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TCF Bank Customer Review

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xxyz's Profile Image

1 out of 5 marks

Reviewed by xxyz

Apr 2nd 2012

Bad bad.

My advise DON'T OPEN ANY ACCOUNT in this "bank".They are CHEATERS.They will say you system error and will charge you overdraft fees and balance return fee.If you will call them EVERY DAY mabe they will return fees after 1 and a half months.If you won't call them You will be lucky after 2-3 mo.It happened to me 2 times in 6 mo.Online banking is the worst as s##t.Every problem you have go to branch and waisting your time.

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Eris's Profile Image

Reviewed by Eris

May 2nd 2014

1 out of 5 marks

Should have heeded the warnings - Well known awful employee Coon Rapids - Cub Foods

I had been warned by 3 separate people to avoid the "B----" at this location. There was only one teller present at the time of my visit, however. When I started speaking to her, her obnoxious attitude set off one or two alarm bells. Ah yes, I'm dealing with Her -- lucky me.

At first I was quite calm while she answered my questions with one word answers - this was extremely frustrating. I have worked in customer service and this woman was like the video they show you on how not to behave if a customer is upset.

I asked her -- as one does -- if her manager was there. "I am the manager" she said. I could not help but laugh as she was clearly not -- a manager would never behave in the way she did. The story changed though when other tellers started to come out, I asked her again a bit louder to clarify that she was indeed the manager, and now she wasn't - the manager was not there. I also could not help but notice her business card said "supervisor." This is an hourly position not even close to manager. If you are curious, check out glassdoor to see just how far a supervisor is from manager. In pay and status. It's quite a distance.

Every single thing out of her mouth was communicated to me in the most high school, nastiest way possible. In the end I flipped her the bird and left. I told her before leaving, "Don't say you're the manager when you aren't, that's lying."

On the phone TCF apologized profusely for her behavior and I filed a formal complaint. It's customer service 101 that you never, ever respond to a customer in such a way that will escalate any sort of irate situation.

This woman has to be someone's daughter or girlfriend because she should not be employed there, if anywhere. Her name is Kayla or Caylee or something - as people warned me, I'm warning you now - if you have to go to a store branch and it has to be this one, steer clear. If you do have an experience, make a formal complaint.

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rtm727's Profile Image

Reviewed by rtm727

Sep 9th 2014

1 out of 5 marks

How are you not online in 2014?

Besides the annoying long wait times on the phone, always at least 15 minutes. How is it that a bank in 2014 doesn't offer any services online!? I can veiw my account!? wow, thanks. I can't even pay my card online. I had my real bank send them a check through the mail the only way they could and TCF denied it and said that account number for my bank didn't exist! WHAT!? and then tried to cahrge me late fee. I have only had this account for 2 months nad have already had a problem each month.

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