I have had nothing but problems with them. I took a cash deposit into the branch one day and they "lost" it causing me a lot of extra stress i did not need since i was 8 months pregnant and my father had passed away 2 days before. Now i look at my account and they charged me a $37 nsf fee because a large item that came through unexpectedly put my account in a negative pending status, and even though a payroll check cleared before the item did they said a $4 purchase i made earlier in the day (when it was not negative) cleared while i have a negative pending status so they charged me.
They refused to refund the nsf even though no negative showed on my account. Guess what tcf, i will be getting my $37 back when i move to one of the three local banks that are offering $100 to sign up with them, and as soon as my account is closed and free of you i will be contacting the better business bureau!
Tcf bank has horrible customer service and absolutely could not care any less about its customers. They have very poor online services. They canceled my debit card due to a security breach at a store that i shopped at. They gave me no warning that the card would be deactivated and then said that they would charge me $25. 00 to send me a new card quickly, otherwise i would have to wait 10 business days for a debit card. I told them that i would be closing all of my accounts and their response was "ok". My advice is bank anywhere else.
Banked with them since 1985. I've been trying to get a new atm card since september 2014, it's november 2014. I'm part of the home depot breech. I've spent over 227 minutes on the phone and five visits to the branch trying to resolve this. One conclusion, their help desk is either totally incompetent or a room full of liars. No working atm cards but they're always going to send a replacement to me using some sort of 2 day mail service. Or i can spend $35. 00 for a rush service.
Was insulted by a branch manager who seemed more interested in that i close my accounts and she continue with whatever she actually does all day. Oh but if i wanted to stay and get a replacement faster, i could spend $ 35. 00... Loved the old branch, people were great. 29 years with the same bank says a lot in today's world. Too bad there won't be 30 years.