MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Any questions or problems are quickly handled. They always great you with " welcome to suntrust how may we help you", and even the managers come out of hiding when it gets busy to care for customers. Its like the small town bank.
Been doing business with this particular branch for decades and have seen countless management changes, sadly more so in the last couple of years, and it seems like the talent level gets worse each time. The young lady currently in charge might have just set a brand new low in professionalism and leadership. I am accustomed to knowing the managers of this branch on a personal level and the few times I went there, the door was closed and the cell phone out. This has happened on at least two occasions. Most recently, I needed management assistance with some check payments and I contacted the branch but other members of her staff answered and she never bothered to call back. What is going on?? I could try justifying her behavior but that isn't really my job and, if she can't do hers, maybe she shouldn't be in charge of a banking office that in my opinion has practically unrivaled heritage in McLean. I am beyond disappointed at this stage and it would be real easy to take my business elsewhere but I have family and friends who still bank with Suntrust and deserve a much better point of contact. Change her please!
This bank does not take responsibility for their employees mistakes and refuses to correct the errors. They like to pass the blame to other banks as they do not have the courage to recognize what they did. Customer service is bad. Some clerks get upset because you ask them questions or clarifications. The bank interest is a joke. Bank managers do not know anything and depend of their employees to perform any transaction. Because of their lack of knowlowge there are too many errors in the transactions. Be careful and double check as you will miss money.