This is the worse bank in the world. The back office and 800 customer service reps could care less about there customers. Not to mention there online banking is dated back to the prehistoric times. Ive never had anyone write me a bad check but they hold my money for like two weeks. Ive since switched to a small local credit union and it cant be better. I hate big banks we are just a number to them.
We refinanced our home with suntrust bank. A bank representative suggested we set up an account (checking/savings) that the mortgage payments could be drawn from. This worked great until they changed the rules of the account and it no longer had no minimum balances or charges associated with it. According to the bank, we were notified on one of our statements, but like many people we do not read all the print on every statement we get. We lost several hundred dollars before we caught what was happening. The banks position was "we are sorry but there is nothing we can do about it. We cancelled the account and now we pay by check each month.
I never knew that their would be a worse Bank than Bank Of America but long behold Suntrust is the worse one ever! There overdrafts fees are absolutely ridiculous. The Bank is a joke! The rude employees are a joke, the Managers are a joke, the Supervisors are a joke. I wouldn't advise anyone to go there! Horrific.