Had a car loan with SunTrust. SunTrust sent out a letter giving me the oportunity to skip a car payment for the christmas month. We signed and sent the letter back and with confirrmation, we was able to skip a payment for that month which gave us a little extra money for christmas. This was in 2009. In 2011 we get a late note saying we mised a payment in 2009, well of course we can't find the letter with the payment confirmation on it, two years have passed so why would we keep it?
Now we make our last payment and the truck is now paied off, or so we thought! Now we get a bill for $3,300.00 of late fees and phone calls saying that they had someone out looking for my truck and that they did not want to set up a payment plan for the late fees, but that they wanted all of the money, or they were going to repo my truck. Now how crazy is that? I will never in life deat with that bank ever again.
In an ever changing transient community, this branch is a jewel with a 'home town' atmosphere. I would highly recommend it if you are new to the area. The branch manager and her staff take a personal interest in the welfare of their customers. Take a few minutes to get to know them and they will remember you and assist you with any issues going forward.