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TD Bank Customer Review

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JClark's Profile Image

2 out of 5 marks

Reviewed by JClark

Dec 22nd 2012

Disappointing Customer Service

I used TD Bank for a mortgage in connection with a recent home purchase. The loan processor was poor at communication and did not ensure the loan closed on time. She did not do her job very well and i made multiple attempts to get status updates about the loan - while in process. Td bank offers an on time loan guarantee of $500; however, they did not honor the guarantee and will not respond to my requests/demands that they explain their position regarding their denial of the guarantee. They had very competitive rates, but their customer services was substandard. If you need to close on a date certain day be very careful about using/choosing td bank.

Is this review helpful? ▲ Yes 3 ▼ No 1

Other TD Bank Reviews

rolly111's Profile Image

Reviewed by rolly111

Jan 12th 2015

5 out of 5 marks

TD Bank an Excellent Bank

I did some business with TD Bank recently and was very pleased with the professionalism and friendliness of everyone. It was a great experience.

Is this review helpful? ▲ Yes 1 ▼ No 0

thenextoneup5's Profile Image

Reviewed by thenextoneup5

Dec 17th 2014

4 out of 5 marks

Too Many Fees

Too many fees associated with the checking account. Better to bank with online banking.

Is this review helpful? ▲ Yes 1 ▼ No 0

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