Overall Rating

MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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Winfield's Profile Image

1 out of 5 marks

Reviewed by Winfield

Jun 19th 2012

Worse Bank in the World

This is the worse bank in the world. The back office and 800 customer service reps could care less about there customers. Not to mention there online banking is dated back to the prehistoric times. Ive never had anyone write me a bad check but they hold my money for like two weeks. Ive since switched to a small local credit union and it cant be better. I hate big banks we are just a number to them.

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Other Suntrust Bank Reviews

coconut's Profile Image

Reviewed by coconut

Mar 20th 2015

2 out of 5 marks

Management?

My credit card company charged me hefty fees because of Suntrust. When I did an automatic payment from my checking account which is linked to a larger savings account, the bank posted insufficient funds. What a hassle. Now I have to call Suntrust to find out why this happened and re-pay the credit card company. I am not sure why the Pantops Suntrust branch is so screwed up, but I really love the branches that are further away from my home in town. Only recently (in the last 6 months or so) has this branch gotten competent bank tellers who smile at you and greet you. Devin is the BEST!

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jasmine92's Profile Image

Reviewed by jasmine92

Mar 9th 2015

1 out of 5 marks

unprofessional bank

This bank is very unprofessional. I went to change my address and the teller tells me I dont stay in pne place for to long.... excuse me I moved after living in a place for two years, and what is it any of her business if I moved every two months. Instead of helping me with my situationshe was being very judgemental and rude.As well me going to change my address was pointless she didn't even change it and my check is goingg to my old address. In the two years I've banked with them I've never had a problem until now. GLAD my account is closed with them

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