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TCF Bank Customer Review

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Schipani's Profile Image

1 out of 5 marks

Reviewed by Schipani

May 15th 2012

Terrible Customer Service and High Fees

I was just recently charged $148.00 in NSF fees ($38.00 each) when my account was not overdrawn. I called the 800 number and the lady was less than helpful. She offered me a refund of one of the $38.00 fees as a "courtesy." I went to a branch near work to talk to someone and the person at the branch was even worse. I've filed a BBB complaint and if necessary I will file an OCC.gov complaint. This bank is terrible. I can't wait to find another bank to do business with. It's funny that they offer $25.00 for referring a friend. Why not spend some time just keeping your customers instead of driving them off. I wouldn't refer someone I didn't like to the bank let alone a friend or family member.

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Other TCF Bank Reviews

Bstanifer's Profile Image

Reviewed by Bstanifer

Jul 27th 2014

5 out of 5 marks

Great bank to be with

This bank is fast and has great customer service

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timb's Profile Image

Reviewed by timb

Jul 21st 2012

4 out of 5 marks

Not the best, but far from the worst

A lot of the times that I do go into a TCF I have to wait on individuals who seem like they never had a bank account before and the line growwssss, not always but around but 35% percent of the time. Although the staff are very friendly, when the line does grow there are staff members just standing around, which is very annoying. However, I guess I'm lucky enough to have 2 branches just a few miles away, complete with ATM machines. Their online banking is excellent to say the least, and there is a way to ensure you don't get stuck with overdrafts. If you have a pending item on a Monday for example, make sure you make a deposit before 2:00 PM on that day and you should be safe. Another good thing about TCF Bank is that they are open 7 days a week. On the other hand in a city the size of joliet there are only 3 branches that I can think of. But, they are located within a couple of miles from me as indicated earlier. When it come to overdrafts, all banks are in it together. I remember back in the 90's, a bankster was on TV saying the reason they are so high was to "discipline" the consumer so us not to bright consumers would be more careful in the future, and balance our check books properly. Now I see why Elvis shot his TVs, that was before ole Bill killed the Glass-Steagall act. I also have direct deposit, never had a problem, and in the 2 and a half years I've been with TCF I never had an overdraft, I've been lucky a few times. And like all banks, let's say you have purchased by 5 items, 1 big, 4 small, they'll take the big one 1st so as to guarantee that all 5 bounce. That's the oldest trick in the book.

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