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Suntrust Bank Customer Review

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bsmurp1's Profile Image

2 out of 5 marks

Reviewed by bsmurp1

Jun 12th 2012

Frustrating!

I was unfortunatley drawn to suntrust for a new mortgage on a home we were interested in buying. With a closing date in the way distant (3 mos as requested by the sellers), all was well. 1 month before closing, we had delivered all of the items that were required for the underwriters to proceed and the closing date and time had been settled as the date recommended by suntrust. Based on their information, we gave our notice to our apartment rental and scheduled movers. Unfortunately for us, the closing date came and went. We had to leave our apartment as they had rented out to someone else. We had no place to keep our furniture and had no place to stay. We are almost a week into this and there is still no news from them. We are continuing to pay for a hotel and storage fees. Excuses of overbooked underwriters is no longer acceptable to me. Managers won't return a call and are apparently fine with everyone else receiving my wrath. "dream house and good rates are too good to be true" should be their new motto.

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Other Suntrust Bank Reviews

Thesimplethings's Profile Image

Reviewed by Thesimplethings

May 5th 2014

1 out of 5 marks

The Simple Things

I am not a SunTrust Bank customer -- and now it is guaranteed I will never be one. It may seem silly, but on a fundamental level, I think my story is important. My young son had a roll of quarters he had saved and wanted to exchange for a ten dollar bill ("real money" according to him). There was no line, the counter staff were not busy. From what I could tell they were just sitting there talking to each other. So I walked up with our humble roll of quarters and asked for a ten dollar bill. The lady behind the counter asked if I had an account with them. This took me a little off guard. I wasn't trying to take out an auto loan. I just wanted to exchange some very small currency. I don't have an account and she very brusquely told me I needed an account registered with SunTrust in case the amount wasn't correct so they had a way to contact me.

I know this sounds like I'm making this up. I wish I was. At this point I am beyond bewildered. I had to pause to make sure she wasn't joking. I was also insulted. First, I have worked in multiple jobs where I've had to count up and maintain a safe. With this you have to count rolls of change. I know technology exists that allows you to place the roll in the counter and based on weight it knows whether or not the amount is right. Secondly, if you don't trust the contents of the roll, I know it took me all of about 30 seconds to count up the roll in the first place by hand. She tells me sorry there is nothing she can do.

Big bad SunTrust can't count a $10 quarter roll.

I realize the loss of me ever being a customer will have zero impact on this bank and that they will likely never read this. I'm not an expert but what a waste of easy business. I'm new to the area and in need of a car loan. I am completely open to a new bank and a good offer. My new auto loan will go elsewhere. I'd like them to be able to count. Sometimes, it really is the little things that make a difference.

Is this review helpful? ▲ Yes 3 ▼ No 1

mistyful999's Profile Image

Reviewed by mistyful999

Aug 25th 2014

1 out of 5 marks

Put your money in a different bank

Worst bank I've ever dealt with. Was told mutiple times in person and over the phone that I would be able to remove my father's name from my credit card account because I have 12 months of established excellent credit. Now they turn it around and say I have to have 18 month of credit. I spoke to Jessica at cooperate, reports directly to the owner, and she refused to do anything for me. I have been a long time Suntrust customer but no longer. Beware Suntrust is not where you should put your hard earned money they make you jump through hoops for their mistake. I will no longer use suntrust ever again.

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