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MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Suntrust Bank Customer Review

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STUZ's Profile Image

1 out of 5 marks

Reviewed by STUZ

Dec 26th 2012

Sun Trust Mortgage service is poor

We have been a loyal Sun Trust Customer for 5.5 years and have found them to be totally non customer focused. We made several attempts to re-finance our adjustable mortgage and even applied for hardship with no responses. The mortgage re-set this year to a fair rate but because they took advantage of a 5 year term of falling rates with no effort to help us re-finance, we will never do business with them again. If fact if rates rise we will walk away like so many others have done. No one even bothers to return our calls because we are current and maintain a high credit score. Their attitude is we'll collect and help cover our other loses. They have done nothing with HARP or HEMP to help borrowers.BAD LENDER. STAY AWAY from Sun Trust!

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jchis567's Profile Image

Reviewed by jchis567

Jun 30th 2015

1 out of 5 marks


Worst experience with a bank ever. Told we didn't deposit a check, when they filled out the deposit ticket. Then want us to do the legwork to prove the check had been cashed. Will NEVER do business here again. And I work for an industry that uses suntrust a lot. NO MORE!!!!!!! Thanks Again Manny

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Reviewed by lientr

Jun 28th 2015

1 out of 5 marks

Mrs Thilien

I have been customer in years but when I deposit a third party check some staffs let me deposit but only 1 of the staff said that I need to bring a person with me when I need to deposit a third party check. Which is very inconvenient and very disppointed.

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