I am like most individuals in the 21st Century; I use online banking daily. With another bank, it is very accurate. So, I decided to open an account with a new bank-TCF only because it was a promo within a grocery store and I saw the commercials "open 7 days a/week"....great (I thought)!
I was shopping and a bank rep approached me & told me we have a $35 promo-if you open the account today. So, I decided to go ahead and open the acct. Well, the promo for a FREE $25 was never given to me. An in-store teller told me they knew anything about the promo. After a couple of weeks, I noticed the money never was credited to my account.
However, the worst part was being assessed $74 in NSF fees ($37 each) for 2 transactions that showed to be in a positive balance on the day the transactions were completed & even today (10 days). The representative at the branch told me to contact customer service because he could not explain why I was assess those fees. The teller at the 800# said that even though on the website, online banking states "current balance including pending transactions" is stated with a date and time stamp, it really isn't the most accurate information. She stated the most accurate information is the paper ledger. She stated even though I used the pin for a POS transaction which is suppose to deduct that amount immediately and post to my balance, that and a credit transaction would only be paid after a "PENDING" transaction. I clarified this statement, a pending transaction would supercede a post transaction? She stated yes. I never heard of a posted transaction, which is usually a settled/closed transaction, being paid after a "pending".
However, at the time those transactions were done and today with a print out, I was in the POSITIVE and yet, I was assessed $74. She said she would credit me $15 of the $74 and send me a ledger with the terms and conditions. I am now going back to my former back as my primary bank !!
Beware- shady stuff with TC
I opened a savings account with them and deposited the minimum amount before the deadline. They charged me an overdraft fee that month. So I went in and explained what happened and they apologized and reversed the fee. The next month they made the same error so I went in to have it corrected and they apologized for a second time and fixed the fee. Then it happened a third time and I said that I didn't trust them and wanted to close my account. They wouldn't let me close the account until a month had passed for some unknown reason. It's been closed for five years now and I still have problems with them trying to charge me for an insufficient funds fee.
I opened an account several years ago in order to have the convenience of a local bank, as my primary bank is based in Texas (USAA). I was told at the time that due to the status of my account, I would not be charged fees regardless of how much was in my account or how often I made transactions. This held true until two months ago when TCF began taking $10 out for my inactivity. I attempted to call TCF to figure out what the heck is going on, and it turns out that the local number rings and rings and is never answered, while the 800 number is purely automated no matter what button you press. As a result, I will be going in person to express my angst, and I will be discontinuing business with this bank. When you only have $80 in your account, $10 a month in fees is absolutely ludicrous.
I never received any letter or email indicating that there would be a change to my status, so I really don't know what the deal is. My husband left TCF a couple years ago when they pulled a similar stunt with his account due to his not making the allotted amount of transactions per month. At that time his account was far more active than mine had ever been, and yet I was not penalized until just this past February.