MyBankTracker rated TCF Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
First they took advantage of us by charging us $74 in overdraft fees. When we asked that it be waived as we were not interested in their overdraft protection, they told us that there is nothing they can do because we are asking in more than 14 days after the charges were billed. This is nothing but an excuse. One of our transactions was $15. The overdraft charge that it cased was $37. Then i locked out my account. The first rep i spoke to just unlocked it. Then i ended up locking it again 2 weeks later.
I ended up with a different rep who had a completely different standard of what he will be needing to unlock the account. This one wanted the card or account number in addition to the usual social security, etc. Verification info. I did not have it with me so he refused to unlock my account. So now great i have to call again later. I need one more month to transfer all electronic payments out of it and then i can't wait to close the account. Hopefully i'll have an opportunity to tell the rep when i'm closing the account that they are truly "! @#$ bank. "
I was given a $50 gift card and when I decided to use it a while later, the balance was zero. I called TCF and was told that fees were taken out each month, which took the $50. I never used or activated the card. TCF said there is nothing they can do. I am so disappointed. I guess $50 is worth losing customers, I'm closing my TCF account.