MyBankTracker rated TCF Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
First and foremost, worst experience ever. They lied many times, received a debit card in the mail but no pin, was told the pin would arrive in 2-3 days. Never came. Took over a month to receive a working debit card. They have many many kinds of dumb fees. They scam you with over draft fees (over $400 in my case) i did the refer a friend and never received my $25. The tellers harass you into opening all kinds of useless accounts. You can't do debit, only credit. I would never recommend this bank to anyone.
I was running a small business and set up accounts at TCF because I was getting checks in the door and they were close, making it easy to desposit. As mentioned by others, their overdraft policies are designed to result in fees for even the most responsible people.
We then made the mistake of refinancing our home with TCF. They hit us with a balloon loan (this was at the height of the financial crisis), but we figured we would refinance before the interest rate increased. Unfortunately, they stuck a clause into the deal saying we had to pay a penalty if we paid it off before the full term of the loan. So we had to eat that.
More recently, I went back to close a few accounts I had left inactive, and found they were almost drained with an inactive account fee they added. Compounded over time, they stole thousands of dollars from my accounts with monthly fees just for having money in the bank.
When it really counts - like trying to buy a house, TCF fails miserably in every way imaginable. I transferred a large amount from another bank into TCF, and they hijacked that deposit for the full 9 days. I called to ask what was up and they blamed it on the other bank. So then I got my other bank on the phone, verified that the funds had been RELEASED by them, and we conferenced called TCF, who then made an about-face and admitted that they just couldn't make the funds available to me yet, even acknowledging that they lied initially. Now fast forward, and I need to make a wire transfer out of TCF to the mortgage underwriter. I called two times in the week leading up to the closing date to verify how the wire transfer works, and how long I will need. They ASSURED me that as long as I completed the paperwork in the branch before 2PM, it would be all cleared by noon the next day. Now it's the next day and the wire hasn't cleared yet. I call them and ask again what's up. "Well since it is a large amount there are extra steps to verify, I can assure you it will clear by 3PM". Hold up. 3PM?!? YOU JUST TOLD ME NOON!!!!
The second I close on my house, the very first thing I'm looking forward to is closing my TCF accounts forever. Avoid this garbage institution at all costs or you'll regret it when it matters most.