I had one of the worst customer experiences I have ever had in all my life with SunTrust, and all over a mistake amounting to no more than $40. Rude and obnoxious, that is all I can say. I immediately terminated all business with them. Closed all my accounts and walked away. I am telling everyone I know to avoid them like the plague. What total pile of crap as an institution!!! I am certain that they will go out of business eventually. Incompetent idiots!
I live in Michigan but was able to open an account with no issues. I will soon be relocating to Florida and will have access to many physical branches. I call customer service one evening after 10pm and was able to get a rep to help me.
Very good customer service as well as account options!
My wife got a check in the mail that was a scam. She put the money in my savings account and the check was returned we did not spend any of that money but SunTrust charged us 36. 00 dollar bad check fee and a 20. 00 return fee and closed my checking and savings account with my mortgage and water bill still out and did not let those bill go threw the checking account.
SunTrust said that i could not go and get my remaining balance until there investigation was complete. So first i got caught in a scam and now being robbed out of almost 1000. 00 dollars from SunTrust. They are nothing but crooks i'v had an account with suntrust for 9 years so just to let everybody know they don't mind screwing regular customers.