Overall Rating

MyBankTracker rated TCF Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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TCF Bank Customer Review

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CB1000's Profile Image

1 out of 5 marks

Reviewed by CB1000

Jan 20th 2013

Nightmare

This bank is terrible. I own several house with mortgages and have recently re-financed some of them. TCF is by far the worst bank in the business. Their customer service is none existing. No phone support. They are predator lender that will stick it to their customers. Over charging interest rates because they know the have people over a barrel. They are charging 6% more than Compass or Ally Bank on lines of credit. Seriously THIS IS THE WORST BANK EVER. They give all Banks a bad name.

Is this review helpful? ▲ Yes 2 ▼ No 0

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shar2465's Profile Image

Reviewed by shar2465

Feb 14th 2015

1 out of 5 marks

TCF And Briarwood Branch Incompentencies

I have had numerous experiences with tcf which, after decades of loyalty since great lakes, the original bank, was formed. The personalized service has completely disappeared. The staff rotation guarantees that you will never get to know anyone that works there. Recently, the manager at the briarwood branch, after failing to explain or check with any superior, simply turned her back and rudely dismissed me.

When asked to give me the name of her superior, she refused. Interesting episode. It is a hopeless situation. I am moving my business 20 yards away to chase. They have a far superior organization. Able to accept wire transfers from international banks, a level of financial information that is satisfying my needs both small and large. Tcf should not be considered a place that cares much at all about real customer service. And..

We are supposed to entrust them with our money?

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love2lynch's Profile Image

Reviewed by love2lynch

Sep 27th 2013

1 out of 5 marks

Total Fly By Night Bank W/children Running These Little Branches, They're Gonna Take You're Money & That's It, Stay Away

They charge you every chance they can, i had items in pending and the order they were in i should have been charged 1 overdraft fee of $37. Well they took and changed it around so they could get me 4 times 1 day then 2 times the second even though i brought them cash before 3:00 pm. The teller told me i'd be fine since i brought cash & wouldn't get od fees, well they didn't honor that, they charged me anyhow. They just take any trust you have in their bank and wipe their butts with it. Plus they don't have allot to offer like a credit union or normal bank like visas or loans. Just stay away, they don't know how to treat their customers. The ceo or the higher ups are not so bad but talking to one is impossible. Your best option if you do bank tcf & have problems is to write a letter. The staff at these fly by night branches are youngsters that obey the computer, don't believe in the customer or that we are always right. They're just scared little kids at a job they know nothing about except how to do basic math. Good luck to all that don't heed my advice.

Is this review helpful? ▲ Yes 4 ▼ No 0

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