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JClark's Profile Image

2 out of 5 marks

Reviewed by JClark

Dec 22nd 2012

Disappointing Customer Service

I used td bank for a mortgage in connection with a recent home purchase. The loan processor was poor at communication and did not ensure the loan closed on time. She did not do her job very well and i made multiple attempts to get status updates about the loan - while in process. Td bank offers an on time loan guarantee of $500; however, they did not honor the guarantee and will not respond to my requests/demands that they explain their position regarding their denial of the guarantee. They had very competitive rates, but their customer services was substandard. If you need to close on a date certain day be very careful about using/choosing td bank.

Is this review helpful? ▲ Yes 3 ▼ No 1

Other TD Bank Reviews

Bermuda38's Profile Image

Reviewed by Bermuda38

Jul 30th 2014

2 out of 5 marks

Poor customer relations

My husband's debit card number was stolen. No one from TD bank notified him, despite Visa canceling it and notifying the bank. The only way he found out that it was being fraudulently used, was when he tried to use his own card and it declined. Even with Visa confirming it was fraudulently used, TD bank had to turn it into a lengthy investigation. We had to wait about a month for the money to be put back in our account.

Is this review helpful? ▲ Yes 1 ▼ No 0

noreencavanaghyaho's Profile Image

Reviewed by noreencavanaghyaho

Jul 28th 2014

2 out of 5 marks

Never Buy a TD Bank Visa Gift Card

I received a $50 TD Bank Visa gift card as a present and it has turned out to be the worst gift ever. I tried to use it at a restaurant where the waiter told me he was unable to get the funds off the card and I needed to call the bank. I subsequently paid the bill in cash. Over the last six months I have called many times about this dispute. Originally I was told that I would get my money if the merchant did not respond in 30 days. Subsequently I was told the merchant did not respond but the dispute was constantly being reviewed and someone would get back to me.

In late June / early July, I was told that in order to get my money, I needed to produce proof of payment. It is ridiculous to ask a customer to provide a receipt six months later. I spoke to a representative who told me the initial representative had given me bad information, would work to get it resolved and call me back in a few days with an update. Obviously I never heard from him and received a letter in the mail closing the dispute. Calling back I was told there is nothing that can be done without a receipt.

The lack of customer service on this issue is appalling. Amazing that you can call yourself the friendly bank and criticize other banks for their lack of customer service.

Is this review helpful? ▲ Yes 1 ▼ No 0

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