First they took advantage of us by charging us $74 in overdraft fees. When we asked that it be waived as we were not interested in their overdraft protection, they told us that there is nothing they can do because we are asking in more than 14 days after the charges were billed. This is nothing but an excuse. One of our transactions was $15. The overdraft charge that it cased was $37.
Then I locked out my account. The first rep I spoke to just unlocked it. Then I ended up locking it again 2 weeks later. I ended up with a different rep who had a completely different standard of what he will be needing to unlock the account. This one wanted the card or account number in addition to the usual social security, etc. verification info. I did not have it with me so he refused to unlock my account. So now great I have to call again later.
I need one more month to transfer all electronic payments out of it and then I can't wait to close the account. Hopefully I'll have an opportunity to tell the rep when I'm closing the account that they are truly "!@#$ bank."
Besides the annoying long wait times on the phone, always at least 15 minutes. How is it that a bank in 2014 doesn't offer any services online!? I can veiw my account!? wow, thanks. I can't even pay my card online. I had my real bank send them a check through the mail the only way they could and TCF denied it and said that account number for my bank didn't exist! WHAT!? and then tried to cahrge me late fee. I have only had this account for 2 months nad have already had a problem each month.
Went to the bank to cash a check made out on their bank. They wanted to charge us 7. 00 for something that cost them nothing. I know they did not make the policy but the guy was just rude. He shrugged his shoulders when asked a question. I will have to agree with the others regarding this bank. Bad customer service. This was the stand alone bank in apple valley