I was just recently charged $148.00 in NSF fees ($38.00 each) when my account was not overdrawn. I called the 800 number and the lady was less than helpful. She offered me a refund of one of the $38.00 fees as a "courtesy." I went to a branch near work to talk to someone and the person at the branch was even worse. I've filed a BBB complaint and if necessary I will file an OCC.gov complaint. This bank is terrible. I can't wait to find another bank to do business with. It's funny that they offer $25.00 for referring a friend. Why not spend some time just keeping your customers instead of driving them off. I wouldn't refer someone I didn't like to the bank let alone a friend or family member.
I had been warned by 3 separate people to avoid the "B----" at this location. There was only one teller present at the time of my visit, however. When I started speaking to her, her obnoxious attitude set off one or two alarm bells. Ah yes, I'm dealing with Her -- lucky me.
At first I was quite calm while she answered my questions with one word answers - this was extremely frustrating. I have worked in customer service and this woman was like the video they show you on how not to behave if a customer is upset.
I asked her -- as one does -- if her manager was there. "I am the manager" she said. I could not help but laugh as she was clearly not -- a manager would never behave in the way she did. The story changed though when other tellers started to come out, I asked her again a bit louder to clarify that she was indeed the manager, and now she wasn't - the manager was not there. I also could not help but notice her business card said "supervisor." This is an hourly position not even close to manager. If you are curious, check out glassdoor to see just how far a supervisor is from manager. In pay and status. It's quite a distance.
Every single thing out of her mouth was communicated to me in the most high school, nastiest way possible. In the end I flipped her the bird and left. I told her before leaving, "Don't say you're the manager when you aren't, that's lying."
On the phone TCF apologized profusely for her behavior and I filed a formal complaint. It's customer service 101 that you never, ever respond to a customer in such a way that will escalate any sort of irate situation.
This woman has to be someone's daughter or girlfriend because she should not be employed there, if anywhere. Her name is Kayla or Caylee or something - as people warned me, I'm warning you now - if you have to go to a store branch and it has to be this one, steer clear. If you do have an experience, make a formal complaint.
Besides the annoying long wait times on the phone, always at least 15 minutes. How is it that a bank in 2014 doesn't offer any services online!? I can veiw my account!? wow, thanks. I can't even pay my card online. I had my real bank send them a check through the mail the only way they could and TCF denied it and said that account number for my bank didn't exist! WHAT!? and then tried to cahrge me late fee. I have only had this account for 2 months nad have already had a problem each month.