Had a car loan with suntrust. Suntrust sent out a letter giving me the oportunity to skip a car payment for the christmas month. We signed and sent the letter back and with confirrmation, we was able to skip a payment for that month which gave us a little extra money for christmas. This was in 2009. In 2011 we get a late note saying we mised a payment in 2009, well of course we can't find the letter with the payment confirmation on it, two years have passed so why would we keep it? Now we make our last payment and the truck is now paied off, or so we thought! Now we get a bill for $3,300.00 of late fees and phone calls saying that they had someone out looking for my truck and that they did not want to set up a payment plan for the late fees, but that they wanted all of the money, or they were going to repo my truck. Now how crazy is that? I will never in life deat with that bank ever again.
I live in Michigan but was able to open an account with no issues. I will soon be relocating to Florida and will have access to many physical branches. I call customer service one evening after 10pm and was able to get a rep to help me.
Very good customer service as well as account options!
My wife got a check in the mail that was a scam. She put the money in my savings account and the check was returned we did not spend any of that money but SunTrust charged us 36. 00 dollar bad check fee and a 20. 00 return fee and closed my checking and savings account with my mortgage and water bill still out and did not let those bill go threw the checking account.
SunTrust said that i could not go and get my remaining balance until there investigation was complete. So first i got caught in a scam and now being robbed out of almost 1000. 00 dollars from SunTrust. They are nothing but crooks i'v had an account with suntrust for 9 years so just to let everybody know they don't mind screwing regular customers.