The Tellers are always friendly! Ive never day issues! The new daily overdraft fee a lot of people don't know is actually to benefit most! If u think about it most people have multiple ways of accessing their account. If you overdraft it you normally now within the day that you did. So instead of charging people for $35.00 an item times 5 transactions they charge u 1 $28.00 dollar fee. Now even if u only overdraft by one item that is still over then the $35.00 dollar fee. So all the bank is asking u to do is checks your account on a regular basis. Doesn't seem that hard right? On top of that there are many ways to avoid getting those fees in the first place! More basic knowledge don't spend more then u have and your fine, common sense right. So for all those people that complain about overdraft fees use your brain and ive found out that as long as your not screaming at people they are willing to help u if their is a mistake on your account! So if everyone just uses their brain once in a while u should have no issue right. Again common sense!
i had an account in which i held money, no interest rate, so they used my money at no cost. i withdrew money in cash because i was unemployed so i could have start over money, i accumulated quite a lot of money, but i withdrew the money from their bank. i got a job so i didn't need the cash anymore so i deposited the money back in a lump sum the quizzed me about the money and i answered their questions but now they are closing my account. they suck
I am Trustee for my 87 yr old grandmother whom has alzheimers and when I contacted [Redacted] (Assistant vice pres retail lending) about refinancing a small mortgage for my Gma. I was blown away by the obscured transactions that transpired. [Redacted] responded to my initial email with a puzzling response claiming that he had no access to Gmas file and that I should call the 1800 number. Consequently when I did as he advised the woman I spoke to tried to refer me to,[Redacted]. Furthermore I explained to her, he was the reason I was contacting her. She then expressed her confusion as to why he would do that and stated she was going to call [Redacted] to get some answers and also stated that she would call me back within 24 hrs; needless to say I never received a call back. The saga continues with TWIN CITY FEDERAL and their ridiculous banking practices!