The Tellers are always friendly! Ive never day issues! The new daily overdraft fee a lot of people don't know is actually to benefit most! If u think about it most people have multiple ways of accessing their account. If you overdraft it you normally now within the day that you did. So instead of charging people for $35.00 an item times 5 transactions they charge u 1 $28.00 dollar fee. Now even if u only overdraft by one item that is still over then the $35.00 dollar fee. So all the bank is asking u to do is checks your account on a regular basis. Doesn't seem that hard right? On top of that there are many ways to avoid getting those fees in the first place! More basic knowledge don't spend more then u have and your fine, common sense right. So for all those people that complain about overdraft fees use your brain and ive found out that as long as your not screaming at people they are willing to help u if their is a mistake on your account! So if everyone just uses their brain once in a while u should have no issue right. Again common sense!
customer service really sucks. can't even do online banking at 6 am site down. you would think an institution this size would be on the ball. I have been a customer for 15 years and there service just keeps getting so bad I am leaving them just plain bad news I don't feel secure at tcf anymore
I'm a college student and I don't have much money. If you already read the other reviews listen to them. I was using this bank when I was 18 and in college. I got paid at night time once and this payment came in late for some reason(new management did payroll late) anyways I purchased a textbook about 1 hour before my paycheck came because I assumed that payroll payed me. I also purchased lunch and a few other things that day. Anyways long story short instead of fining me 1 fee they fined me like multiple fees and I end up paying them $500. The worst 2 weeks of my life was due to TCF. I had no money and I pretty much starved and had to walk everywhere.
This is another good story about TCF. Well one day TCF decided to change their overdraft policy so instead of opting in yes protect me from overdraft fees they decided to split this into two sections. So one was yes, don't let me overdraft when I do ATM withdrawals and another which was automatically put to no don't protect me from overdraft when I use my debit card..I ended up being fined about $100 just because TCF bank.
Also when I called the banks head quarters to ask why I got so many fines this customer support guy decided to read every transaction from day one That I had the card.. I'm not exactly sure why he read all my transaction from day one but that didn't help..I ended up jousting hanging up.
Keep in mind this all occurred in 2013.. The year TCF was fined $10 mil for not filing a bank secrecy document.