First they took advantage of us by charging us $74 in overdraft fees. When we asked that it be waived as we were not interested in their overdraft protection, they told us that there is nothing they can do because we are asking in more than 14 days after the charges were billed. This is nothing but an excuse. One of our transactions was $15. The overdraft charge that it cased was $37.
Then I locked out my account. The first rep I spoke to just unlocked it. Then I ended up locking it again 2 weeks later. I ended up with a different rep who had a completely different standard of what he will be needing to unlock the account. This one wanted the card or account number in addition to the usual social security, etc. verification info. I did not have it with me so he refused to unlock my account. So now great I have to call again later.
I need one more month to transfer all electronic payments out of it and then I can't wait to close the account. Hopefully I'll have an opportunity to tell the rep when I'm closing the account that they are truly "!@#$ bank."
They literally hold transactions until you withdraw your money just to take them out a week later and charge tons of fees. I'm sorry but i work to hard to give my money away! Closing my account as soon as they open!
I have never been treated this bad in an establishment that calls me a customer the hours online say "9 - 5," nothing else so I decided if I rushed I would be able to bike there before I work. I arrived at 4:30 and they had been closed since 2 I plan to remove all my funds ASAP worst customer service I've ever had. They're tellers have consistently treated me worse than the minimum wage employees at any McDonald's I've ever been to.