Had a car loan with SunTrust. SunTrust sent out a letter giving me the oportunity to skip a car payment for the christmas month. We signed and sent the letter back and with confirrmation, we was able to skip a payment for that month which gave us a little extra money for christmas. This was in 2009. In 2011 we get a late note saying we mised a payment in 2009, well of course we can't find the letter with the payment confirmation on it, two years have passed so why would we keep it?
Now we make our last payment and the truck is now paied off, or so we thought! Now we get a bill for $3,300.00 of late fees and phone calls saying that they had someone out looking for my truck and that they did not want to set up a payment plan for the late fees, but that they wanted all of the money, or they were going to repo my truck. Now how crazy is that? I will never in life deat with that bank ever again.
New employees each month! Mistakes constantly with a stream of
rookies who don't know which way is up. A former suntrust officer told me
they pay their employees below what other banks pay, and keep reducing
their benefits, so no one stays with this poor excuse for a bank. Their branches
are in shabby condition, and usually deserted! Score is minus 10000000000.
The actions, and business practices of SunTrust are egregious in nature, unethical, and border on illegal. SunTrust has hired consultants to MAXIMIZE BANK FEES, and has a company policy NOT to refund any fees or charges to the customer.
Unfortunately, you need to read SunTrust policies which state that if you have a problem with the bank you can not take them to court, you have to go to arbitration.
On a potential good side, depending when you closed your account. If you take them to arbitration and you are awarded only $1, SunTrust must pay you $7500. If you are awarded more than $7500 you will receive the higher amount.