I have had nothing but problems with them. I took a cash deposit into the branch one day and they "lost" it causing me a lot of extra stress I did not need since I was 8 months pregnant and my father had passed away 2 days before.
Now I look at my account and they charged me a $37 NSF fee because a large item that came through unexpectedly put my account in a negative pending status, and even though a payroll check cleared before the item did they said a $4 purchase I made earlier in the day (when it was not negative) cleared while I have a negative pending status so they charged me. They refused to refund the NSF even though no negative showed on my account.
Guess what TCF, I will be getting my $37 back when I move to one of the three local banks that are offering $100 to sign up with them, and as soon as my account is closed and free of you I will be contacting the Better Business Bureau!
I have never been treated this bad in an establishment that calls me a customer the hours online say "9 - 5," nothing else so I decided if I rushed I would be able to bike there before I work. I arrived at 4:30 and they had been closed since 2 I plan to remove all my funds ASAP worst customer service I've ever had. They're tellers have consistently treated me worse than the minimum wage employees at any McDonald's I've ever been to.
The tellers at the apple valley bank are the rudest, coldest, most unfriendly people i have ever had to deal with! If you ask them a question-they get snippy/rude, have a complaint? They just stand there and stare at you,. No emotions, no response, nothing. Every month i go in to make a deposit-request a balance, write it on the deposit slip, show my id, and still don't get the balance! Have to ask again for the balance. Last time the teller got rude, and still did not put the balance on my receipt! When i said to her that there was no balance listed, she grabbed receipt out of my hand, put it on receipt and threw it across the counter, then said, very sarcastically, have a nice day! I have spoken to the bank manager about this and she just shrugs it off, like no big deal. If we didn't have our mortgage there, i would go somewhere else. Thank goodness we have our checking at a credit union! I scored with 1 star,,,, and that is being generous!!!!!