First they took advantage of us by charging us $74 in overdraft fees. When we asked that it be waived as we were not interested in their overdraft protection, they told us that there is nothing they can do because we are asking in more than 14 days after the charges were billed. This is nothing but an excuse. One of our transactions was $15. The overdraft charge that it cased was $37.
Then I locked out my account. The first rep I spoke to just unlocked it. Then I ended up locking it again 2 weeks later. I ended up with a different rep who had a completely different standard of what he will be needing to unlock the account. This one wanted the card or account number in addition to the usual social security, etc. verification info. I did not have it with me so he refused to unlock my account. So now great I have to call again later.
I need one more month to transfer all electronic payments out of it and then I can't wait to close the account. Hopefully I'll have an opportunity to tell the rep when I'm closing the account that they are truly "!@#$ bank."
i had an account in which i held money, no interest rate, so they used my money at no cost. i withdrew money in cash because i was unemployed so i could have start over money, i accumulated quite a lot of money, but i withdrew the money from their bank. i got a job so i didn't need the cash anymore so i deposited the money back in a lump sum the quizzed me about the money and i answered their questions but now they are closing my account. they suck
I am Trustee for my 87 yr old grandmother whom has alzheimers and when I contacted [Redacted] (Assistant vice pres retail lending) about refinancing a small mortgage for my Gma. I was blown away by the obscured transactions that transpired. [Redacted] responded to my initial email with a puzzling response claiming that he had no access to Gmas file and that I should call the 1800 number. Consequently when I did as he advised the woman I spoke to tried to refer me to,[Redacted]. Furthermore I explained to her, he was the reason I was contacting her. She then expressed her confusion as to why he would do that and stated she was going to call [Redacted] to get some answers and also stated that she would call me back within 24 hrs; needless to say I never received a call back. The saga continues with TWIN CITY FEDERAL and their ridiculous banking practices!