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Susquehanna Bank Customer Review

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142411's Profile Image

1 out of 5 marks

Reviewed by 142411

Aug 8th 2012

Okay until you need them to treat you like a person

They will simply be okay-not great-but when push comes to shove, they will not "help" you. Everything is about the money. On the same day I was told I am a security risk, another company I dealt with separately told me that Im such a good customer-they were waiving the fees I had incurred-helping me.

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Other Susquehanna Bank Reviews

sclaybaugh's Profile Image

Reviewed by sclaybaugh

Aug 5th 2014

1 out of 5 marks

Be careful - you could lose your account

I had a checking account at this bank over two years ago and don't recall ever being given a fee schedule. Over time, my balance went negative because I didn't realize that a $2 fee was being imposed for every balance inquiry I made. Even the inquiries which were made at M&T Bank's free ATMs at all Rutter's Stores!. This eventually resulted in checks bouncing and now, two years later I am denied a checking account because they reported it to TeleChek. The account was closed without my knowledge as well. Shame on these fools. I went to several branches to try and resolve the problem and was assured that the fees would be refunded. I think that the managers only said that to get me to leave. If you ever have the misfortune of having to deal with this corporation, make sure that everything is spelled out in detail and that you get a copy of all documents which you sign. These people trust no one and they should not be trusted either.

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stuber's Profile Image

Reviewed by stuber

Aug 6th 2014

5 out of 5 marks

Kris Nice

Susquehanna Bank has always gone above and beyond for me. I have been banking with them for a very long time. Kris Nice at the Park City Office has always exceeded my expectations. Susquehanna Bank is very fortunate to have Kris on their team!

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