Applied a loan with the bank and basically I am working with Robot during the process. The person who deal with my loan is not a professional and did not ask the right question. It is a totally wasting my time (20+ days) and money ($500+). Emails do not work well, Fax is the only way to communicate and many time even not work. I have to Fax the same documents again and again couple time and they still claim not received them. I have to print them out and bring them to the local branch, and they still send me auto-generated emails saying missing documentations. Unbelievable. I filed a complain with their Mortgage department, they do not even bother to return my email.
I applied new mortgage and several refinance before and all of those are very straightforward and never has a problem. I always have a person to work with and call will be picked or returned. My calls to TD always go to voice mail and the voice mail stated they will return my call within 6 business hours, but I never got any returned calls.
I do not understand why they even bother to have a such broken mortgage processing department. They should all be fired. How they can claim America's Most Convenient Bank???? It is truly a shame.
Stay away from them for any loan application. I won't recommend it for anyone.
For weeks now I have stood in line at this bank for 20 or more minutes no matter what time of day I go. There is NEVER more than two tellers and today we had only one at 9:30 in the morning. This branch is a disgrace and your slogan "America's Most Convenient Bank" is the bigger joke as you are standing in line viewing your monitors that promote: "I'm in and out and on my way," TD treats me like a king," "They know me by name," etc., etc. What a joke! The only true statement on your video is that you offer free lollipops and dog biscuits..this branch doesn't even offer free pens anymore...really is that what your clients really want? I have four separate accounts with TD and I'm going to close all of them and encourage my friends and family to do the same. Convenient, you are not!
very bad help when discuting loan needed.dont understand client need and type of job.