check is from a different bank. Next time i'll just go to my usual bank in powell where i've never had an issue!