Had a car loan with SunTrust. SunTrust sent out a letter giving me the oportunity to skip a car payment for the christmas month. We signed and sent the letter back and with confirrmation, we was able to skip a payment for that month which gave us a little extra money for christmas. This was in 2009. In 2011 we get a late note saying we mised a payment in 2009, well of course we can't find the letter with the payment confirmation on it, two years have passed so why would we keep it?
Now we make our last payment and the truck is now paied off, or so we thought! Now we get a bill for $3,300.00 of late fees and phone calls saying that they had someone out looking for my truck and that they did not want to set up a payment plan for the late fees, but that they wanted all of the money, or they were going to repo my truck. Now how crazy is that? I will never in life deat with that bank ever again.
We have had an account with this bank for less than 3 months and will be closing our account. They are continually telling us different things about policy and changes. Every time i ask a question i am told one thing and then something else happens. I am three different things and then an entirely different outcome occurs. I am so tired of not knowing what is happening with my money all the time. I am so tired of asking people questions and never getting a straight answer. I am closing my account this week and finding another! One of the tellers, emily, was so rude i refuse to go back to this location. I have never been treated with such disdain. I thought i was a customer not an inconvenience!
They are rude, inconsiderate and don't have any idea how to act to keep a customer. They should have classes showing them how to treat their customers. Marcus Lamar treated me like crap on his "high horse" just because he is on the other side of the desk. This branch should really just shut down.