Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

1,579
Branch Locations

Suntrust Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
BB&T
Add
Bank Rates
Regions Bank
Add
Compare Banks

Suntrust Bank Customer Review

Post a review
STUZ's Profile Image

1 out of 5 marks

Reviewed by STUZ

Dec 26th 2012

Sun Trust Mortgage service is poor

We have been a loyal Sun Trust Customer for 5.5 years and have found them to be totally non customer focused. We made several attempts to re-finance our adjustable mortgage and even applied for hardship with no responses. The mortgage re-set this year to a fair rate but because they took advantage of a 5 year term of falling rates with no effort to help us re-finance, we will never do business with them again. If fact if rates rise we will walk away like so many others have done. No one even bothers to return our calls because we are current and maintain a high credit score. Their attitude is we'll collect and help cover our other loses. They have done nothing with HARP or HEMP to help borrowers.BAD LENDER. STAY AWAY from Sun Trust!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Suntrust Bank Reviews

Frustrated2014's Profile Image

Reviewed by Frustrated2014

Sep 12th 2014

2 out of 5 marks

My Money Isn't Safe?

I tried to make a substantial deposit into my checking account. The teller made me speak with a banker, who tried to get me to open a savings account or a cd. He basically said my checking account isn't safe because my number has been "out there. " i just walked out.

Is this review helpful? ▲ Yes 1 ▼ No 0

Gambit8403's Profile Image

Reviewed by Gambit8403

Aug 5th 2014

4 out of 5 marks

Local for the win.

So my bank is out of area and this location has always nice and caring staff as I usually need to change cash for quarters for laundry.

I've never had an issue about just getting quarters.

They really are a caring local bank.

Is this review helpful? ▲ Yes 1 ▼ No 1

Post a review View all Reviews