After contemplating opening an account with TD bank, I 'took the plunge' in or around July of 2010 since they were currently offering a promotion which included a Flip Camera and no minimum balance checking for one year. I completed the required tasks in order to 'qualify' for the Flip camera, however it never arrived. After visiting the branch repeatedly to inquire, I was given the run around and finally gave up! In July of 2011, my one year of no minimum balance had expired and I was then being assessed a $15/month 'below minimum balance fee'. I expressed my disappointment and the 'no minimum balance' was extended for another year and $50 of the money for the fees they had withdrawn from my balance.
Still No FLIP Cam though....!
Since the account was registered to my New Jersey address and our family (Pennsylvania residence) had not been there in several months, I had not received any statements I was again faced with a similar situation. They had again began hitting my account for $15/month fees. Keep in mind, I was not utilizing this account at all. Not their checking account, bill payer services, etc. They withdrew the remaining balance I had and charged me an additional $45 before I even knew what was happening. They then closed my account and I am now considered a 'Charge off' and in collections!
I could understand assessing fees if I was late on an auto loan or mortgage payment or if I had bounced checks, but what exactly was I being charged for? Charging me for nothing. No services were ever provided and not even the Flip cam ever showed. My husband and I will continue our banking at our Credit Union to avoid these fees and poor customer service from TD Bank. I plan to let everyone know the experiences we have had via SEO, Facebook, etc. I certainly hope the $45 is worth it them!!
Simply awful. I was lied to and manipulated and paid through the nose for the experience. I was interested in buying a condo/first home, so i talked to a banking specialist. I was told that i could open a line of credit, take funds, set them aside for 60 days, then use it for a down payment. I did exactly that, paid to start the loc, paid the interest, waited 60 days, and... Nope, can't use that, sorry! Well, damn. I came up with the downpayment anyways, and was subjected to 2 months with the most incompetent mortgage "specialist" of all time, jessica laws. If you go to td and she's assigned, tell the seller it's not happening.
She'll see to it. Mishandled documents, didn't do anything, sat on them until the closing date and then "oh, it's not done. That's a problem. Get an extension. And pay us a ratelock fee. " why? Because if she'd verified these documents she'd had for 8 weeks, and done nothing with. She would have found the issue, and the 4 week fix, no problem. Instead of trying to fix my problem, she just kept repeating "ok, you're gonna be charged a ratelock fee" she then advised me, yeah, you should cancel this, and just restart it in 4 weeks, and then it'll be 45 days from that point, that maybe we can help.
What? She just wanted to be done with me. So, i got her to issue a denial letter (which she also screwed up) which said that of the almost thousand dollars they cost me, i'd be refunded 125. Well, it's something, right? Well, though i was told it was refunded. Over a month ago. It is not. I've contacted her 3 times since. Got two responses of "what's it for? I'll look into it" all 3 were in response to/attached to the letter she sent me saying it! I don't think you can be this incompetent by accident, i believe it is maliciously intentional on her part and i'd advise everyone to never bank with these thieves, get a loan shark. They'll lie/steal from you less. Ps-got mortgage with dcu, 30 days, ready to close. Thanks!