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MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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TD Bank Customer Review

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JClark's Profile Image

2 out of 5 marks

Reviewed by JClark

Dec 22nd 2012

Disappointing Customer Service

I used TD Bank for a mortgage in connection with a recent home purchase. The loan processor was poor at communication and did not ensure the loan closed on time. She did not do her job very well and i made multiple attempts to get status updates about the loan - while in process. Td bank offers an on time loan guarantee of $500; however, they did not honor the guarantee and will not respond to my requests/demands that they explain their position regarding their denial of the guarantee. They had very competitive rates, but their customer services was substandard. If you need to close on a date certain day be very careful about using/choosing td bank.

Is this review helpful? ▲ Yes 3 ▼ No 1

Other TD Bank Reviews

ShH's Profile Image

Reviewed by ShH

May 30th 2015

1 out of 5 marks

Rude Employees

I wanted to open an account. So I went TD Bank in Parkchester Bronx NY. After waiting for 35 minutes, I finally met with the banker. His name was Marvin. He was very unprofessional. When I told him I need a new account and I wanted to know more about a particular type of account he started to yawn blatantly (and LOUDLY) and was arrogant from the start, and made it clear that he was not interested in helping me. He was very rude and whenever I was talking, he kept ignoring my questions and looking around. He made me sit for more than an hour. When I asked him to give me a debit card he told me their machine is not working they just opened this location not even few months ago! When I asked to speak to his manager, he laughed at me and told me that the manager is not available. This is unacceptable to me and I will be taking my business to a different location. Do not go to this guy! Very rude and will not help!

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Calvinyum's Profile Image

Reviewed by Calvinyum

May 28th 2015

1 out of 5 marks

Horrible Banker !!!

I've been a customer of TD Bank for almost 7 years now. I've 5 business checking accounts with them and I'm finally decided to leave this bank because I can't deal with this Forest Ave branch anymore. Dealt with 3 different bankers and they have absolutely no idea what they do. the worst 3 bankers!! Too bad you lost me as a customer. I've been to numerous branch, this is probably one of the worst !! I never have any issues with the branch on Richmond Ave and the 2 branches on Amboy Road. shame on you !!! never return !!! Please have some staff training and have more knowledge if not don't be a freaking banker. The tellers are great in this location and I have to applaud them for their great job.

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