After contemplating opening an account with TD bank, I 'took the plunge' in or around July of 2010 since they were currently offering a promotion which included a Flip Camera and no minimum balance checking for one year. I completed the required tasks in order to 'qualify' for the Flip camera, however it never arrived. After visiting the branch repeatedly to inquire, I was given the run around and finally gave up! In July of 2011, my one year of no minimum balance had expired and I was then being assessed a $15/month 'below minimum balance fee'. I expressed my disappointment and the 'no minimum balance' was extended for another year and $50 of the money for the fees they had withdrawn from my balance.
Still No FLIP Cam though....!
Since the account was registered to my New Jersey address and our family (Pennsylvania residence) had not been there in several months, I had not received any statements I was again faced with a similar situation. They had again began hitting my account for $15/month fees. Keep in mind, I was not utilizing this account at all. Not their checking account, bill payer services, etc. They withdrew the remaining balance I had and charged me an additional $45 before I even knew what was happening. They then closed my account and I am now considered a 'Charge off' and in collections!
I could understand assessing fees if I was late on an auto loan or mortgage payment or if I had bounced checks, but what exactly was I being charged for? Charging me for nothing. No services were ever provided and not even the Flip cam ever showed. My husband and I will continue our banking at our Credit Union to avoid these fees and poor customer service from TD Bank. I plan to let everyone know the experiences we have had via SEO, Facebook, etc. I certainly hope the $45 is worth it them!!
They are sitting on a wire claiming that the sending bank never sent them the information they requested when the sending bank has now sent them the information 2x. Each time I call I hear a different story from "what wire..we don't see any record of a wire" to claiming they made requests for information from the sending bank on different dates from what I heard in the last phone call. They don't let you speak to their wire department directly so you have to relay your communication through (an often incompetent) customer service representative. I have a simple business checking account and couldn't imagine expanding my services with them when they are this incompetent on such a basic transaction.
If no stars were possible I'd give them that.
I had a car loan with them. Since my first payment I've paid my loan 4+ months at a time because I'm a seasonal employee and I like to have as little to no bills when I'm not working. This was fine for three years of my loan.Then one of the tellers processed the payment incorrectly. With out ANY kind of notification from the bank they put my account into collections! I went in a few months later knowing I should have been on track with payments and wanted to know how much was left on the account when the teller told me I'd have to call their 1-800 number to get my information which I thought was odd but paid my usual few months and left. Called the number and was told my car was in recovery! It took a coarse of three days to get everything (to what I thought) squared away. Mad at the whole situation and not wanting to deal with this bank anymore I paid my loan off in full. I was waiting the one to two months for my title to come in the mail and once I hit the third month I called the 1-800 number again to findout where my ttitle was. I got the run around again! Saying that my account is in collections abd then in recovery! I Paid it off in full at a bank branch location. This had been the biggest nightmare of my life! My credit is perfect except for all this mess which isn't even something that is my fault!
Go to this bank only if you want them to destroy your credit.!