I have had an account for over 14 years. The problem is they have forgotten what business they are in its the people business!!!!!!. The problem is not the branches, because usually the people are trying to do their jobs, but are hamstrung by the head-office, where all they think about is how much they can ,make out of their customers, charging extra fees for the slightess discrepancy. The branch managers have no authority or influence at head office, so whatever they agree with a customer at branch level means nothing, so dont trust this bank!!!!! Example 1. If you want to borrow $100, this bank will automatically place a lien on your house, examle 2. If you tell them you are not satisfied and you are withdrawing yor money and go to another bank, they will e-mail all other banks about your accont( one of my relatives was just told after she was $1. 78 short on her payment for which she was charged $35!!!!! This demonstrates their greed, no matter the circumstances, and to hell with the customers
Why is this bank losing its long term employees over the past two years? Its customer service has gone down the tube. After being a customer for 35 years I saw no need to change banks because of technology when I moved out of state. However the manager at this branch forgets customer service. I moved most of money to national bank and they have been quite compliant with my requests. Tried to stay local but the posture of management has given me every reason to change banks. So I ask upper management why have long term good employees have walked out, fired or left job? Look closely as the answer is right before your eyes
I have a business account with them over 3 years. This is the most worst bank I have ever deal with. Once I waited in the lobby over 1 hours and try to explain to the manager about my problem. She took less then 1 minute to explain the reason back. I finally gave up and closed both my personal and business accounts. I moved to bank `1 miles away and am very happy with them. I will never go back to this bank again.
The incompetence and unprofessionalism in this branch goes far beyond what we've come to expect from a local bank. Customer service titles should be earned in this bank not just given out to the next warm body with a pulse. Denise and her band of misfits are truly the scale by which all others should learn from and NOT do. The Customer service person I spoke with was Jamie Aldon. I went to that branch to attempt to resolve an issue with my recently passed away Father's checking account. Which he has had at the bank for 20+ years, and Jamie never offered condolences or asked if there was anything she could do to help. All I got was put off and at times, even laughed at at the things I had asked. She did however, ask numerous questions regarding my mom to which I know nothing about! After a few minutes of allowing Jamie to avoid all my questions and resolve nothing., I agreed to open another account just to get on with the heartless bleed from across the desk. ...and she still did nothing!!! I left the bank and after talking to my fathers lawyer, I called back. This time I had the horrible misfortune of having to talk to the branch manager, Denise. Denise spent very little time to tell me I was a problem customer and she's aware of 'people like me.' I call to make a complaint about this my experience and to date got no reply....imagine that! Funny, how when I asked my bank, Fulton Bank and PNCBank, they all told me exactly what my dad said the Neffsville Branch told him. But, the clowns on the square at Manheim never offered me the same help! Bank elsewhere. They are countless banks in Lancaster County doing a far better job then Susquehanna Bank!!
We had multiple accounts at Susquehanna for a number of years. I was never thrilled with their customer service. I always felt like I was just another number to them. They would never go out of their way to help you if you had a problem. Several times they lost large amounts of money from our accounts. We had the receipts to prove the money was deposited, but they could not account for it in their records. I did not have a good experience with them. I recently switched banks and will not be going back.