We have been a loyal Sun Trust Customer for 5.5 years and have found them to be totally non customer focused. We made several attempts to re-finance our adjustable mortgage and even applied for hardship with no responses. The mortgage re-set this year to a fair rate but because they took advantage of a 5 year term of falling rates with no effort to help us re-finance, we will never do business with them again. If fact if rates rise we will walk away like so many others have done. No one even bothers to return our calls because we are current and maintain a high credit score. Their attitude is we'll collect and help cover our other loses. They have done nothing with HARP or HEMP to help borrowers.BAD LENDER. STAY AWAY from Sun Trust!
We refinanced our home with suntrust bank. A bank representative suggested we set up an account (checking/savings) that the mortgage payments could be drawn from. This worked great until they changed the rules of the account and it no longer had no minimum balances or charges associated with it. According to the bank, we were notified on one of our statements, but like many people we do not read all the print on every statement we get. We lost several hundred dollars before we caught what was happening. The banks position was "we are sorry but there is nothing we can do about it. We cancelled the account and now we pay by check each month.
I never knew that their would be a worse Bank than Bank Of America but long behold Suntrust is the worse one ever! There overdrafts fees are absolutely ridiculous. The Bank is a joke! The rude employees are a joke, the Managers are a joke, the Supervisors are a joke. I wouldn't advise anyone to go there! Horrific.