I have had nothing but problems with them. I took a cash deposit into the branch one day and they "lost" it causing me a lot of extra stress I did not need since I was 8 months pregnant and my father had passed away 2 days before.
Now I look at my account and they charged me a $37 NSF fee because a large item that came through unexpectedly put my account in a negative pending status, and even though a payroll check cleared before the item did they said a $4 purchase I made earlier in the day (when it was not negative) cleared while I have a negative pending status so they charged me. They refused to refund the NSF even though no negative showed on my account.
Guess what TCF, I will be getting my $37 back when I move to one of the three local banks that are offering $100 to sign up with them, and as soon as my account is closed and free of you I will be contacting the Better Business Bureau!
i had an account in which i held money, no interest rate, so they used my money at no cost. i withdrew money in cash because i was unemployed so i could have start over money, i accumulated quite a lot of money, but i withdrew the money from their bank. i got a job so i didn't need the cash anymore so i deposited the money back in a lump sum the quizzed me about the money and i answered their questions but now they are closing my account. they suck
I am Trustee for my 87 yr old grandmother whom has alzheimers and when I contacted [Redacted] (Assistant vice pres retail lending) about refinancing a small mortgage for my Gma. I was blown away by the obscured transactions that transpired. [Redacted] responded to my initial email with a puzzling response claiming that he had no access to Gmas file and that I should call the 1800 number. Consequently when I did as he advised the woman I spoke to tried to refer me to,[Redacted]. Furthermore I explained to her, he was the reason I was contacting her. She then expressed her confusion as to why he would do that and stated she was going to call [Redacted] to get some answers and also stated that she would call me back within 24 hrs; needless to say I never received a call back. The saga continues with TWIN CITY FEDERAL and their ridiculous banking practices!