First they took advantage of us by charging us $74 in overdraft fees. When we asked that it be waived as we were not interested in their overdraft protection, they told us that there is nothing they can do because we are asking in more than 14 days after the charges were billed. This is nothing but an excuse. One of our transactions was $15. The overdraft charge that it cased was $37. Then i locked out my account. The first rep i spoke to just unlocked it. Then i ended up locking it again 2 weeks later.
I ended up with a different rep who had a completely different standard of what he will be needing to unlock the account. This one wanted the card or account number in addition to the usual social security, etc. Verification info. I did not have it with me so he refused to unlock my account. So now great i have to call again later. I need one more month to transfer all electronic payments out of it and then i can't wait to close the account. Hopefully i'll have an opportunity to tell the rep when i'm closing the account that they are truly "! @#$ bank. "
Tcf bank has horrible customer service and absolutely could not care any less about its customers. They have very poor online services. They canceled my debit card due to a security breach at a store that i shopped at. They gave me no warning that the card would be deactivated and then said that they would charge me $25. 00 to send me a new card quickly, otherwise i would have to wait 10 business days for a debit card. I told them that i would be closing all of my accounts and their response was "ok". My advice is bank anywhere else.
Banked with them since 1985. I've been trying to get a new atm card since september 2014, it's november 2014. I'm part of the home depot breech. I've spent over 227 minutes on the phone and five visits to the branch trying to resolve this. One conclusion, their help desk is either totally incompetent or a room full of liars. No working atm cards but they're always going to send a replacement to me using some sort of 2 day mail service. Or i can spend $35. 00 for a rush service.
Was insulted by a branch manager who seemed more interested in that i close my accounts and she continue with whatever she actually does all day. Oh but if i wanted to stay and get a replacement faster, i could spend $ 35. 00... Loved the old branch, people were great. 29 years with the same bank says a lot in today's world. Too bad there won't be 30 years.