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C+
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Mobile Banking

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1,473
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TD Bank Customer Review

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JClark's Profile Image

2 out of 5 marks

Reviewed by JClark

Dec 22nd 2012

Disappointing Customer Service

I used TD Bank for a mortgage in connection with a recent home purchase. The loan processor was poor at communication and did not ensure the loan closed on time. She did not do her job very well and i made multiple attempts to get status updates about the loan - while in process. Td bank offers an on time loan guarantee of $500; however, they did not honor the guarantee and will not respond to my requests/demands that they explain their position regarding their denial of the guarantee. They had very competitive rates, but their customer services was substandard. If you need to close on a date certain day be very careful about using/choosing td bank.

Is this review helpful? ▲ Yes 3 ▼ No 1

Other TD Bank Reviews

tburkett01comcastn's Profile Image

Reviewed by tburkett01comcastn

Oct 29th 2014

1 out of 5 marks

America's Most Convenient Bank: Lol

The worst bank i have ever dealt with! There on line banking is a joke and most of their customer service people don't know what they are doing!

Is this review helpful? ▲ Yes 1 ▼ No 0

surcelayetagmailco's Profile Image

Reviewed by surcelayetagmailco

Oct 27th 2014

1 out of 5 marks

Blocked Card

They changed my debit card status to "only deposit". Aparently the way to change itâ´s status was calling to loss prevention. They couldnâ´t unblocked and they asked me to go to a branch to verify my identity. That seems reasonable but it was late evening and all the brunches were close. I couldnâ´t get any cash neither pay with my card, itâ´s not big deal when your are at home but if you are in a situation that really need money it is a huge problem. I am goint to the brunch to cancel my account, thanks!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

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