MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
We have been a loyal Sun Trust Customer for 5.5 years and have found them to be totally non customer focused. We made several attempts to re-finance our adjustable mortgage and even applied for hardship with no responses. The mortgage re-set this year to a fair rate but because they took advantage of a 5 year term of falling rates with no effort to help us re-finance, we will never do business with them again. If fact if rates rise we will walk away like so many others have done. No one even bothers to return our calls because we are current and maintain a high credit score. Their attitude is we'll collect and help cover our other loses. They have done nothing with HARP or HEMP to help borrowers.BAD LENDER. STAY AWAY from Sun Trust!
My credit card company charged me hefty fees because of Suntrust. When I did an automatic payment from my checking account which is linked to a larger savings account, the bank posted insufficient funds. What a hassle. Now I have to call Suntrust to find out why this happened and re-pay the credit card company. I am not sure why the Pantops Suntrust branch is so screwed up, but I really love the branches that are further away from my home in town. Only recently (in the last 6 months or so) has this branch gotten competent bank tellers who smile at you and greet you. Devin is the BEST!
This bank is very unprofessional. I went to change my address and the teller tells me I dont stay in pne place for to long.... excuse me I moved after living in a place for two years, and what is it any of her business if I moved every two months. Instead of helping me with my situationshe was being very judgemental and rude.As well me going to change my address was pointless she didn't even change it and my check is goingg to my old address. In the two years I've banked with them I've never had a problem until now. GLAD my account is closed with them