Overall Rating

MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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bsmurp1's Profile Image

2 out of 5 marks

Reviewed by bsmurp1

Jun 12th 2012

Frustrating!

I was unfortunatley drawn to suntrust for a new mortgage on a home we were interested in buying. With a closing date in the way distant (3 mos as requested by the sellers), all was well. 1 month before closing, we had delivered all of the items that were required for the underwriters to proceed and the closing date and time had been settled as the date recommended by suntrust. Based on their information, we gave our notice to our apartment rental and scheduled movers. Unfortunately for us, the closing date came and went. We had to leave our apartment as they had rented out to someone else. We had no place to keep our furniture and had no place to stay. We are almost a week into this and there is still no news from them. We are continuing to pay for a hotel and storage fees. Excuses of overbooked underwriters is no longer acceptable to me. Managers won't return a call and are apparently fine with everyone else receiving my wrath. "dream house and good rates are too good to be true" should be their new motto.

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Other Suntrust Bank Reviews

lientr's Profile Image

Reviewed by lientr

Jun 28th 2015

1 out of 5 marks

Mrs Thilien

I have been customer in years but when I deposit a third party check some staffs let me deposit but only 1 of the staff said that I need to bring a person with me when I need to deposit a third party check. Which is very inconvenient and very disppointed.

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BarrettJG's Profile Image

Reviewed by BarrettJG

Jun 19th 2015

1 out of 5 marks

Can I give them zero stars?

My mother and I just spent 45 minutes waiting to cash a single US savings bond.

The tellers who had no customers refused to help us. It wasn't until an investment banker got tired of us standing in a mostly vacant lobby that we made progress.

I've never had a good experience at Sun Trust

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