I was just recently charged $148.00 in NSF fees ($38.00 each) when my account was not overdrawn. I called the 800 number and the lady was less than helpful. She offered me a refund of one of the $38.00 fees as a "courtesy." I went to a branch near work to talk to someone and the person at the branch was even worse. I've filed a BBB complaint and if necessary I will file an OCC.gov complaint. This bank is terrible. I can't wait to find another bank to do business with. It's funny that they offer $25.00 for referring a friend. Why not spend some time just keeping your customers instead of driving them off. I wouldn't refer someone I didn't like to the bank let alone a friend or family member.
Besides the annoying long wait times on the phone, always at least 15 minutes. How is it that a bank in 2014 doesn't offer any services online!? I can veiw my account!? wow, thanks. I can't even pay my card online. I had my real bank send them a check through the mail the only way they could and TCF denied it and said that account number for my bank didn't exist! WHAT!? and then tried to cahrge me late fee. I have only had this account for 2 months nad have already had a problem each month.
Went to the bank to cash a check made out on their bank. They wanted to charge us 7. 00 for something that cost them nothing. I know they did not make the policy but the guy was just rude. He shrugged his shoulders when asked a question. I will have to agree with the others regarding this bank. Bad customer service. This was the stand alone bank in apple valley