I have had nothing but problems with them. I took a cash deposit into the branch one day and they "lost" it causing me a lot of extra stress I did not need since I was 8 months pregnant and my father had passed away 2 days before.
Now I look at my account and they charged me a $37 NSF fee because a large item that came through unexpectedly put my account in a negative pending status, and even though a payroll check cleared before the item did they said a $4 purchase I made earlier in the day (when it was not negative) cleared while I have a negative pending status so they charged me. They refused to refund the NSF even though no negative showed on my account.
Guess what TCF, I will be getting my $37 back when I move to one of the three local banks that are offering $100 to sign up with them, and as soon as my account is closed and free of you I will be contacting the Better Business Bureau!
I walked in the Burnsville bank to get info and was shocked at the lack of privacy and customer service. A woman who claimed to be a co-manager was loudly talking about her customer owing the bank $300. I stepped up to a teller and the co-manager e. Demanded my teller close her window and attend to her while i was left standing there. She was so disrespectful to the teller and me that i couldn't believe it. Aren't there privacy laws with regard to banking? Run, don't walk away from this place?