MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
This is the worse bank in the world. The back office and 800 customer service reps could care less about there customers. Not to mention there online banking is dated back to the prehistoric times. Ive never had anyone write me a bad check but they hold my money for like two weeks. Ive since switched to a small local credit union and it cant be better. I hate big banks we are just a number to them.
I have been banking with suntrust bank since 2013 find it to be horrible. Staff rude half of customer sevice by phone don't speak english hard to understand. Suntrust is not true to keeping their word. Makes you feel beneath them, when you have a problem with your account. Not eager to help at all, like your anucents instead of a customer. That is the ones i have delt with in dallas ga. Surrounding areas of state...
Amazed at the professional and quick service from this small branch in a safeway! See Cliff. He has helped our family tremendously and i left another bank just to open an account at suntrust. Seriously, the best move.