B+ MyBankTracker Rating

Synchrony Bank

About Synchrony Bank

Synchrony Bank (formally GE Capital Retail Bank) is a federal savings bank headquartered in Draper, Utah and a member of the Federal Deposit Insurance Corporation. It provides customized credit programs to retailers and consumers in the United States, including private label and bankcard credit programs to major national, regional and independent retailers, as well as private label credit programs, promotional and installment lending, bankcards and financial services for consumers through dealers, contractors, manufacturers, healthcare practices, and service providers across nearly 20 industries.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Synchrony Bank Bank Customer Reviews

  • A
    Reviewed By ARRRUUUGH! Jul 28, 2014

    Horrible Customer Service...and worst voice response system!

    This is ABSOLUTLEY the worst telephone support system I have ever tried to work with. It appears to be designed and developed by high schoolers with a rudimentary understanding of programming and no practical business or customer service experience.

    So GE...instead of changing your name to something inane and ridiculous how about spending a few dollars to fix that crappy system.

    I wish there was a rating below zero because that is what this service deserves.

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  • C
    Reviewed By CKinCali Apr 30, 2014

    Poor Customer Service

    I chose this savings account based upon competitive interest rates and good customer ratings. I have been repeatedly disappointed. I should say that I have 6 other online banks, all with much better service than GE offers. First off, the application process is flawed. I completed the application but received no confirmation. During the completion, I couldn't figure out how to link another bank for deposits using the usual online verification process. Ugh, I was stuck doing this by mail. Later I realized that "random payment" indicated an online process. So after I snail-mailed the deposit slip from my other bank and an authorization letter to link the account for transfers, 2 weeks passed.

    I had to contact them to find out that they couldn't locate the complete account number, although this is displayed on the deposit slip. Contacting them? I gave up on waiting on hold on 2 occasions and settled for email response in 24 hours. Nothing like the immediate Chat help feature at Ally. The initial deposit was held for 12 days before it was made available.

    Furthermore, I couldn't find their routing number anywhere on the website, spending way too much time looking for it, resorted to another email, waiting another 24 hours.

    So, the website has poor functionality and the ability to contact them is painstaking. Choose Ally and/or CIT bank over GE Optimizer -- hands down.

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  • R
    Reviewed By Ryan+Healey Feb 23, 2014

    Web Site from 1990 Makes Experience Painful

    GE Capital Retail Bank handles the servicing of many credit card account for retailers such as Gap, Amazon, etc. However, it's 2014 and their customer facing web site is one of the most outdated of any bank anywhere. Sign in is cumbersome, features are hard to navigate, old accounts remain visible the staff claims there is no way to remove them and the entire site looks a decade old. I can't believe GE can't afford to have a state of the art web site that puts Discover, Chase, Citibank and others in the industry to shame. However, months and years pass with no improvement.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A