I recently started an account with them and made the initial deposit in cash. A few days later a person that owed me money made a deposit by check and their check bounced. I had not pulled any money out of this account or made the deposit myself but without notice of the returned deposit or anything else they closed my account. I have had several long standing successful relationships with banks over the years and never experienced anything even remotely close to this.It is utterly ridiculous.
We refinanced our home with suntrust bank. A bank representative suggested we set up an account (checking/savings) that the mortgage payments could be drawn from. This worked great until they changed the rules of the account and it no longer had no minimum balances or charges associated with it. According to the bank, we were notified on one of our statements, but like many people we do not read all the print on every statement we get. We lost several hundred dollars before we caught what was happening. The banks position was "we are sorry but there is nothing we can do about it. We cancelled the account and now we pay by check each month.
I never knew that their would be a worse Bank than Bank Of America but long behold Suntrust is the worse one ever! There overdrafts fees are absolutely ridiculous. The Bank is a joke! The rude employees are a joke, the Managers are a joke, the Supervisors are a joke. I wouldn't advise anyone to go there! Horrific.