Three months ago, TD Bank called and offered us a good deal to establish a new line of credit. Bad experience from the beginning. Computer systems down, calls not returned, promises unkept. I wish I would have walked away right away. They delayed the process for months, reneged on the promised rate, and blamed everything on the bad housing market. The truth is that they don't know what they are doing...as quietly admitted by some of their employees. My experience occurred at their Media, PA office but their back office operation in NJ is also a big part of the problem. Stay away if you can. Informer Commerce Bank customers must really be noticing the change.
For weeks now I have stood in line at this bank for 20 or more minutes no matter what time of day I go. There is NEVER more than two tellers and today we had only one at 9:30 in the morning. This branch is a disgrace and your slogan "America's Most Convenient Bank" is the bigger joke as you are standing in line viewing your monitors that promote: "I'm in and out and on my way," TD treats me like a king," "They know me by name," etc., etc. What a joke! The only true statement on your video is that you offer free lollipops and dog biscuits..this branch doesn't even offer free pens anymore...really is that what your clients really want? I have four separate accounts with TD and I'm going to close all of them and encourage my friends and family to do the same. Convenient, you are not!
very bad help when discuting loan needed.dont understand client need and type of job.