I had one of the worst customer experiences I have ever had in all my life with SunTrust, and all over a mistake amounting to no more than $40. Rude and obnoxious, that is all I can say. I immediately terminated all business with them. Closed all my accounts and walked away. I am telling everyone I know to avoid them like the plague. What total pile of crap as an institution!!! I am certain that they will go out of business eventually. Incompetent idiots!
We refinanced our home with suntrust bank. A bank representative suggested we set up an account (checking/savings) that the mortgage payments could be drawn from. This worked great until they changed the rules of the account and it no longer had no minimum balances or charges associated with it. According to the bank, we were notified on one of our statements, but like many people we do not read all the print on every statement we get. We lost several hundred dollars before we caught what was happening. The banks position was "we are sorry but there is nothing we can do about it. We cancelled the account and now we pay by check each month.
I never knew that their would be a worse Bank than Bank Of America but long behold Suntrust is the worse one ever! There overdrafts fees are absolutely ridiculous. The Bank is a joke! The rude employees are a joke, the Managers are a joke, the Supervisors are a joke. I wouldn't advise anyone to go there! Horrific.