Took a morning off to send a wire. Signed all the paperwork. Went home with all the receipts. One week later, notified that wire never received. Called Suntrust. Transferred to the wire department. They said they had no record of the wire from the branch. Went back to the branch. They said it was the centralized wire department's fault. VP at branch promised to follow up and call back quickly. Never heard from her again. However, the funds were finally wired. Incompetent in every department. Will be changing banks.
SunTrust posts debits high to low, a practice that increases fees into the hundred from one overdraft. Please sign my petition to show them that must update their outdated policies. All the Big Banks have changed their polices and SunTrust refuses. We need to make our voices heard!
http://www.change.org/petitions/suntrust-bank-and-barack-obama-and-u-s-house-of-representatives-and-u-s-senate-and-north-carolina-governor-and-florida-governor-and-georgia-governor-and-west-virginia-governor-review-the-overdraft-policy-of-suntrust-bank-sue-suntrust-in-federal-court?recruiter=140868360&utm_campaign=twitter_link_action_box&utm_medium=twitter&utm_source=share_petition via @Change
I deposited my entire check via money order and this branch lied to me telling me the funds are not available. A money order with funds unavailable for 7 days is totally unheard of. I spoke with the call center telling me the branch manager makes the decision to no avail I'm lied to by the manager. I can't wait to get my money SunTrust is bogus and is not a good bank.