MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I had one of the worst customer experiences I have ever had in all my life with SunTrust, and all over a mistake amounting to no more than $40. Rude and obnoxious, that is all I can say. I immediately terminated all business with them. Closed all my accounts and walked away. I am telling everyone I know to avoid them like the plague. What total pile of crap as an institution!!! I am certain that they will go out of business eventually. Incompetent idiots!
For the 2nd time in the last couple months, I've been charged fees that are new to the account. Did they tell me about them changing? Sure, but they were hidden on the statement. No forgiveness either - dirty tricks. They've charged me a hidden fee for the last time - closing all my accounts. Good riddance!
I have been in business for 5 years and have been with Sun Trust since I started my business. I put over 100K a year through this bank, I have a high 700 score and never late, no bad marks on my credit, my business always shows a profit but yet when I tried to get a business loan to expand my company, all I was approved for was a lousy $2500 credit card, wow! My business spends $1000 a month just on fuel, how much help would this credit card really do??? I already have credit cards with higher limits, why would I want just another small credit card???
I'm considering moving to another bank, something less commercial and more local/business friendly.