Three months ago, td bank called and offered us a good deal to establish a new line of credit. Bad experience from the beginning. Computer systems down, calls not returned, promises unkept. I wish i would have walked away right away. They delayed the process for months, reneged on the promised rate, and blamed everything on the bad housing market. The truth is that they don't know what they are doing... As quietly admitted by some of their employees. My experience occurred at their media, pa office but their back office operation in nj is also a big part of the problem. Stay away if you can. Informer commerce bank customers must really be noticing the change.
The worst bank i have ever dealt with! There on line banking is a joke and most of their customer service people don't know what they are doing!
They changed my debit card status to "only deposit". Aparently the way to change itâ´s status was calling to loss prevention. They couldnâ´t unblocked and they asked me to go to a branch to verify my identity. That seems reasonable but it was late evening and all the brunches were close. I couldnâ´t get any cash neither pay with my card, itâ´s not big deal when your are at home but if you are in a situation that really need money it is a huge problem. I am goint to the brunch to cancel my account, thanks!!!