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C+
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TCF Bank Customer Review

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CB1000's Profile Image

1 out of 5 marks

Reviewed by CB1000

Jan 20th 2013

Nightmare

This bank is terrible. I own several house with mortgages and have recently re-financed some of them. TCF is by far the worst bank in the business. Their customer service is none existing. No phone support. They are predator lender that will stick it to their customers. Over charging interest rates because they know the have people over a barrel. They are charging 6% more than Compass or Ally Bank on lines of credit. Seriously THIS IS THE WORST BANK EVER. They give all Banks a bad name.

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Other TCF Bank Reviews

dani9755's Profile Image

Reviewed by dani9755

Jul 29th 2014

5 out of 5 marks

I want to take all my money out and take it somewhere else

I have had many bank experiences over the last 10 years, one being how I've had to change my checkbooks because of new ownerships. I finally ended up with TCF Bank. I have had some minor issues but they always get resolved. My last banking experience got me to the point where I was telling the employee "I'm taking all my money out and going somewhere else". I was upset because I wanted to activate my new debit card and I had to pay a fee even though it was at a ATM at a TCF Bank. I went through the ATM and it used to be where you had that option "activate". No longer there, so I just pushed a button, maybe show my balances, not even sure, I never use the ATM> I went to the desk just to find out if I was activated and found out that I was, but it "only" cost me $1.50. Okay, yes, only $1.50, but the fact was I went to a TCF bank exclusively so that I could activate for free. I was so pissed off and I wanted to take all my money out and take it somewhere else, based on principle. I didn't. A couple of days later, the TCF banking manager called me personally and reassured me that the fee would be taken off. I wish I would have asked for him sooner. I only started going to this branch because of this manager. He is such an asset to this industry, I can't even say enough! We need more people like this! He took care of my "1.50" and as ridiculous as it sounds, my $1.50 was important enough for him to make the call and deem me enough as a valued customer. So rare in this time and age. Thank you TCF

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Bstanifer's Profile Image

Reviewed by Bstanifer

Jul 27th 2014

5 out of 5 marks

Great bank to be with

This bank is fast and has great customer service

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