MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
After contemplating opening an account with TD bank, I 'took the plunge' in or around July of 2010 since they were currently offering a promotion which included a Flip Camera and no minimum balance checking for one year. I completed the required tasks in order to 'qualify' for the Flip camera, however it never arrived. After visiting the branch repeatedly to inquire, I was given the run around and finally gave up! In July of 2011, my one year of no minimum balance had expired and I was then being assessed a $15/month 'below minimum balance fee'. I expressed my disappointment and the 'no minimum balance' was extended for another year and $50 of the money for the fees they had withdrawn from my balance.
Still No FLIP Cam though....!
Since the account was registered to my New Jersey address and our family (Pennsylvania residence) had not been there in several months, I had not received any statements I was again faced with a similar situation. They had again began hitting my account for $15/month fees. Keep in mind, I was not utilizing this account at all. Not their checking account, bill payer services, etc. They withdrew the remaining balance I had and charged me an additional $45 before I even knew what was happening. They then closed my account and I am now considered a 'Charge off' and in collections!
I could understand assessing fees if I was late on an auto loan or mortgage payment or if I had bounced checks, but what exactly was I being charged for? Charging me for nothing. No services were ever provided and not even the Flip cam ever showed. My husband and I will continue our banking at our Credit Union to avoid these fees and poor customer service from TD Bank. I plan to let everyone know the experiences we have had via SEO, Facebook, etc. I certainly hope the $45 is worth it them!!
This is the most accommodating bank there is and they have the lowest fees. They're open every day, there is never a long wait, they know my name, they're dog friendly, etc etc etc....why bank anywhere else? I hope BOA and WF lose all of their business to TD!
So hear this, i go to drop off 2k into my dads account via a checking number at the toronto lapsley location. The lady asks for the transit number and i tell her its that branch my dad opened with. She happily adds the money. I go 2 days later and she is condescending and rude and tells me without a transit number i cant add any money. I am trying to deposit money not take out money. No one in the world has this bs system. Switch to scotia bank or bmo. TD is clown college