I have had an account for over 14 years. The problem is they have forgotten what business they are in its the people business! The problem is not the branches, because usually the people are trying to do their jobs, but are hamstrung by the head-office, where all they think about is how much they can make out of their customers, charging extra fees for the slightess discrepancy.
The branch managers have no authority or influence at head office, so whatever they agree with a customer at branch level means nothing, so dont trust this bank!
Example 1. If you want to borrow $100, this bank will automatically place a lien on your house,
Example 2. If you tell them you are not satisfied and you are withdrawing yor money and go to another bank, they will e-mail all other banks about your account (one of my relatives was just told after she was $1.78 short on her payment for which she was charged $35!).
This demonstrates their greed, no matter the circumstances, and to hell with the customers
Why is this bank losing it's long term employees over the past two years? It's customer service has gone down the tube. After being a customer for 35 years, I saw no need to change banks because of technology when I moved out of state. However the manager at this branch forgets customer service. I moved most of money to national bank and they have been quite compliant with my requests. Tried to stay local but the posture of management has given me every reason to change banks. So I ask upper management why have long term good employees have walked out, fired or left job? Look closely as the answer is right before your eyes.
I have a business account with them over 3 years. This is the most worst bank I have ever deal with. Once I waited in the lobby over 1 hour and try to explain to the manager about my problem. She took less then 1 minute to explain the reason back. I finally gave up and closed both my personal and business accounts. I moved to bank 1 miles away and am very happy with them. I will never go back to this bank again.
The incompetence and unprofessionalism in this branch goes far beyond what we've come to expect from a local bank. Customer service titles should be earned in this bank not just given out to the next warm body with a pulse. Denise and her band of misfits are truly the scale by which all others should learn from and NOT do. The Customer service person I spoke with was Jamie Aldon. I went to that branch to attempt to resolve an issue with my recently passed away Father's checking account. Which he has had at the bank for 20+ years, and Jamie never offered condolences or asked if there was anything she could do to help. All I got was put off and at times, even laughed at at the things I had asked. She did however, ask numerous questions regarding my mom to which I know nothing about! After a few minutes of allowing Jamie to avoid all my questions and resolve nothing., I agreed to open another account just to get on with the heartless bleed from across the desk. ...and she still did nothing!!! I left the bank and after talking to my fathers lawyer, I called back. This time I had the horrible misfortune of having to talk to the branch manager, Denise. Denise spent very little time to tell me I was a problem customer and she's aware of 'people like me.' I call to make a complaint about this my experience and to date got no reply....imagine that! Funny, how when I asked my bank, Fulton Bank and PNCBank, they all told me exactly what my dad said the Neffsville Branch told him. But, the clowns on the square at Manheim never offered me the same help! Bank elsewhere. They are countless banks in Lancaster County doing a far better job then Susquehanna Bank!!
We had multiple accounts at Susquehanna for a number of years. I was never thrilled with their customer service. I always felt like I was just another number to them. They would never go out of their way to help you if you had a problem. Several times they lost large amounts of money from our accounts. We had the receipts to prove the money was deposited, but they could not account for it in their records. I did not have a good experience with them. I recently switched banks and will not be going back.
We tried to apply for a HELOC and asked the bank what was needed. We assembled all the requested documentation and decided to submit for the loan and was told the process was relatively quick. Once we submitted communication ceased. We finally called them to find out status two weeks later and the person was difficult to reach by phone so we sent them an e-mail. They responded only to find out that it was stuck in underwriting who now had lots of questions. They then wanted a lot of additional paperwork that was never asked for the first time around. We asked how long this would take and could not get a straight answer. We went to another bank and got the same loan in one week.
Last year: Tried to make the annual RMD withdrawal for an IRA. Was told I can't do that, without penalty. Customer is over 59 1/2 years of age. wrong. I explained the problem - it eventually got solved. Now: The next year-same problem. Called the main office and asked to speak with someone with IRA expertise. Was rudely told they don't speak to customers, I must talk to the financial services rep. at the branch. Nice woman, no retirement account experience. Oh, and she isn't available for a couple days. I now have two hours invested in a situation that should take, at most 10 minutes and it isn't rectified yet.
Several experiences with this branch. I waited over 90 minutes to see someone and finally had to leave. I can't get a phone call returned. They are also unable to follow simple directions. I would never switch my banking to this institution after these experiences with this branch.
Every week I deposit money from my payroll check at 9am Friday and my funds are not available until 9am saturday even though my receipt says that are available Friday.The manager told me I need to cash my check then turn around fill out a deposit slip an give them the cash for it it be available Friday. Today my bank has held everyone's Friday deposits until maybe 3 pm saturday due to an update. Thery never notified anyone of this. They will make thousands in overdraw charges. How is this legal? I will be closing my account asap and recommend no-one uses this bank !
