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I have banked with Susquehanna for going on 5 years and not once have I been displeased with service. They have every account or service for every need and the are helpful to find an accomodation for you. The employees are always smiling and helpful and if they personally don't know the answers to the questions you have, they will find you answers from someone who does know. I would never even consider changing banks. Even the fees and other things are easy to resolve and as long as it's not a habit, they are willing to work with you if something out of the ordinary happens or you hit a hard spot. The community banking environment is one that I would not pass up for any other bank!
Obtaining a mortgage and have felt like I am a pawn in a game. I could have and should have switched banks weeks ago. They keep you dangling with false promises.
They will simply be okay-not great-but when push comes to shove, they will not "help" you. Everything is about the money. On the same day I was told I am a security risk, another company I dealt with separately told me that Im such a good customer-they were waiving the fees I had incurred-helping me.