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TD Bank Customer Review

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Bankman's Profile Image

1 out of 5 marks

Reviewed by Bankman

Mar 28th 2012

A very bad experience

Three months ago, TD Bank called and offered us a good deal to establish a new line of credit. Bad experience from the beginning. Computer systems down, calls not returned, promises unkept. I wish I would have walked away right away. They delayed the process for months, reneged on the promised rate, and blamed everything on the bad housing market. The truth is that they don't know what they are doing...as quietly admitted by some of their employees. My experience occurred at their Media, PA office but their back office operation in NJ is also a big part of the problem. Stay away if you can. Informer Commerce Bank customers must really be noticing the change.

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Other TD Bank Reviews

noreencavanaghyaho's Profile Image

Reviewed by noreencavanaghyaho

Jul 28th 2014

2 out of 5 marks

Never Buy a TD Bank Visa Gift Card

I received a $50 TD Bank Visa gift card as a present and it has turned out to be the worst gift ever. I tried to use it at a restaurant where the waiter told me he was unable to get the funds off the card and I needed to call the bank. I subsequently paid the bill in cash. Over the last six months I have called many times about this dispute. Originally I was told that I would get my money if the merchant did not respond in 30 days. Subsequently I was told the merchant did not respond but the dispute was constantly being reviewed and someone would get back to me.

In late June / early July, I was told that in order to get my money, I needed to produce proof of payment. It is ridiculous to ask a customer to provide a receipt six months later. I spoke to a representative who told me the initial representative had given me bad information, would work to get it resolved and call me back in a few days with an update. Obviously I never heard from him and received a letter in the mail closing the dispute. Calling back I was told there is nothing that can be done without a receipt.

The lack of customer service on this issue is appalling. Amazing that you can call yourself the friendly bank and criticize other banks for their lack of customer service.

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jpats_87's Profile Image

Reviewed by jpats_87

Jul 26th 2014

4 out of 5 marks

TD Experience

I've had TD bank for almost 10 months now and can only compare it to my local bank I had previously. My experience has been smooth with TD and have had no surprises or fees yet. The online banking is easy to use and accurately reports any transfers quickly. The mobile banking feature is useful, especially if you don't live near a local TD and deposits are usually made that day or the next. Customer service was also helpful when I called and I was talking to a human representative immediately to answer my inquiries. Overall it's been a pleasant and simple experience with TD.

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