Overall Rating

MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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TD Bank Customer Review

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JClark's Profile Image

2 out of 5 marks

Reviewed by JClark

Dec 22nd 2012

Disappointing Customer Service

I used TD Bank for a mortgage in connection with a recent home purchase. The loan processor was poor at communication and did not ensure the loan closed on time. She did not do her job very well and i made multiple attempts to get status updates about the loan - while in process. Td bank offers an on time loan guarantee of $500; however, they did not honor the guarantee and will not respond to my requests/demands that they explain their position regarding their denial of the guarantee. They had very competitive rates, but their customer services was substandard. If you need to close on a date certain day be very careful about using/choosing td bank.

Is this review helpful? ▲ Yes 3 ▼ No 1

Other TD Bank Reviews

shawnbfromjersey's Profile Image

Reviewed by shawnbfromjersey

Mar 7th 2015

1 out of 5 marks

fees and will purposely cause you to overdraft

This bank will not post your debit card transactions and will wait until your account gets low. Then it will take the highest amount and post it first even though its not the first debit. Causing you to have to pay multiple over draft fees. This bank has been sued and lost for this illegal activity and is still practicing this activity

Is this review helpful? ▲ Yes 2 ▼ No 0

bdarnell2239's Profile Image

Reviewed by bdarnell2239

Mar 20th 2015

1 out of 5 marks

thieves

Do not deal with this company. I paid a payment on my account online the same day it was due. I paid around 7pm, come to find out that their cutoff was 5pm in the afternoon ...really talk about bankers hours even online.... anyway after 5pm it goes on the next day which not only caused late charge but in my case also dropped my line of credit from $3800 to zero.... they reimbursed my late charge but decided that i was no longer a customer they wanted..... ooh well i'll still use their money at zero interest for the next two years.... dont deal with this bank.

Is this review helpful? ▲ Yes 2 ▼ No 0

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