We have been a loyal Sun Trust Customer for 5.5 years and have found them to be totally non customer focused. We made several attempts to re-finance our adjustable mortgage and even applied for hardship with no responses. The mortgage re-set this year to a fair rate but because they took advantage of a 5 year term of falling rates with no effort to help us re-finance, we will never do business with them again. If fact if rates rise we will walk away like so many others have done. No one even bothers to return our calls because we are current and maintain a high credit score. Their attitude is we'll collect and help cover our other loses. They have done nothing with HARP or HEMP to help borrowers.BAD LENDER. STAY AWAY from Sun Trust!
I tried to make a substantial deposit into my checking account. The teller made me speak with a banker, who tried to get me to open a savings account or a cd. He basically said my checking account isn't safe because my number has been "out there. " i just walked out.
So my bank is out of area and this location has always nice and caring staff as I usually need to change cash for quarters for laundry.
I've never had an issue about just getting quarters.
They really are a caring local bank.