Overall Rating

MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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Winfield's Profile Image

1 out of 5 marks

Reviewed by Winfield

Jun 19th 2012

Worse Bank in the World

This is the worse bank in the world. The back office and 800 customer service reps could care less about there customers. Not to mention there online banking is dated back to the prehistoric times. Ive never had anyone write me a bad check but they hold my money for like two weeks. Ive since switched to a small local credit union and it cant be better. I hate big banks we are just a number to them.

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Other Suntrust Bank Reviews

asmith2's Profile Image

Reviewed by asmith2

May 3rd 2015

1 out of 5 marks

Blocked card

Suntrust blocked my rent payment over google wallet. They have done this before and I had them put a comment in my account not to do it. But they do it anyway. I have used google wallet to pay monthly and have since September. Google wallet is great. It works, it's free, it's immediate. Which is why Suntrust doesn't like it and blocks it. So they block my entire card (which makes it hard to buy groceries) without notifying me (they haven't changed the number on my account even though I have done it online and on the phone with them several times.) When I ask to speak to a manager online they first say there isn't one and then claim he's busy but will call me back (which of course hasn't happened.) I think it's time to change banks for one that doesn't play games with my account.

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donaldb's Profile Image

Reviewed by donaldb

Apr 25th 2015

1 out of 5 marks

In desperate need of a new branch manager

Been doing business with this particular branch for decades and have seen countless management changes, sadly more so in the last couple of years, and it seems like the talent level gets worse each time. The young lady currently in charge might have just set a brand new low in professionalism and leadership. I am accustomed to knowing the managers of this branch on a personal level and the few times I went there, the door was closed and the cell phone out. This has happened on at least two occasions. Most recently, I needed management assistance with some check payments and I contacted the branch but other members of her staff answered and she never bothered to call back. What is going on?? I could try justifying her behavior but that isn't really my job and, if she can't do hers, maybe she shouldn't be in charge of a banking office that in my opinion has practically unrivaled heritage in McLean. I am beyond disappointed at this stage and it would be real easy to take my business elsewhere but I have family and friends who still bank with Suntrust and deserve a much better point of contact. Change her please!

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