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Suntrust Bank Customer Review

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Lior's Profile Image

1 out of 5 marks

Reviewed by Lior

Jul 13th 2012

SunTrust Is Horrible!!! NEVER Bank with Them!!!

I had one of the worst customer experiences I have ever had in all my life with SunTrust, and all over a mistake amounting to no more than $40. Rude and obnoxious, that is all I can say. I immediately terminated all business with them. Closed all my accounts and walked away. I am telling everyone I know to avoid them like the plague. What total pile of crap as an institution!!! I am certain that they will go out of business eventually. Incompetent idiots!

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Other Suntrust Bank Reviews

chesterhound's Profile Image

Reviewed by chesterhound

Feb 4th 2014

4 out of 5 marks

Excellent Customer Service!

I live in Michigan but was able to open an account with no issues. I will soon be relocating to Florida and will have access to many physical branches. I call customer service one evening after 10pm and was able to get a rep to help me.

Very good customer service as well as account options!

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buster1452's Profile Image

Reviewed by buster1452

Sep 18th 2014

1 out of 5 marks

SunTrust Ripp Off

My wife got a check in the mail that was a scam. She put the money in my savings account and the check was returned we did not spend any of that money but SunTrust charged us 36. 00 dollar bad check fee and a 20. 00 return fee and closed my checking and savings account with my mortgage and water bill still out and did not let those bill go threw the checking account.

SunTrust said that i could not go and get my remaining balance until there investigation was complete. So first i got caught in a scam and now being robbed out of almost 1000. 00 dollars from SunTrust. They are nothing but crooks i'v had an account with suntrust for 9 years so just to let everybody know they don't mind screwing regular customers.

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