MyBankTracker rated TCF Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
First and foremost, worst experience ever. They lied many times, received a debit card in the mail but no pin, was told the pin would arrive in 2-3 days. Never came. Took over a month to receive a working debit card. They have many many kinds of dumb fees. They scam you with over draft fees (over $400 in my case) i did the refer a friend and never received my $25. The tellers harass you into opening all kinds of useless accounts. You can't do debit, only credit. I would never recommend this bank to anyone.
I have had numerous experiences with tcf which, after decades of loyalty since great lakes, the original bank, was formed. The personalized service has completely disappeared. The staff rotation guarantees that you will never get to know anyone that works there. Recently, the manager at the briarwood branch, after failing to explain or check with any superior, simply turned her back and rudely dismissed me.
When asked to give me the name of her superior, she refused. Interesting episode. It is a hopeless situation. I am moving my business 20 yards away to chase. They have a far superior organization. Able to accept wire transfers from international banks, a level of financial information that is satisfying my needs both small and large. Tcf should not be considered a place that cares much at all about real customer service. And..
We are supposed to entrust them with our money?
They charge you every chance they can, i had items in pending and the order they were in i should have been charged 1 overdraft fee of $37. Well they took and changed it around so they could get me 4 times 1 day then 2 times the second even though i brought them cash before 3:00 pm. The teller told me i'd be fine since i brought cash & wouldn't get od fees, well they didn't honor that, they charged me anyhow. They just take any trust you have in their bank and wipe their butts with it. Plus they don't have allot to offer like a credit union or normal bank like visas or loans. Just stay away, they don't know how to treat their customers. The ceo or the higher ups are not so bad but talking to one is impossible. Your best option if you do bank tcf & have problems is to write a letter. The staff at these fly by night branches are youngsters that obey the computer, don't believe in the customer or that we are always right. They're just scared little kids at a job they know nothing about except how to do basic math. Good luck to all that don't heed my advice.