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MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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largeone's Profile Image

1 out of 5 marks

Reviewed by largeone

May 11th 2012

Terrible

Had a car loan with SunTrust. SunTrust sent out a letter giving me the oportunity to skip a car payment for the christmas month. We signed and sent the letter back and with confirrmation, we was able to skip a payment for that month which gave us a little extra money for christmas. This was in 2009. In 2011 we get a late note saying we mised a payment in 2009, well of course we can't find the letter with the payment confirmation on it, two years have passed so why would we keep it?

Now we make our last payment and the truck is now paied off, or so we thought! Now we get a bill for $3,300.00 of late fees and phone calls saying that they had someone out looking for my truck and that they did not want to set up a payment plan for the late fees, but that they wanted all of the money, or they were going to repo my truck. Now how crazy is that? I will never in life deat with that bank ever again.

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Other Suntrust Bank Reviews

Customer4951's Profile Image

Reviewed by Customer4951

Apr 11th 2015

2 out of 5 marks

Rude tellers and understaffed

While this branch is convenient the tellers are slow and rude. On a busy afternoon at 4:30 this week, only one teller was working both the inside and drive through simultaneously. A second teller sat with her window closed doing God knows what. Shouldn't a line of customers inside and out compel the second teller to open her window to serve customers? When you walk in they seem annoyed. At 5 minutes to 5:00 the teller jumped up to go and lock the door just as a customer was entering. She said we are closed but reluctantly let him in and rudely told him she was doing him a favor! It's as if they work for the government instead of a business! I was there to wire money and the only person who can do that was hard selling a HELOC to a lady while others waited without recognition for help! I have to assume he gets a comission.

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Cristy3423's Profile Image

Reviewed by Cristy3423

Apr 10th 2015

1 out of 5 marks

Poor Service!

This is strike 2 for this branch! The first strike happened a few months ago. I went through the drive thru and deposited $500.00 in cash. The teller gave me a receipt that showed a $5.00 deposit. Thank God I checked the receipt immediately so correcting this was not a major hassle. This time, I asked the teller to please reorder checks for me and put my current address on the checks. The teller reordered the old checks with the old address where they were sent.{ 100 miles away} I have been working all afternoon to try and resolve this issue. The branch manager has been busy and has not returned my calls. It's almost 5:30 on Friday afternoon now. My account may have been compromised since someone else has my checks and now I have to wait until Monday to get this resolved!

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