Had a car loan with suntrust. Suntrust sent out a letter giving me the oportunity to skip a car payment for the christmas month. We signed and sent the letter back and with confirrmation, we was able to skip a payment for that month which gave us a little extra money for christmas. This was in 2009. In 2011 we get a late note saying we mised a payment in 2009, well of course we can't find the letter with the payment confirmation on it, two years have passed so why would we keep it? Now we make our last payment and the truck is now paied off, or so we thought! Now we get a bill for $3,300.00 of late fees and phone calls saying that they had someone out looking for my truck and that they did not want to set up a payment plan for the late fees, but that they wanted all of the money, or they were going to repo my truck. Now how crazy is that? I will never in life deat with that bank ever again.
I agree with other customers. We are struggling financially and are suddenly being charged $36.00 for a NSF fee and then another $36.00 fee hits 6 days later if we haven't been able to correct the account.
My mother is currently trying to pay off the negative balance of her account as quickly as possible in order to close it and the sad part about it is that she has had this one and only account since 1969. That's right.....she opened this account 44 years ago in 1969 and has used it flawlessly until the last 6 months when, due to a relapse of her Multiple Sclerosis (which she has had for 28 years) cause her to struggle somewhat financially.
Ironically, that's the exact time that Suntrust started double charging the $36.00 fees from people who are obviously already hurting.
I never saw the addendum where this was added on but I would have thought a 44 year old account would have been exempt or at the least Grandfathered in somehow.
I certainly wish we, the customers could randomly go along and add whatever we wanted to to our own accounts that would be beneficial to us the way Suntrust has abused and taken advantage of it's loyal customers by randomly adding fees and new rules out of the blue.
And did I mention that we have made 5.....FIVE.....5........ attempts to speak to the branch manager Deaundra Wood regarding trouble with my mom's account starting back last November of 2013? Well we are still waiting for her to return our calls, messages and for her to respond to the 3...THREE visits we made to the branch even though it's 45 minutes away.
My mother has always had wonderful things to say about Suntrust and has helped several family members acquire accounts there throughout the years but believe me.....she is certainly speaking differently about them now. She is also taking too many relatives to count on with her to her new bank. I'm sure Suntrust won't feel a thing in losing 25 accounts but my mom is suddenly smiling.....all the way to her new bank.
I closed my account with suntrust more than 5 years ago. I put in several requests and my account was at a $0.00 balance. The imbeciles who represent this disgusting organization did not close my account and allowing it to go into negative standing due to monthly maintenance fees.
Recently they sold my account to a third party debt collector and have no information since the account was closed. The representatives of this company have terrible attitudes and even worse customer service skills. They lack the knowledge and intelligence to successfully navigate their own internal computer system.
Crooked, stupid, swine. DO NOT BANK WITH THESE SCUMBAGS!