I was just recently charged $148.00 in NSF fees ($38.00 each) when my account was not overdrawn. I called the 800 number and the lady was less than helpful. She offered me a refund of one of the $38.00 fees as a "courtesy." I went to a branch near work to talk to someone and the person at the branch was even worse. I've filed a BBB complaint and if necessary I will file an OCC.gov complaint. This bank is terrible. I can't wait to find another bank to do business with. It's funny that they offer $25.00 for referring a friend. Why not spend some time just keeping your customers instead of driving them off. I wouldn't refer someone I didn't like to the bank let alone a friend or family member.
I walked in the Burnsville bank to get info and was shocked at the lack of privacy and customer service. A woman who claimed to be a co-manager was loudly talking about her customer owing the bank $300. I stepped up to a teller and the co-manager e. Demanded my teller close her window and attend to her while i was left standing there. She was so disrespectful to the teller and me that i couldn't believe it. Aren't there privacy laws with regard to banking? Run, don't walk away from this place?