This is the worse bank in the world. The back office and 800 customer service reps could care less about there customers. Not to mention there online banking is dated back to the prehistoric times. Ive never had anyone write me a bad check but they hold my money for like two weeks. Ive since switched to a small local credit union and it cant be better. I hate big banks we are just a number to them.
I closed my account with suntrust more than 5 years ago. I put in several requests and my account was at a $0.00 balance. The imbeciles who represent this disgusting organization did not close my account and allowing it to go into negative standing due to monthly maintenance fees.
Recently they sold my account to a third party debt collector and have no information since the account was closed. The representatives of this company have terrible attitudes and even worse customer service skills. They lack the knowledge and intelligence to successfully navigate their own internal computer system.
Crooked, stupid, swine. DO NOT BANK WITH THESE SCUMBAGS!
I had a check written to me from a Craigslist customer who was buying a purse from me for $75.00. I went there twice to try and cash it because it was written from a Suntrust account holder. The first visit Kenneth examined the check and said nothing negative about the check itself but said I needed marriage certificate and divorce decree to follow my last name changing, etc. etc. I returned a few days later after the manager said I could cash it with the ID I had which was my Ga. ID and my Original Birth Certificate. After waiting for quite awhile, he took me to a desk in the center of the bank and accused me of making this check myself...said it was a fake and I guess that I created it and printed it out myself and then made-up names or something on it. I started crying cause I had no idea about any of this and he was blaming me. Would I really come into a bank with a counterfeit check and forged names and try to cash it with my real ID and birth certificate? He refused to give me my ID and birth certificate back and told me if I open my mouth to say anything at all he would call the authorities. My son was with me and he said I had to get up and leave right then without my personal stuff if I wanted to have my son leave with me. So he threatened to have my son taken from me if I tried to speak or get my stuff. I was so upset and scared and with my son there, I did just that...I left. He also told me his manager was shady and did illegal shady deals and that I must be one of the people she does them with. I had only met her a year prior when she helped me get money Suntrust had owed me for 3 years. She is a honest person. Kenneth (teller?...asst. manager?...don't know what his position is) is an angry, unprofessional bullying thief! I have contacted the authorities myself now and was told that he had no right to keep my personal items and he acted illegally and that I should have called the police myself that day and he wouldn't have gotten away with it.