Overall Rating

MyBankTracker Grade

C+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

Featured Rates

1,473
Branch Locations

TD Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
HSBC Bank
Add
Bank News
Capital One
Add
Compare Banks

TD Bank Customer Review

Post a review
MeshellV's Profile Image

1 out of 5 marks

Reviewed by MeshellV

Jan 5th 2013

Bait & Switch, Fees assessed for 'nothing'....no wonder people do all their banking at Credit Unions!

After contemplating opening an account with TD bank, I 'took the plunge' in or around July of 2010 since they were currently offering a promotion which included a Flip Camera and no minimum balance checking for one year. I completed the required tasks in order to 'qualify' for the Flip camera, however it never arrived. After visiting the branch repeatedly to inquire, I was given the run around and finally gave up! In July of 2011, my one year of no minimum balance had expired and I was then being assessed a $15/month 'below minimum balance fee'. I expressed my disappointment and the 'no minimum balance' was extended for another year and $50 of the money for the fees they had withdrawn from my balance.

Still No FLIP Cam though....!

Since the account was registered to my New Jersey address and our family (Pennsylvania residence) had not been there in several months, I had not received any statements I was again faced with a similar situation. They had again began hitting my account for $15/month fees. Keep in mind, I was not utilizing this account at all. Not their checking account, bill payer services, etc. They withdrew the remaining balance I had and charged me an additional $45 before I even knew what was happening. They then closed my account and I am now considered a 'Charge off' and in collections!

I could understand assessing fees if I was late on an auto loan or mortgage payment or if I had bounced checks, but what exactly was I being charged for? Charging me for nothing. No services were ever provided and not even the Flip cam ever showed. My husband and I will continue our banking at our Credit Union to avoid these fees and poor customer service from TD Bank. I plan to let everyone know the experiences we have had via SEO, Facebook, etc. I certainly hope the $45 is worth it them!!

Is this review helpful? ▲ Yes 2 ▼ No 0

Other TD Bank Reviews

tburkett01comcastn's Profile Image

Reviewed by tburkett01comcastn

Oct 29th 2014

1 out of 5 marks

America's Most Convenient Bank: Lol

The worst bank i have ever dealt with! There on line banking is a joke and most of their customer service people don't know what they are doing!

Is this review helpful? ▲ Yes 1 ▼ No 0

surcelayetagmailco's Profile Image

Reviewed by surcelayetagmailco

Oct 27th 2014

1 out of 5 marks

Blocked Card

They changed my debit card status to "only deposit". Aparently the way to change itâ´s status was calling to loss prevention. They couldnâ´t unblocked and they asked me to go to a branch to verify my identity. That seems reasonable but it was late evening and all the brunches were close. I couldnâ´t get any cash neither pay with my card, itâ´s not big deal when your are at home but if you are in a situation that really need money it is a huge problem. I am goint to the brunch to cancel my account, thanks!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews