This is the worse bank in the world. The back office and 800 customer service reps could care less about there customers. Not to mention there online banking is dated back to the prehistoric times. Ive never had anyone write me a bad check but they hold my money for like two weeks. Ive since switched to a small local credit union and it cant be better. I hate big banks we are just a number to them.
This place is the absolute worst! They are rude and unprofessional and worste of all theifs. My advice, go anywhere but here. If you want a bank that debits your account for money they never recieved, than this is the place. The teller was $300+ short and instead of investing the teller they debited with the logic that the insident happened around the time of my transaction. They have zero proof of handing me the cash and have refused to provide the video but yet i have been robbed of my money. So much for keeping my money safe in this bank
I opened a SunTrust Account upon moving to Florida in March of 1989. Since that time, I have a Checking, Debit , Credit Card and when competitive I have had Investment Acounts like Mutual Funds, C.D.s and Money Market Savings.
I have never bounced a check, overdrawn a checking account, have always paid Credit Card balances in full every month yet they choose to close my accounts after 22-years.
I have recently started to receive Social Security having reached age 66 in October.
Suntrust, over the years has had some great people employed but they seem to move on frequently leaving behind those who are less than professsional, poorly trained, and generally not very knowledgeable. It seems that the less an employee knows about her/his job the longer she/he stays employed up to and including the Branch and Area Managers.
Complain, especially if you are a Senior, and SunTrust cancels doing business with you.
All you Senior Citizens out there currently banking at Suntrust may have your accounts closed for no other reason than your age.