We have been a loyal Sun Trust Customer for 5.5 years and have found them to be totally non customer focused. We made several attempts to re-finance our adjustable mortgage and even applied for hardship with no responses. The mortgage re-set this year to a fair rate but because they took advantage of a 5 year term of falling rates with no effort to help us re-finance, we will never do business with them again. If fact if rates rise we will walk away like so many others have done. No one even bothers to return our calls because we are current and maintain a high credit score. Their attitude is we'll collect and help cover our other loses. They have done nothing with HARP or HEMP to help borrowers.BAD LENDER. STAY AWAY from Sun Trust!
I am not a SunTrust Bank customer -- and now it is guaranteed I will never be one. It may seem silly, but on a fundamental level, I think my story is important. My young son had a roll of quarters he had saved and wanted to exchange for a ten dollar bill ("real money" according to him). There was no line, the counter staff were not busy. From what I could tell they were just sitting there talking to each other. So I walked up with our humble roll of quarters and asked for a ten dollar bill. The lady behind the counter asked if I had an account with them. This took me a little off guard. I wasn't trying to take out an auto loan. I just wanted to exchange some very small currency. I don't have an account and she very brusquely told me I needed an account registered with SunTrust in case the amount wasn't correct so they had a way to contact me.
I know this sounds like I'm making this up. I wish I was. At this point I am beyond bewildered. I had to pause to make sure she wasn't joking. I was also insulted. First, I have worked in multiple jobs where I've had to count up and maintain a safe. With this you have to count rolls of change. I know technology exists that allows you to place the roll in the counter and based on weight it knows whether or not the amount is right. Secondly, if you don't trust the contents of the roll, I know it took me all of about 30 seconds to count up the roll in the first place by hand. She tells me sorry there is nothing she can do.
Big bad SunTrust can't count a $10 quarter roll.
I realize the loss of me ever being a customer will have zero impact on this bank and that they will likely never read this. I'm not an expert but what a waste of easy business. I'm new to the area and in need of a car loan. I am completely open to a new bank and a good offer. My new auto loan will go elsewhere. I'd like them to be able to count. Sometimes, it really is the little things that make a difference.
Worst bank I've ever dealt with. Was told mutiple times in person and over the phone that I would be able to remove my father's name from my credit card account because I have 12 months of established excellent credit. Now they turn it around and say I have to have 18 month of credit. I spoke to Jessica at cooperate, reports directly to the owner, and she refused to do anything for me. I have been a long time Suntrust customer but no longer. Beware Suntrust is not where you should put your hard earned money they make you jump through hoops for their mistake. I will no longer use suntrust ever again.