MyBankTracker rated TCF Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
First and foremost, worst experience ever. They lied many times, received a debit card in the mail but no pin, was told the pin would arrive in 2-3 days. Never came. Took over a month to receive a working debit card. They have many many kinds of dumb fees. They scam you with over draft fees (over $400 in my case) i did the refer a friend and never received my $25. The tellers harass you into opening all kinds of useless accounts. You can't do debit, only credit. I would never recommend this bank to anyone.
There is validation that they are in violation of multiple federal laws and rules, and when found in violation, THEY get nasty! On top of that, they collect charitable donations from customers, then do press releases about how much money THEY raised for charity. Then THEY take the tax break on those customer-donations. I could go on for 2 weeks from Tuesday. Horrible, unethical and devious people.
I have had numerous experiences with tcf which, after decades of loyalty since great lakes, the original bank, was formed. The personalized service has completely disappeared. The staff rotation guarantees that you will never get to know anyone that works there. Recently, the manager at the briarwood branch, after failing to explain or check with any superior, simply turned her back and rudely dismissed me.
When asked to give me the name of her superior, she refused. Interesting episode. It is a hopeless situation. I am moving my business 20 yards away to chase. They have a far superior organization. Able to accept wire transfers from international banks, a level of financial information that is satisfying my needs both small and large. Tcf should not be considered a place that cares much at all about real customer service. And..
We are supposed to entrust them with our money?