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C+
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TD Bank Customer Review

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JClark's Profile Image

2 out of 5 marks

Reviewed by JClark

Dec 22nd 2012

Disappointing Customer Service

I used td bank for a mortgage in connection with a recent home purchase. The loan processor was poor at communication and did not ensure the loan closed on time. She did not do her job very well and i made multiple attempts to get status updates about the loan - while in process. Td bank offers an on time loan guarantee of $500; however, they did not honor the guarantee and will not respond to my requests/demands that they explain their position regarding their denial of the guarantee. They had very competitive rates, but their customer services was substandard. If you need to close on a date certain day be very careful about using/choosing td bank.

Is this review helpful? ▲ Yes 3 ▼ No 1

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DavesOldNo7's Profile Image

Reviewed by DavesOldNo7

Sep 9th 2014

2 out of 5 marks

They Don't Have Your Back

My wife has had an account with this bank for years. I've begged her numerous times to dump them due to their antics but she would not listen. The other day she discovered that someone had compromised her iTunes account to which she had attached her TD bank card. She was fraudulently charged $100 via the account for a gift card that was subsequently drained. Apple was very helpful and helped us clean up and secure the iTunes account. They told us to go to our bank and have them charge back the $100. We went to TD and told them of the fraudulent charge.

They said the charge was still waiting in the que. We said then put a hold on it, they said we cannot do that. We said then to put a stop order on it, they said we cannot do that. So what are we supposed to do, hope nothing happens but if it does then what? Will they charge it back and give us the credit for the fraudulent $100 charge. No, because they see we use that debit card for buy iTunes stuff on a regular basis they cannot prove that it was a fraudulent charge. Are you frigging kidding me?

We showed them the statements from Apple and gave them the security and fraud technician's name and phone number for a call back if they had any doubt. No can do. What a pathetic piece of shit this dump of a bank is. Avoid at all costs, they could care less about you especially if your being ripped off.

Is this review helpful? ▲ Yes 2 ▼ No 0

fedupwithTD's Profile Image

Reviewed by fedupwithTD

Sep 11th 2014

1 out of 5 marks

Terrible Terrible Terrible customer service!

3 out of 5 times that I have had to call customer service at TD Bank credit the people have been rude and didn't understand their job. I got married and had to change my name on ALL credit and debit cards and TD bank was the ONLY place I had an issue.

It took FOUR phone calls, TWO returned calls to "confirm my information", ONE AND A HALF months and one FINAL phone call that lasted 44 minutes and took 3 different people to finally promise to overnight me a card for the second time. Now, time to wait and see if they can figure out how to send something overnight this time.

Is this review helpful? ▲ Yes 1 ▼ No 0

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