I am constantly get denied transactions when trying to use my debit/credit card. When I call to let them know it's me ( a big inconvenience already!) They're only open during business hours during the work week!!! Today I just had them deny a transaction which has been reoccurring monthly for the last 8 months! How stupid can their card services "security" department be? I'm switching banks today.
They are rude, inconsiderate and don't have any idea how to act to keep a customer. They should have classes showing them how to treat their customers. Marcus Lamar treated me like crap on his "high horse" just because he is on the other side of the desk. This branch should really just shut down.
In an ever changing transient community, this branch is a jewel with a 'home town' atmosphere. I would highly recommend it if you are new to the area. The branch manager and her staff take a personal interest in the welfare of their customers. Take a few minutes to get to know them and they will remember you and assist you with any issues going forward.