About Synchrony Bank

Synchrony Bank (formally GE Capital Retail Bank) is a federal savings bank headquartered in Draper, Utah and a member of the Federal Deposit Insurance Corporation. It provides customized credit programs to retailers and consumers in the United States, including private label and bankcard credit programs to major national, regional and independent retailers, as well as private label credit programs, promotional and installment lending, bankcards and financial services for consumers through dealers, contractors, manufacturers, healthcare practices, and service providers across nearly 20 industries.
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Overall Rating

MyBankTracker rated Synchrony Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


MyBankTracker Rating

Customer Rating
Based on 44 Reviews
Financial Health
Based on Texas Ratio: 8.32
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Synchrony Bank Location Map
We found branches close to you and 1 nationwide.
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Most Helpful Customer Reviews

mudeb123's Profile Image

Reviewed by mudeb123

May 3rd 2015

5 out of 5 marks

No compassion for customers

I had an account with GE Capital which is now Synchrony Bank. I have always paid on time for the last year and I have never had a late payment and I always make double payments when I pay. My payment is due on the 27th of each month. I accidentally missed the April 27th payment somehow and when I discovered it, I immediately and promptly paid them. I called them to let them know that this was a huge oversight and I had always paid on time and never missed a payment. They had no compassion and said that they had already reported this to the credit bureaus. I begged them not to do this because it would hurt my credit score to have a late payment and they said it was their policy. I called back to ask how long this would be on my credit and the representative replied "forever". I think this is disgraceful. I could even understand if I had been 10 days past due or even a month but it was just a week and I begged them to reconsider, but they would not.

Is this review helpful? ▲ Yes 1 ▼ No 0

baldi785's Profile Image

Reviewed by baldi785

Jul 24th 2014

5 out of 5 marks

Easy no hassle setup

Unlike other reviews for this bank, I experienced no issues in setting up my new savings account. I simply completed an on-line application, and utilized an electronic payment verification from an external bank to fund the account. I have called in multiple times (to order deposit slips & make schedule additional transfers) and I have never been put on hold. The only issue I would have with Synchrony is that I would like to have a mobile check deposit option, which I was told they are working on.

Overall Synchrony Bank has provided a great experience and a very competitive interest rate.

Is this review helpful? ▲ Yes 2 ▼ No 3

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