Susquehanna Bank Customer Reviews
1 out of 5 marks
It is all about the fees and money to them. Took over a great local bank and ran all the long-time customers away because they won't go out of there way to even treat you as a person. Awful experience with them. Go to a local bank or credit union instead.
4 out of 5 marks
I have been a small business owner for over 20 years and banking with Susquehanna/Farmer's First since I started. The local branches of Marietta and Columbia are the two I most frequent. I have ALWAYS been treated respectfully and as an individual. I have tremendous appreciation for the attention to great customer service towards my business and personal banking. I have received courtesy calls from time to time from the tellers or branch managers to confirm certain transactions they may have believed to be unusual. Or at times if I held a deposit too long they would call and suggest I come in to make a deposit because my balance may have been lower than usual. As a business owner, this can be a great value when a bank cares enough to call and remind the sometimes not so obvious. Their back office staff and tellers are very competent and personable. My business continues to thrive as well as my relationship with this bank. Keep up the great work and you'll keep my business. Thanks Susquehanna!
2 out of 5 marks
Have had terrible experience with Susquehanna since it bought out our bank. Takes longer for checks to clear, no customer service when you call in. Actually closed an account (with proof) which they say wasn't closed. Account became $8.00 overdrawn because of an automatic deduction which hadn't been transfered in time to the new bank. They have a $5 PER DAY overdraft fee. Also fees for all kinds of other little things that never were before. Used to be a nice bank but has become a bad experience. Changed banks and am happy!
5 out of 5 marks
My husband and I have a joint account here. We've never had any problems with Susquehanna. Their branch locations are convenient for us at home and when were traveling. The branch hours are also among the latest in the area making it easy to take care of bank transactions after work or later in the day. We have also found the tellers and other workers to always be kind and helpful. They have been around for a long time and are a good size regional bank with a respectable reputation which gives me confidence in our banking with them. I just wish they would open some branches near where I work.
1 out of 5 marks
They will simply be okay-not great-but when push comes to shove, they will not "help" you. Everything is about the money. On the same day I was told I am a security risk, another company I dealt with separately told me that Im such a good customer-they were waiving the fees I had incurred-helping me.