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MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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bsmurp1's Profile Image

2 out of 5 marks

Reviewed by bsmurp1

Jun 12th 2012

Frustrating!

I was unfortunatley drawn to suntrust for a new mortgage on a home we were interested in buying. With a closing date in the way distant (3 mos as requested by the sellers), all was well. 1 month before closing, we had delivered all of the items that were required for the underwriters to proceed and the closing date and time had been settled as the date recommended by suntrust. Based on their information, we gave our notice to our apartment rental and scheduled movers. Unfortunately for us, the closing date came and went. We had to leave our apartment as they had rented out to someone else. We had no place to keep our furniture and had no place to stay. We are almost a week into this and there is still no news from them. We are continuing to pay for a hotel and storage fees. Excuses of overbooked underwriters is no longer acceptable to me. Managers won't return a call and are apparently fine with everyone else receiving my wrath. "dream house and good rates are too good to be true" should be their new motto.

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Other Suntrust Bank Reviews

Customer4951's Profile Image

Reviewed by Customer4951

Apr 11th 2015

2 out of 5 marks

Rude tellers and understaffed

While this branch is convenient the tellers are slow and rude. On a busy afternoon at 4:30 this week, only one teller was working both the inside and drive through simultaneously. A second teller sat with her window closed doing God knows what. Shouldn't a line of customers inside and out compel the second teller to open her window to serve customers? When you walk in they seem annoyed. At 5 minutes to 5:00 the teller jumped up to go and lock the door just as a customer was entering. She said we are closed but reluctantly let him in and rudely told him she was doing him a favor! It's as if they work for the government instead of a business! I was there to wire money and the only person who can do that was hard selling a HELOC to a lady while others waited without recognition for help! I have to assume he gets a comission.

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Cristy3423's Profile Image

Reviewed by Cristy3423

Apr 10th 2015

1 out of 5 marks

Poor Service!

This is strike 2 for this branch! The first strike happened a few months ago. I went through the drive thru and deposited $500.00 in cash. The teller gave me a receipt that showed a $5.00 deposit. Thank God I checked the receipt immediately so correcting this was not a major hassle. This time, I asked the teller to please reorder checks for me and put my current address on the checks. The teller reordered the old checks with the old address where they were sent.{ 100 miles away} I have been working all afternoon to try and resolve this issue. The branch manager has been busy and has not returned my calls. It's almost 5:30 on Friday afternoon now. My account may have been compromised since someone else has my checks and now I have to wait until Monday to get this resolved!

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