Pros: I was with Susquehanna Bank for about 4 years. The people behind the counter and the manager were always very friendly every time I walked through the door. I remember setting up online banking for my checking account and it was easy to do (they also have an app for phones making it convenient to check my balance).
Cons: After setting up my account online, Susquehanna Bank told me they would automatically stop sending paper statements in the mail to my house. I kept receiving them anyway while I was also being charges a fee on $3 a month which they never mentioned to me. I gave them a call and asked why they kept charging my account and sending me papers in the mail when they said it would stop. The lady on the phone calmly said she would cancel the online banking and for me to set up another one. Once again, I kept getting charged after I set one up.
I had a ridiculous experience with them when I had a $600 check deposited into my account and the check was taken back out from the company. I was then hit with a $15 fee! The money from the check was in my account for a week and was randomly taken out with a fee! I called them and they said they couldn't do anything about it.
I decided to close out my account with them.
I have banked with Susquehanna for going on 5 years and not once have I been displeased with service. They have every account or service for every need and the are helpful to find an accomodation for you. The employees are always smiling and helpful and if they personally don't know the answers to the questions you have, they will find you answers from someone who does know. I would never even consider changing banks. Even the fees and other things are easy to resolve and as long as it's not a habit, they are willing to work with you if something out of the ordinary happens or you hit a hard spot. The community banking environment is one that I would not pass up for any other bank!
Yesterday I transferred money from a saving account to my checking account to cover a check that I knew was going to come out the next day. I did the transfer @ 9:30 am. The following day not only was I in the negative in my account, I also got hit with a $40 overdraft fee. Now Ive been a customer for over 5 yrs and never had a problem until 2 months ago, when I had the same issue and after 6 different phone calls to 4 different branches, they reversed the charge, which I was satisfied with. Now today I figured I would bypass all the phone calls and call directly to the main branch in Littiz, PA. After a phone conversation wit a customer rep I was put on hold for about 10 min after I explained the situation. Then when she got back on the phone after speaking with her supervisor, she began telling me that the transfer was time stamped for 8 pm @ night and not 9:30 am when I did the transfer which should have happened instantly like It always does. The rep then put me on hold for another 10 min and said there was nothing they can do. I told her its a little nerve racking that they can just take $40 whenever they want. I can go on the web banking any given day and see wrong info on my accts from $7000 negative to $200 positive. She basically said there is no way for the time stamp to be wrong. I disagree when the web banking is always incorrect. I think I need to find another bank who actually cares to help a customer when there is an issue not one that robs them blind with fees they shouldn't have.
My late father held 3 life insurance policies and on his death, i inherited $75,000.00. My sister (executor) received the claim forms and used my ssn, listed her address as mine, and forged my signature. When she received the checks, she again forged my signature and deposited the checks in an account at susquehanna bank. The largest check was for $58,000.00 and apparently susquehanna bank accepted the check for deposit without question. The account did not belong to me. I filed claims with both allstate and cinga insurance, sent notarized affidavits of forgery, and filed police reports. Susquehanna bank refused to return the money. Police were no help, as one of my sister's in-laws is a common pleas court judge in delaware county, pa, and they refused to investigate. Susquehanna bank is a partner in crime.
It is all about the fees and money to them. Took over a great local bank and ran all the long-time customers away because they won't go out of there way to even treat you as a person. Awful experience with them. Go to a local bank or credit union instead.
I have been a small business owner for over 20 years and banking with Susquehanna/Farmer's First since I started. The local branches of Marietta and Columbia are the two I most frequent. I have ALWAYS been treated respectfully and as an individual. I have tremendous appreciation for the attention to great customer service towards my business and personal banking. I have received courtesy calls from time to time from the tellers or branch managers to confirm certain transactions they may have believed to be unusual. Or at times if I held a deposit too long they would call and suggest I come in to make a deposit because my balance may have been lower than usual. As a business owner, this can be a great value when a bank cares enough to call and remind the sometimes not so obvious. Their back office staff and tellers are very competent and personable. My business continues to thrive as well as my relationship with this bank. Keep up the great work and you'll keep my business. Thanks Susquehanna!
Have had terrible experience with Susquehanna since it bought out our bank. Takes longer for checks to clear, no customer service when you call in. Actually closed an account (with proof) which they say wasn't closed. Account became $8.00 overdrawn because of an automatic deduction which hadn't been transfered in time to the new bank. They have a $5 PER DAY overdraft fee. Also fees for all kinds of other little things that never were before. Used to be a nice bank but has become a bad experience. Changed banks and am happy!
My husband and I have a joint account here. We've never had any problems with Susquehanna. Their branch locations are convenient for us at home and when were traveling. The branch hours are also among the latest in the area making it easy to take care of bank transactions after work or later in the day. We have also found the tellers and other workers to always be kind and helpful. They have been around for a long time and are a good size regional bank with a respectable reputation which gives me confidence in our banking with them. I just wish they would open some branches near where I work.
