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TCF Bank Customer Review

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SSherman's Profile Image

1 out of 5 marks

Reviewed by SSherman

Jan 7th 2013

Misleading information for charging fees & False promos

I am like most individuals in the 21st Century; I use online banking daily. With another bank, it is very accurate. So, I decided to open an account with a new bank-TCF only because it was a promo within a grocery store and I saw the commercials "open 7 days a/week"....great (I thought)!

I was shopping and a bank rep approached me & told me we have a $35 promo-if you open the account today. So, I decided to go ahead and open the acct. Well, the promo for a FREE $25 was never given to me. An in-store teller told me they knew anything about the promo. After a couple of weeks, I noticed the money never was credited to my account.

However, the worst part was being assessed $74 in NSF fees ($37 each) for 2 transactions that showed to be in a positive balance on the day the transactions were completed & even today (10 days). The representative at the branch told me to contact customer service because he could not explain why I was assess those fees. The teller at the 800# said that even though on the website, online banking states "current balance including pending transactions" is stated with a date and time stamp, it really isn't the most accurate information. She stated the most accurate information is the paper ledger. She stated even though I used the pin for a POS transaction which is suppose to deduct that amount immediately and post to my balance, that and a credit transaction would only be paid after a "PENDING" transaction. I clarified this statement, a pending transaction would supercede a post transaction? She stated yes. I never heard of a posted transaction, which is usually a settled/closed transaction, being paid after a "pending".

However, at the time those transactions were done and today with a print out, I was in the POSITIVE and yet, I was assessed $74. She said she would credit me $15 of the $74 and send me a ledger with the terms and conditions. I am now going back to my former back as my primary bank !!

Beware- shady stuff with TC

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Other TCF Bank Reviews

timb's Profile Image

Reviewed by timb

Jul 21st 2012

4 out of 5 marks

Not the best, but far from the worst

A lot of the times that I do go into a TCF I have to wait on individuals who seem like they never had a bank account before and the line growwssss, not always but around but 35% percent of the time. Although the staff are very friendly, when the line does grow there are staff members just standing around, which is very annoying. However, I guess I'm lucky enough to have 2 branches just a few miles away, complete with ATM machines. Their online banking is excellent to say the least, and there is a way to ensure you don't get stuck with overdrafts. If you have a pending item on a Monday for example, make sure you make a deposit before 2:00 PM on that day and you should be safe. Another good thing about TCF Bank is that they are open 7 days a week. On the other hand in a city the size of joliet there are only 3 branches that I can think of. But, they are located within a couple of miles from me as indicated earlier. When it come to overdrafts, all banks are in it together. I remember back in the 90's, a bankster was on TV saying the reason they are so high was to "discipline" the consumer so us not to bright consumers would be more careful in the future, and balance our check books properly. Now I see why Elvis shot his TVs, that was before ole Bill killed the Glass-Steagall act. I also have direct deposit, never had a problem, and in the 2 and a half years I've been with TCF I never had an overdraft, I've been lucky a few times. And like all banks, let's say you have purchased by 5 items, 1 big, 4 small, they'll take the big one 1st so as to guarantee that all 5 bounce. That's the oldest trick in the book.

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NaturalCJ's Profile Image

Reviewed by NaturalCJ

Jul 19th 2014

1 out of 5 marks

Hidden Fees / Obvious Incompetence

TCF has lost TWO payroll checks that were suppose to be deposited into my account. That problem was bad enough, but what made it worse was their unwillingness or inability to address it. I am a college student trying to save money, working two jobs and TCF (totally careless frauds) gave me a laundry list worth of things to do rather than being apologetic and fixing the problem. DO NOT BANK WITH TCF!

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