I used TD Bank for a mortgage in connection with a recent home purchase. The loan processor was poor at communication and did not ensure the loan closed on time. She did not do her job very well and i made multiple attempts to get status updates about the loan - while in process. Td bank offers an on time loan guarantee of $500; however, they did not honor the guarantee and will not respond to my requests/demands that they explain their position regarding their denial of the guarantee. They had very competitive rates, but their customer services was substandard. If you need to close on a date certain day be very careful about using/choosing td bank.
I love going there! The guys i know really well, gary, garfield, layla, shelby, and robert etc. They really know my name and if i need to check my status, they are always there to help and they know i would come to take some money out and while i'm wating, they ask how i'm doing, etc.