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Suntrust Bank Customer Review

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STUZ's Profile Image

1 out of 5 marks

Reviewed by STUZ

Dec 26th 2012

Sun Trust Mortgage service is poor

We have been a loyal Sun Trust Customer for 5.5 years and have found them to be totally non customer focused. We made several attempts to re-finance our adjustable mortgage and even applied for hardship with no responses. The mortgage re-set this year to a fair rate but because they took advantage of a 5 year term of falling rates with no effort to help us re-finance, we will never do business with them again. If fact if rates rise we will walk away like so many others have done. No one even bothers to return our calls because we are current and maintain a high credit score. Their attitude is we'll collect and help cover our other loses. They have done nothing with HARP or HEMP to help borrowers.BAD LENDER. STAY AWAY from Sun Trust!

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Other Suntrust Bank Reviews

NoMoreFeesSuntrust's Profile Image

Reviewed by NoMoreFeesSuntrust

Aug 15th 2014

1 out of 5 marks

SunTrust Pays Debits High To Low To Make Millions In OD Fees

SunTrust posts debits high to low, a practice that increases fees into the hundred from one overdraft. Please sign my petition to show them that must update their outdated policies. All the Big Banks have changed their polices and SunTrust refuses. We need to make our voices heard!

http://www.change.org/petitions/suntrust-bank-and-barack-obama-and-u-s-house-of-representatives-and-u-s-senate-and-north-carolina-governor-and-florida-governor-and-georgia-governor-and-west-virginia-governor-review-the-overdraft-policy-of-suntrust-bank-sue-suntrust-in-federal-court?recruiter=140868360&utm_campaign=twitter_link_action_box&utm_medium=twitter&utm_source=share_petition via @Change

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EliseCB's Profile Image

Reviewed by EliseCB

Aug 4th 2014

1 out of 5 marks

money gram money order deposits held hostage

I deposited my entire check via money order and this branch lied to me telling me the funds are not available. A money order with funds unavailable for 7 days is totally unheard of. I spoke with the call center telling me the branch manager makes the decision to no avail I'm lied to by the manager. I can't wait to get my money SunTrust is bogus and is not a good bank.

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