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Suntrust Bank Customer Review

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bsmurp1's Profile Image

2 out of 5 marks

Reviewed by bsmurp1

Jun 12th 2012

Frustrating!

I was unfortunatley drawn to suntrust for a new mortgage on a home we were interested in buying. With a closing date in the way distant (3 mos as requested by the sellers), all was well. 1 month before closing, we had delivered all of the items that were required for the underwriters to proceed and the closing date and time had been settled as the date recommended by suntrust. Based on their information, we gave our notice to our apartment rental and scheduled movers. Unfortunately for us, the closing date came and went. We had to leave our apartment as they had rented out to someone else. We had no place to keep our furniture and had no place to stay. We are almost a week into this and there is still no news from them. We are continuing to pay for a hotel and storage fees. Excuses of overbooked underwriters is no longer acceptable to me. Managers won't return a call and are apparently fine with everyone else receiving my wrath. "dream house and good rates are too good to be true" should be their new motto.

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Other Suntrust Bank Reviews

AAlvarez's Profile Image

Reviewed by AAlvarez

Jan 29th 2015

1 out of 5 marks

My Advice, Go Anywhere But Here !

This place is the absolute worst! They are rude and unprofessional and worste of all theifs. My advice, go anywhere but here. If you want a bank that debits your account for money they never recieved, than this is the place. The teller was $300+ short and instead of investing the teller they debited with the logic that the insident happened around the time of my transaction. They have zero proof of handing me the cash and have refused to provide the video but yet i have been robbed of my money. So much for keeping my money safe in this bank

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twhite24cflrrcom's Profile Image

Reviewed by twhite24cflrrcom

Aug 15th 2011

2 out of 5 marks

Banking since 1989 at SunTrust,I received a letter today stating they are closing my Deposit Accounts,Debit and Credit Card.

I opened a SunTrust Account upon moving to Florida in March of 1989. Since that time, I have a Checking, Debit , Credit Card and when competitive I have had Investment Acounts like Mutual Funds, C.D.s and Money Market Savings.

I have never bounced a check, overdrawn a checking account, have always paid Credit Card balances in full every month yet they choose to close my accounts after 22-years.

I have recently started to receive Social Security having reached age 66 in October.

Suntrust, over the years has had some great people employed but they seem to move on frequently leaving behind those who are less than professsional, poorly trained, and generally not very knowledgeable. It seems that the less an employee knows about her/his job the longer she/he stays employed up to and including the Branch and Area Managers.

Complain, especially if you are a Senior, and SunTrust cancels doing business with you.

All you Senior Citizens out there currently banking at Suntrust may have your accounts closed for no other reason than your age.

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