They will simply be okay-not great-but when push comes to shove, they will not "help" you. Everything is about the money. On the same day I was told I am a security risk, another company I dealt with separately told me that Im such a good customer-they were waiving the fees I had incurred-helping me.
Obtaining a mortgage and have felt like I am a pawn in a game. I could have and should have switched banks weeks ago. They keep you dangling with false promises.
When i was planning to join a bank, i made sure i did my research. i went in a talked to many people before deciding to go with Susquehannah bank. When i did chose to open both a checking and a savings account, i found that they were obviously ready to help me and answer questions. No matter what questions i brought to them they always seemed happy to give me the answers. Even if they didn't know, they were sure to find out for me. i asked numerous questions about every type of account they had and they never became tired or frustrated with me. And this didn't wear off after i joined their bank. Every time i stopped into the bank, i was greeted and even recognized on occasion. I found the tellers very friendly and easy to talk to. It was a casual environment but one that i still trusted enough to handle my funds. I really can't suggest this bank more. I have never had a problem with them and truly wish they had more branches open where i just moved. As long as you appreciate thoroughly answered questions and complete support by a team that knows what they are doing, Susquehannah bank it the best, and only, choice.
I was told we needed $2,500 balance in checking to avoid service charges from non-Susquehanna ATMS. I did a balance inquiry to make sure I had $2,500 in my account, which I did. I was charged $2 for this inquiry (customer service found this very funny) and it was not given back. They told me they do not refund balance inquiry charges. I did not have this problem when it was Abington Bank, in fact, they NEVER charged a service fee. We will be leaving this bank ASAP.
20 Days from application to receipt of a debit card. Bottom line stay far away from this company unless you like pointless procedures, banking mistakes and poor customer service.
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When things are well, our experience is acceptable. We had an issue with a double charge ($27) . Initially I was told that it was their error and would be taken care of. When it wasn't we went to the bank, the manger, Albert LaCasse, was rude and uncooperative. When we tried to explain, he told us to "just be quiet, look at the screen...he knows what he is talking about...". at this my husband exploded and told him tom look again. When he did, he saw that we were correct. To add to this, when we asked to add my husband to my safety deposit box, he did it incorrectly, missing some documentation. And he is the branch manager of the branch? We called and emailed (we have read/receipt and know it was read) asking for a return call to discuss the situation, get a proper apology, and let my husband apologize for
losing his temper. No call. I went to the bank and let it be known we were thinking of closing our accounts....nothing. No one asked why or asked to help us.
It's been well over a week and we have decided to go to another bank. It's a shame that it came to this...especially over $27. It's good I found out now, I guess. One of the things I was planning to look I to that day was opening another account for a large amount of money as well as possible mortgage. What a shame...over $27...a simple call would have taken care of it. I want a place where whether I have $10 or a million, my family will be treated with respect and in a professional manner.
I try avoid big banks because they are notorious for awful customer service and ridiculous fees for the absurd. In this situation, my local bank was bought out twice and ended up being known as Susquehanna Bank. At first they seemed fine during the transition period but now they act just like a typical big bank. Recently I was charged twice in the same month for "excessive account transactions" (more than 6 in a month). Each transaction in excess of 6 in a month (savings account) is worth $20 to this institution. The funny thing is, these were simple transfers to my checking account and two automated 529 withdraws. No warning email, no on-screen warning before you proceed with the transaction, just a surprise - we take your $20. I called multiple times trying to find a local branch manager to help with this new and unknown charge to my account but they claimed it was a federal law that required them to charge for this fee. I contacted some local small banks and a local credit union that I can join and they stated that there is a law limiting the number of automated transactions within a savings account but they are not required to charge their customers a fee if this is exceeded. If this had happened at their institutions, a letter would have been generated to the customer to inform them but no fee would have been charged. After several calls with this bank - they refused to reverse the charges claiming it was a "federal law violation". So basically, if this is the type of customer service you want, then Susquehanna is your bank. If not, I would definitely recommend using a small local bank or credit union.
Susquehanna Bank states that they would like to build relationships with their customers but with my experiences, this is the furthest from the truth. They simply want your money and they will basically rob you for it.
I would recommend to STAY AWAY from Susquehanna Bank!
I've just recently switched to Susquehanna from a different bank. Between the local branch and headquarters, customer service has been top notch.
I went to a branch office to get a small loanon a vehicle I own as business in January has always been slow. I went to the branch office took in all my info called the next day ans was told the branch manager was out all day at meetings, which I wasn't told of as I had informed her I wanted the loan mostly to pay for another loan which was due in 2 days. Wasn't told it could not be done in that time. Went there on a wednesday called thursday was told she would not be back the rest of the day. Waited until friday and nothing, waited the weekend until Monday and nothing. Here it is Tuesday and still nothing. Beleive me if I didn't need the money I would have never went. I don't want another bill to pay but times are hard and was just trying to keep my head above water. But I guess the little person dosn't matter. Just kick us to the side.